Program & Design Coordinator
Location: Cincinnati, OH (Hybrid: 3 Days in Office / 2 Days Remote)
Department: Marketing
Reports to: Marketing Program Manager
About Organized Living
Join the legacy of Organized Living, an innovator in home organization for over 100 years. Trusted by industry professionals, we manufacture exceptional products, provide cutting-edge workflow automation software, and deliver unparalleled support to our network of customers nationwide. As a privately held company, our commitment to excellence is driven by our dedicated team as we continue to evolve and adapt to meet the needs of modern life. At Organized Living, we're not just selling storage solutions; we're helping shape how people live and work in their spaces. Join us in our mission to organize homes and improve lives.
If you are looking to join a company with a strong strategic advantage that is quickly becoming a market leader, this is your opportunity to make an impact. Our passion for innovation, customer experience, and technology has led to the development of industry-leading products, customer programs, and support resources, positioning us for continued growth and exciting future opportunities.
Job Summary
Organized Living is looking for a Program & Design Coordinator to support the execution and growth of our Single-Family Closet Selector Program. This role works closely with Single Family Builders, Dealers, and internal Sales, Design, and Marketing teams to create customized closet design options, coordinate project requirements, and help deliver a seamless experience from initial program setup through Homebuyer selections.
You'll play an important role in building and maintaining the Closet Selector program for our Single-Family Builder partners, reviewing floor plans and construction documents, managing design requests, and helping customers navigate our proprietary software. You'll also support Single-Family Builder onboarding, customer training, and ongoing program development to ensure our customers have the tools and resources they need to succeed.
This is a hands-on role for someone who enjoys problem-solving, working with technology, coordinating projects, and helping customers. The ideal candidate is highly organized, detail-oriented, and comfortable balancing multiple priorities while working with a variety of internal teams and external partners.
If you enjoy bringing projects together, helping customers succeed, and being part of a growing program, we'd love to meet you.
In This Role You Will
- Create and maintain customized Closet Selectors for Single Family Builder and Dealer partners using Organized Living's proprietary software.
- Review architectural drawings, floor plans, and construction documents to develop accurate closet design options and project configurations.
- Manage incoming design requests, coordinate project requirements, and ensure deliverables are completed accurately and on schedule.
- Work with Sales, Design, and Single-Family Builder and Dealer partners to resolve project questions, clarify specifications, and address design discrepancies.
- Maintain organized project documentation and manage multiple projects, deadlines, and priorities.
- Provide day-to-day program and software support to Builders, installing Dealers, and other customer partners.
- Assist with Builder onboarding and program implementation, including gathering project information, coordinating setup activities, and preparing customers for launch.
- Support customer training sessions, software demonstrations, and program presentations, helping customers understand and navigate the Closet Selector process.
- Assist Builders and their teams throughout the Homebuyer selection process, providing guidance on program functionality, product options, and available resources.
- Respond to customer questions, troubleshoot issues, and coordinate with internal teams when additional support is needed.
- Build positive customer relationships through proactive communication, follow-up, and ongoing support.
- Assist with the ongoing development and maintenance of the Single-Family Closet Selector Program, including program standards, processes, and supporting materials.
- Communicate program updates, new features, process changes, and relevant product information to customers and internal teams.
- Identify recurring customer questions, software issues, and opportunities to improve program functionality, workflows, and the customer experience.
- Maintain accurate customer records, program information, project documentation, and supporting resources.
- Track customer engagement, program activity, and other relevant information to help identify trends and opportunities for growth.
- Collaborate with Sales, Marketing, Design, Program Management, and Software Development to support program initiatives and continuous improvement.
Qualifications
- Associate degree in Interior Design, Architectural Technology, Construction Management, Business, Marketing, or a related field preferred, or equivalent combination of education and relevant experience.
- Experience in residential design, homebuilding, space planning, or a related industry is a plus.
- Previous experience in customer service, program coordination, project support, marketing coordination, or similar roles preferred.
- Strong organizational and time-management skills, with the ability to manage multiple projects and competing priorities.
- Excellent written and verbal communication skills, with a customer-focused approach to problem-solving.
- Ability to learn new software platforms and technical processes and explain information clearly to customers and colleagues.
- Strong attention to detail and a commitment to accuracy, quality, and customer satisfaction.
- Basic ability to read and interpret floor plans, drawings, and project documentation, or willingness to develop these skills.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Experience with Adobe Acrobat, Bluebeam, JIRA, and CRM systems is a plus.
- Ability to work independently and collaboratively across multiple departments.
- Adaptability and a willingness to learn, take initiative, and contribute to continuous improvement.
- Ability to travel as needed.
Why Join Organized Living?
- Competitive salary
- Profit-sharing program
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Paid time off and company holidays
- 401(k) with company match
- Hybrid work schedule
- Career growth opportunities within a collaborative, fast-paced organization
Join a company culture that is exciting, results-driven, open-minded, and caring. At Organized Living, you'll have opportunities to learn every day, develop new skills, contribute ideas, and grow in a collaborative, fast-paced environment.
If you have the desire to make an impact at a growing company while helping Builders and homeowners create better-organized spaces, we encourage you to apply today or visit our careers page at www.organizedliving.com/company/careers.
We are an Equal Opportunity Employer. No third-party candidates, please.
