Customer Solutions DevOps Architect

We’re looking for an experienced, hands-on Customer Solutions DevOps Architect to join our US Delivery & Operations team, helping us improve how Orion Health’s solutions are deployed, automated and operated across our US healthcare customers. This is a newly created role with a broad remit across our US customer environments. You’ll take ownership of larger technical and operational improvement initiatives, from improving deployment automation and reducing deployment windows to optimising cloud infrastructure, reducing technical debt and helping us establish new customer environments more efficiently. Working primarily across AWS, Ansible and Terraform, you’ll partner closely with our SRE, DBA, Delivery and Operations teams to solve complex infrastructure and deployment challenges. You’ll have the technical experience to take a problem, investigate the options and turn it into a practical, scalable solution. This is a senior individual contributor role suited to someone who enjoys being hands-on, solving complex operational problems and improving the way technology is delivered. You’ll have input into our DevOps direction while working closely with US Delivery & Operations leadership on the priorities that will have the greatest impact across our customer portfolio.

What you’ll be doing

As Customer Solutions DevOps Architect at Orion Health, you will:

• Own larger DevOps and operational improvement initiatives across our US customer environments.
• Improve and automate deployment processes using Ansible, helping reduce manual effort and shorten deployment windows.
• Design, provision and optimise AWS infrastructure supporting Orion Health customer solutions.
• Use Infrastructure as Code practices, including Terraform, to improve the consistency and repeatability of customer environments.
• Help accelerate the establishment of infrastructure and environments for new customer implementations.
• Identify opportunities to reduce unnecessary infrastructure and optimise cloud and operational costs.
• Work towards greater consistency across customer environments, reducing unnecessary variation and preventing the accumulation of technical debt.
• Investigate operational and infrastructure problems, lead root-cause analysis and implement sustainable improvements rather than short-term fixes.
• Partner with our SRE and DBA on reliability, performance and infrastructure initiatives.
• Contribute technical expertise to database initiatives, including migrations and performance improvements.
• Work with Delivery, Operations and technical teams to improve CI/CD, automation and operational practices.
• Evaluate new approaches through proof of concepts and help turn successful ideas into repeatable operational practices.
• Contribute to secure, reliable and scalable operational environments, working with relevant technical and compliance teams.
• Document architecture, deployment approaches and operational standards so they can be consistently adopted across teams.
• Contribute technical insight to the ongoing DevOps roadmap for our US customer solutions.

About you You’re an experienced DevOps professional who enjoys getting into complex environments, understanding what could work better and then taking ownership of improving it. You’re comfortable operating at a senior level, but you still enjoy being hands-on. You can move between looking at the bigger operational problem and getting into the technical detail required to solve it. You don’t need every problem to arrive with a predefined solution. You’re comfortable being given an outcome – whether that’s reducing AWS costs, shortening a deployment window or improving the consistency of multiple environments – and working out the best way to achieve it. Just as importantly, you work well with others. This role works across multiple teams and technical disciplines, so you’ll be able to explain your thinking clearly, challenge existing approaches constructively and build strong working relationships.

You’ll bring:

• 10+ years’ experience in DevOps, cloud infrastructure, platform engineering, SRE or a comparable technical operations environment.
• Strong hands-on AWS experience, with a solid understanding of cloud infrastructure, services, architecture and optimisation.
• Strong experience with Ansible, particularly for deployment automation and configuration management.
• Strong understanding of CI/CD practices and automated software delivery, with experience improving deployment processes in complex production environments.
• Experience supporting scalable, reliable and business-critical production environments.
• Demonstrated ability to identify and implement improvements to infrastructure, deployment processes and operational efficiency.
• Experience investigating technical problems and driving root-cause fixes.
• Familiarity with broader DevOps practices and technologies, including containerisation, automated testing, monitoring and event management, security and operational tooling.
• The ability to work independently on broad technical problems and take initiatives through from investigation to implementation.
• Strong communication and collaboration skills, with the ability to work effectively across engineering, operations, database and delivery teams.

Preferred experience:

• Hands-on experience with Terraform and Infrastructure as Code.
• Working knowledge of relational databases, particularly PostgreSQL, and exposure to database migrations or optimisation initiatives.
• Experience optimising AWS environments for cost, performance and scalability.
• Experience working across multiple customer or production environments and driving greater standardisation between them.
• Health-tech experience or experience working within another highly regulated, business-critical environment.
• Previous experience working with SaaS, enterprise software or complex customer-hosted solutions.

Why join Orion Health? For more than 30 years, Orion Health has been helping healthcare organisations use data to improve patient outcomes. Our technology supports more connected, informed care by bringing health information together and making it accessible to the people who need it. As part of the HEALWELL AI group, we’re contributing to healthcare innovation through data, digital technology and AI. This is an opportunity to join our US Delivery & Operations organisation in a newly created role where your work will have visible impact. You’ll have the opportunity to improve how we deploy and operate solutions across our US customer portfolio, tackle meaningful technical challenges and help us build faster, more efficient and more scalable ways of working. You’ll join a collaborative team that values people who take ownership, share knowledge, solve problems together and can have some fun along the way. Salary: USD $145,000–$165,000 per year, depending on experience and qualifications. US work authorization: Applicants must be authorized to work in the United States. Orion Health is unable to provide employment visa sponsorship for this position.

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