Support Engineer - Oracle Health

Preferably based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

Description As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply. On-call coverage during and outside business hours may be required as needed.

Basic Qualifications

• Minimum of five years of experience and a bachelor’s degree
• Academic qualification in Computer Science, Engineering, Information Systems, Software Engineering, or a related field

Preferred Qualifications

• 0–2+ years of experience in application support, client/customer support, incident management, problem management, and change management
• Knowledge of SQL
• Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions
• Ability to work different shifts and provide on-call support outside standard business hours as needed
• Work with Development, Engineering, and Project teams to resolve escalated issues
• Hybrid work requirement

We encourage candidates from all backgrounds to apply.

Skills

• Incident Management
• SQL (Structured Query Language)
• Troubleshooting

Minimum Job Qualifications

Education and/or Experience:

4 years of experience in customer support, technical support, or related field

OR

Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.

Job Skills:

Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism. Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics. Prioritization: Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation. Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements. Stress Tolerance: Demonstrated ability to maintain effective performance in high-pressure, time-sensitive situations.

Preferred Job Qualifications

Education and/or Experience:

5 years of experience in customer support, technical support, or related field.

OR

Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 1 year of experience in customer support, technical support, or related field

Oracle Diagnostic Methodology Certification:

Oracle Diagnostic Methodology Certification within first 30 days of hire.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.