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Forward Deployed Engineer (NYC)
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New York City, NY
- $180,000 to $200,000 USD / year
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Principal Consultant - Software Engineer
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Controls Engineer
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AI Solutions Engineer-Wealth Management Marketing
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Data Engineer
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…repair, and operations products, is searching for an experienced Data Engineer to join our IT team. As a Kimball Midwest associate, you'll be part of a company built on long-term growth and…
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Senior DevOps Engineer (R-19897)
Dun & Bradstreet
Florham Park, NJ
- $120,300 to $202,300 USD / year
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk,…
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Senior Machine Learning Engineer
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San Francisco, CA
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Added 8 mins ago
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Founding Product Engineer
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San Francisco, CA
- $180,000 to $250,000 USD / year
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Added 8 mins ago
Renewals Manager
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…partners across Customer Success, Sales, Legal, and Finance to engineer win-win renewal strategies. Above all, you possess an innate curiosity about commercial real estate, using customer…
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Enterprise Data Solutions Manager
Cerro Wire LLC
Remote, United States
…metrics and the BI and AI experiences built on them. The Senior Data Engineer owns ingestion through the silver layer; this role owns everything users consume from there. The successful…
Added 11 mins ago
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Senior Software Engineer - Autonomy Safety Metric
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Foster City, CA
- $239,000 to $280,003 USD / year
We are seeking a highly skilled and experienced engineer to join the Behavior Evaluation team and play a pivotal role in measuring the safety of Zoox’s autonomous driving technology. The…
Added 11 mins ago
Head of Software Architecture
Power Factors
Remote, United States
…sites, Power Factors manages 25% of the world’s renewable energy…
Added 11 mins ago
Head of Software Architecture
Power Factors
Remote, United States
…sites, Power Factors manages 25% of the world’s renewable energy…
Added 11 mins ago
Head of Software Architecture
Power Factors
Remote, United States
…sites, Power Factors manages 25% of the world’s renewable energy…
Added 11 mins ago
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Senior Software Engineer, Merchant Onboarding
Tabs
New York, NY
- $175,000 to $240,000 USD / year
Tabs is seeking a senior software engineer to join our Merchant Onboarding team. We’re building 0→1 and we’ll be defining ways to streamline the onboarding experience, unlock growth, and…
Added 12 mins ago
Consulting/Principal Site Reliability Engineer
Reed Technology and Information Services LLC Company
Horsham, PA · Dayton, OH · Alpharetta, GA · NC
We're looking for a Consulting/Principal Site Reliability Engineer to guide our observability and reliability initiative for Government Systems, running on Azure Government. This is an…
Added 12 mins ago
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Optical Hardware Qualification Engineer
Oracle
Santa Clara, CA
- $102,300 to $209,500 USD / year
Develop Python-based automation solutions for test execution, data collection, analysis, characterization, and reporting.
Added 12 mins ago
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Support Engineer - Incident
Oracle
Nashville, TN · Orlando, FL · Kansas City, MO
- $21.3 to $45.05 USD / hour
Ability to work onsite 3 days per week in one of the designated hub locations
Added 12 mins ago
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Support Engineer - Configuration
Oracle
Kansas City, MO · Orlando, FL · Nashville, TN
- $21.3 to $45.05 USD / hour
Ability to work onsite 3 days per week in one of the designated hub locations
Added 13 mins ago
Sr. Platform Engineer
Insight
Chandler
…Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital…
Added 13 mins ago
Senior Electrical Engineer 2 -- Energy & Industrial
Sargent & Lundy
Midland, TX
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 13 mins ago
Sr. Platform Engineer
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AZ
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Added 14 mins ago
Mechanical Engineer 2 - Nuclear (Summer 2027)
Sargent & Lundy
Chicago, IL
This position is based on a hybrid work schedule and will require in-office work 3 days per week

Oracle

Support Engineer - Incident

Nashville, TN, United States
Orlando, FL, United States
Kansas City, MO, United States

$21.3 to $45.05 USD / hour

Apply on eeho.fa.us2.oraclecloud.com About employer

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Nov 12, 2027
Experience: 3+ years of experience in customer support, technical support, IT services, or healthcare industry
Posting language: English
Posted: Nov 12, 2026

Original job description

Support Engineer – Oracle Health

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s)

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities

Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
Collaborate cross-functionally to escalate and resolve complex or critical issues
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
Prioritize workload effectively to meet service level expectations and client needs
Provide guidance and support to internal stakeholders on escalated customer situations
Contribute to a collaborative team environment by sharing knowledge and supporting peers
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Qualifications

3+ years of experience in customer support, technical support, IT services, or healthcare industry
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience with troubleshooting, help desk environments, or ticketing systems
Ability to work onsite 3 days per week in one of the designated hub locations
Ability to obtain required government security clearance

Preferred Skills

Basic IT and networking knowledge
Experience with SQL or querying databases
Familiarity with CCL, HL7, or healthcare systems
Exposure to backend troubleshooting or system maintenance
Technical certifications (preferred)

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Apply on eeho.fa.us2.oraclecloud.com About employer

More about this job

Skills

Oracle
Technical support
EMR
Sales
Troubleshooting
Customer service
Computer technology
Computer science
SQL

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Work requirements

Jobs in the United States