Jobs in the United States

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Added just now
PB
Personal Banker I (Full Time) - SB Heights
PROSPERITY BANK
Houston, TX
- Full-time
…assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby…
Added 1 min ago
Teller
Peoples Bank
Paintsville, KY
Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
Added 5 mins ago
CU
Paraeducator Special Education - 5 hrs/day to be combined with noon aide 2 hrs/day for a total of 7 hrs/day
Chandler USD 80
Chandler, AZ
- From $17.32 USD / hour
Exercise positive problem-solving behavior and conflict resolution skills
Added 5 mins ago
1-1 Special Education Paraprofessional
Watson Chapel School District
Pine Bluff, AR
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Added 6 mins ago
Production Supervisor - Soup Plant
Albertsons Companies
MARCH AIR RESERVE BASE, CA · Riverside, CA
Added 6 mins ago
Customer Experience Associate
Rehadapt LLC
Remote, United States
…in North American working hours and taking issues through to resolution. The Customer Service & Operations Specialist focuses on accurate CRM documentation, continuous process improvement…
Added 8 mins ago
CU
Human Resources Credential Specialist
Corona-Norco Unified School District
Norco, CA
- $38.93 to $47.4 USD / hour
…Supervisor, providing advanced expertise, coordination, and problem resolution without exercising supervisory…
Added 11 mins ago
HVAC Technician III
US AMR-Jones Lang LaSalle Americas, Inc.
Greer, SC
Respond to emergency service calls with rapid problem resolution while adhering to strict safety protocols, implementing lockout/tagout procedures, and maintaining current knowledge of…
Added 13 mins ago
GD
Technical Support Analyst
Guidehouse Digital, LLC
VA
- $49,000 to $81,000 USD / year
Strong troubleshooting and problem-solving skills.
Added 14 mins ago
AU
Customer Service Representative - Call Center
Allied Universal
Jupiter, FL
- From $17 USD / hour
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next…
Added 14 mins ago
Senior Epic Cupid Clinical Analyst
AdventHealth
Altamonte Springs, FL
Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution.
Added 14 mins ago
Phlebotomist
AdventHealth
Altamonte Springs, FL
Provides resolution to customer service issues within guidelines and support education to clinical staff.
Added 14 mins ago
Pharmacy Technician - Medication History Specialist
AdventHealth
Port Charlotte, FL
…cabinet maintenance, user access, formulary updates, issue resolution, and system optimization…
Added 14 mins ago
Relationship Banker /Sr. Relationship Banker - Rittenhouse Branch (Saturday Required)
Truist Bank
Philadelphia, PA
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 14 mins ago
Relationship Banker / SrRB - Pinellas Point
Truist Bank
Saint Petersburg, FL
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 15 mins ago
2027 Associate Manufacturing Analyst/Manufacturing Analyst
CORP-Corporate Office
United States
…internal and external customers with respect to product planning, problem resolution, and process…
Added 15 mins ago
SM
Health Information Management Specialist for Inpatient Rehabilitation
Select Medical
Mechanicsburg, PA
- $18 USD / hour
Communicate effectively with hospital leaders, physicians, and clinicians to ensure proper record maintenance and timely resolution of issues
Added 15 mins ago
Commercial Card & Prepaid Card Fraud Strategy Associate
JPMorgan Chase
Tampa, FL
As a Commercial Card & Prepaid Card Fraud Strategy Associate, you will analyze complex data, identify emerging fraud trends, and develop fraud detection strategies across the Commercial…
Added 15 mins ago
PB
Personal Banker I (Full Time) - SB Heights
PROSPERITY BANK
Houston, TX
- Full-time
…assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby…
Added 16 mins ago
COMMUNITY ASSOCIATION MANAGER
The Management Trust - Branding
Scottsdale, AZ
Assist Board and homeowners with problem resolution
Added 16 mins ago
Human Resources Business Partner, Senior Manager
ADP
Miami, FL
Problem Resolution. You will provide counsel and direction and/or directly handle employee relations cases. You will coach and consult with managers and associates on performance,…
Added 16 mins ago
Customer Service Representative
Community Health Systems
Milton, FL
…chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while…
Added 16 mins ago
Owner Engagement Manager
CHN Choice Hotels International Services
United States
…agendas and materials, coordinating logistics, and driving timely resolution of action…
Added 16 mins ago
Patient Care Coordinator
CHAMPAGNE PEDIATRIC DENTISTRY
Sparks, NV
High school diploma or equivalent; associate degree or dental office training preferred
Added 17 mins ago
MU
Field Service Supervisor - MidAtlantic
Miele US (VG USA)
United States
- $100,000 to $120,000 USD / year
Partner with Customer Service and Technical Support teams to ensure timely and effective issue resolution.

Oriental Bank

Associate, Credit Servicing

United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

The Associate, Credit Servicing plays a vital role in delivering exceptional service to customers with consumer, auto, solar, mortgage, and commercial lending products. This position is responsible for investigating customer claims, resolving loan servicing inquiries, researching account concerns, and ensuring all requests are handled accurately, timely, and in compliance with banking regulations.

As part of the Credit Servicing team, you will serve as a trusted problem solver, helping customers navigate complex situations while protecting the integrity of the Bank's lending operations and customer experience.

What You'll Do

As a Associate, Credit Servicing, you will:

Investigate, analyze, and resolve customer claims, complaints, and service requests related to consumer, mortgage, auto, solar, and commercial loans.
Review customer concerns, research account activity, and determine appropriate resolutions.
Communicate with customers to explain findings and guide them through resolution processes when necessary.
Document service activities, investigations, and resolutions accurately within applicable systems, including PEGA.
Collaborate with internal departments to facilitate timely and effective claim resolution.
Ensure all customer interactions and resolutions comply with established service standards and regulatory guidelines.
Identify opportunities to improve the customer experience through proactive communication and problem resolution.
Meet established productivity, quality, and customer service goals.
Maintain detailed and accurate records of customer interactions and case management activities.
Support special projects, operational initiatives, and department needs as assigned.
Deliver outstanding service while balancing customer needs and regulatory requirements.

What We're Looking For Required Qualifications

Associate Degree in Business Administration, Accounting, Finance, or a related field.
Minimum of one (1) year of customer service experience within banking, financial services, lending, mortgage servicing, or a related industry.
Strong customer service orientation with a genuine desire to help others.
Excellent verbal and written communication skills in Spanish & English.
Strong analytical and problem-solving abilities.
Ability to investigate issues, review information, and determine appropriate solutions.
Strong attention to detail and organizational skills.
Ability to work effectively in a fast-paced environment while managing multiple priorities.

Preferred Strengths

Experience supporting consumer lending, auto loans, mortgage servicing, or commercial loans.
Prior banking, branch, contact center, or loan servicing experience.
Experience handling customer complaints, escalations, or claim investigations.
Knowledge of consumer banking regulations and lending practices.
Familiarity with PEGA or similar customer case management platforms.
Basic Microsoft Excel skills.
English communication skills

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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More about this job

Skills

Regulatory compliance
Customer experience
Research
Communicate with customers
Communication skills
Customer service
Case management
Deliver outstanding service
Problem solving
Analyse issues
Evaluate information
Attention to detail
Organizational skills
Microsoft Excel

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