Patient Assistance Coordinator - Scripts Specialty Pharmacy

Position Summary 💊 We're Hiring: Patient Assistance Coordinator | Scripts Specialty Pharmacy 📍 Address of Practice: 102 W Pineloch Ave, Orlando, FL 32806 🏢 Department: Orlando Health Ambulatory Pharmacy Services – Scripts Specialty Pharmacy 💼 Status: Full-Time | 40 hours per week ⏰ Shift: Monday – Friday, 9:00 AM – 5:30 PM 🏷️ Title: Patient Assistance Coordinator 📋 About the Role The purpose of this position is to provide replacement medications for patients who have received them at Orlando Health and meet manufacturer's financial eligibility requirements for enrollment. The medications are returned to the dispensing pharmacy and the charge is credited to the patient's account. ✨ All Inclusive Benefits (Start Day One) 🏥 Health/Dental/Vision/Life Insurance 🎓 Student loan repayment, tuition reimbursement, & FREE college education programs 📈 Retirement savings 👶 Paid paternity leave & fertility benefits 🏡 Back up elder and childcare 🐾 Pet insurance 🏖️ PTO/Holidays, and more for full time and part time employees! 💼 Essential Functions Develops, implements, operates, and maintains the drug replacement program possibly in collaboration with external vendors. Works with patients to evaluate eligibility in medication assistance programs, accesses appropriate reimbursement programs, and enrolls patients. Manages receipt of replacement medications, and performs related patient accounting credits/charges. Assures compliant billing and accounting practices through account management processes. Develops, implements, operates, and maintains co-pay assistance programs. At some sites, facilitates the approval and distribution of charity funds to qualifying patients and acts as a liaison with the Orlando Health community pharmacy. Generates letters of appeal for insurance authorization to aid physicians in demonstrating medical necessity of medications for patients. Communicates/promotes associations with patients, physicians, nurses, pharmacy staff, social workers, patient accounting staff, insurance companies, drug manufacturers, and various others as necessary and appropriate to optimize indigent care programs. Collects and provides analysis of pharmacy statistical information, identifying reimbursement trends and needs through development and review of database information. Demonstrates knowledge in Medical Terminology and leadership skills in both verbal and nonverbal communication behaviors. Demonstrates and understands various computer systems, including clinical and financial systems, in operation in the department and at Orlando Health. Maintains confidentiality of patient, hospital, and departmental issues. Utilizes critical thinking and analytical skills in job performance and independently solves problems. Prioritizes workload to manage multiple priorities and handle multiple tasks simultaneously. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Actively participates in Process Improvement and Quality Management programs. Demonstrates an understanding of the hospital mission, personnel policies, philosophy, goals, and objectives of Pharmacy and Orlando Health, and familiarity with general pharmacy duties. Demonstrates the ability to identify and utilize resource persons and departments for customer service and patient care based upon need, availability, and responsible resources. Establishes and maintains an open communication process throughout the corporation that reaches patients, visitors, families, physicians, and team members such that each feels specially treated each time. Develops informal and formal presentation skills. Promotes associations with business/finance departments to enhance interdepartmental communication of billing and reimbursement issues. Enhances professional growth and development through participation in educational programs, current literature, and workshops. Performs all other duties as assigned. 🎓 Qualifications Education/Training: High school graduate or equivalent required. Note: An Associate’s degree may substitute for up to two (2) years of the required experience. Licensure/Certification: None required. Experience: Four (4) years of experience in a healthcare-related field required. Substitutions: Pharmacy technician certification may substitute for up to one (1) year of required experience; an Associate’s degree may substitute for up to two (2) years of required experience.