Associate Conservation Coordinator - Water

OUC - The Reliable One, is presently seeking a Associate Conservation Coordinator - Water to join the Customer Experience & Sales division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a detail-oriented, resourceful professional to support the implementation of water conservation programs and projects that accelerate water savings across our service territory. In this role, you will be responsible for analyzing water consumption data, monitoring customer usage trends, identifying potential leaks and conservation opportunities, supporting conservation reporting, and assisting with program evaluations and customer engagement initiatives. You will leverage tools such as Beacon and other conservation platforms to develop reports, identify consumption anomalies, support demand-side management programs, and collaborate with internal stakeholders to advance water conservation efforts. We are looking for a self-starter who is comfortable working independently, thrives in a data-driven environment, and enjoys solving problems that positively impact customers and sustainability goals. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s degree in Business, Engineering, Environmental Science, Natural Resources Management, Hydrology, Sustainability, or a related scientific field; Master's degree preferred
• Minimum one (1) year of experience supporting water utilities, sustainability initiatives, environmental programs, or demand-side management programs.
• Strong analytical, reporting, and problem-solving skills, with the ability to identify trends and opportunities through data analysis.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Exceptional attention to detail, resourcefulness, customer focus, and the ability to work independently in a dynamic environment.
• Experience with utility technologies, customer information systems, water meter databases, or conservation program platforms preferred.
• Industry certifications such as LEED Green Associate, Landscape Irrigation Auditor, Florida Water Star Certification, or similar credentials are a plus.
• Strong communication, collaboration, and customer engagement skills, along with a proactive learning mindset and the ability to quickly adapt to new systems, tools, and processes.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary. Salary Range: $33.13 - $41.41 per hour (Est. $68,918 - $86,149 annually) - commensurate with experience Location: 3800 Gardenia Ave, Orlando, FL 32839 Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions. Please see below a complete Job description for this position.

Job Purpose:

Supports the implementation of water conservation programs and projects to accelerate water savings.

Primary Functions:

• Assist with water conservation reporting related to customer-facing programs to be used in conjunction with other associated organizational reporting as needed.
• Perform ongoing routine analysis and revision of conservation metrics to ensure reporting accuracy and relevancy; identify water conservation trends and collaborate with relevant stakeholders to recommend appropriate actions.
• Assist in performing evaluations of program/project results; research, analyze, apply technical expertise, and liaise with a variety of stakeholders to advance, improve, and identify new opportunities for programs/projects.
• Collaborate, communicate and support other OUC business units on OUC water conservation programs; support the training and communication of water conservation efforts amongst customers and OUC employees.
• Prepare routine summary reports for internal and external reporting and leverage expertise to perform analysis and recommend action as needed.
• Participate in local and state government and water districts meetings.
• Analyze OUC customers’ water consumption through on-site inspections with utility consumption analysis tools.
• Support recommendations for implementation of water conservation measures and operational changes; perform cost-benefit calculations for OUC customers.
• Occasionally perform pre/post inspections to ensure program standards are met.
• Interact with customers to discuss efficiency opportunities and program requirements and lead targeted engagement campaigns with select customers.
• Support Conservation Specialists with occasional routine troubleshooting and audit support for residential and commercial customers for both indoor and outdoor water usage.
• Assist in analyzing new opportunities for water conservation through water leak adjustment analysis, customer leak education, water loss prevention strategies, reclaimed water expansion efforts, and cooling tower innovations.
• Build prioritization lists of commercial water-use outliers and support Water Education Awareness Program (WEAP) enhancement and continuous improvement efforts.
• Assist in multifamily property consumption identification, analysis, and targeting.

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Support research and trend analysis to reveal potential efficiency opportunities within:

• Commercial backflow systems
• Commercial cooling tower leak analysis
• Commercial irrigation
• Commercial fire lines
• Leverage Beacon UI and its capabilities while collaborating across OUC teams.
• Utilize tools to detect real-time water consumption anomalies.

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H20SAV:

• Support Commercial Pilot engagement capabilities and targeting (working with UF/IFAS).
• Leverage existing and potential new capabilities for high-consumption identification and targeting.
• Perform other duties as assigned.

Technical Requirements:

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Working knowledge of, but not limited to:

• H20SAV and/or water meter databases
• Electric and/or water assessment reports
• Florida and local government water use restrictions
• Project management principles and practices

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Familiarity with, but not limited to:

• Metric development and data analysis
• Customer Information Systems (e.g., CC&B, Salesforce)
• Related industry, organizational and departmental policies, practices, procedures, legal guidelines, ordinances, and laws

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Ability to:

• Use and explain water-saving tools such as smart irrigation controllers, smart water monitoring devices, and HE systems
• Efficiently analyze and summarize data, develop reports, and present information using charts and graphs
• Perform arithmetic computations and calculate rates, ratios, and percentages
• Communicate effectively with internal and external stakeholders, verbally and in writing
• Use Microsoft Office Suite (Outlook, Word, Excel, etc.) and standard office equipment

Education / Certification / Years of Experience Requirements:

• Bachelor’s Degree in Business, Engineering, Environmental Science, Natural Resources Management, Hydrology, Sustainability, or a related science field from an accredited college or university
• Master’s degree preferred
• Minimum one (1) year of experience working with water utilities, sustainability initiatives, demand-side management programs, or environmental programming
• Certifications related to the program assignment (e.g., Landscape Irrigation Auditor, LEED Green Associate, Florida Water Star Certification) preferred
• Valid Florida Driver’s License

Working Conditions:

This job is primarily performed in a typical office environment. Involves occasional exposure to dust, heat, fumes, cold, noise, vibration, and similar conditions. May require frequent work outdoors in varying weather conditions and exposure to insects. May involve working near moving mechanical parts, airborne particles, fumes, and potential electrical hazards. Occasional work in wet or humid conditions and confined or elevated spaces may be required.

Must be able to travel, as needed, throughout the OUC service territory.

Physical Requirements:

This position requires frequent standing, walking, lifting up to twenty (20) pounds, bending, stooping, speaking, hearing, typing, writing, detailed inspection, and driving a company vehicle. May require lifting up to forty (40) pounds, pushing, pulling, reaching overhead, kneeling, crawling, climbing, and occasional sitting.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled