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Added 1 min ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The engineer will work alongside the AI Architect by evaluating technical options, identifying integration requirements, developing proof of concepts, and recommending implementation…
Added 2 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
…involved across many aspects of architecture, design, build, engineer and implement technical solutions and capabilities providing technical leadership. Responsible for communicating…
Added 3 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
The MES Product Owner for Breyanzi is accountable for the end-to-end Manufacturing Execution System (MES) solution supporting the Breyanzi (CAR T cell therapy) manufacturing process at BMS,…
Added 4 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
…high-impact. We work backwards from customer needs, care deeply about technical excellence, and give every engineer room to grow. We value work-life harmony. Success at work should never…
Added 4 mins ago
Software Dev Engineer II, Amazon Interactive Video Service (IVS)
Amazon
Seattle, WA
…fleet healthy under bursty, unpredictable load. As a software engineer on this team, you'll design and build systems that start and manage live streams for millions of viewers worldwide -…
Added 4 mins ago
Senior Manager, Data Science
Nordstrom
Seattle, WA
Partner with Product, Engineering, UX, and business leaders to identify the highest-value customer problems before deciding on a technical solution.
Added 4 mins ago
Senior Data Scientist - Personalization & Relevance
Nordstrom
Seattle, WA
Mentor scientists and help establish strong technical practices across the team.
Added 4 mins ago
Customer Success Engineer - Hashicorp
IBM
Seattle, WA
Customer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers’ primary technical point of contact, driving…
Added 4 mins ago
PW
Lead Software Engineer - Validation Solutions, Automation & Analytics
Paccar Winch Inc.
Mount Vernon, WA
- $104,100 to $162,900 USD / year
The Validation team at the PACCAR Technical Center is seeking a hands-on Lead Software Engineer to develop software and data solutions that improve validation efficiency, consistency, and…
Added 5 mins ago
Structural Engineer Intern - Kiewit Nuclear Solutions (Summer 2027)
Kiewit
Oak Ridge, TN · Lenexa, KS
Kiewit Nuclear Solutions is seeking a Structural Engineer Intern. We are looking for ideal candidates to grow the Kiewit team by helping establish, maintain, and improve company standards…
Added 6 mins ago
Associate - Software Development & Engineering
Charles Schwab Inc.
Southlake, TX · Austin, TX
As an Associate Software Development Engineer in the New Employee Recruitment Development (N.E.R.D.) Program, you’ll join a nine-month development experience designed for early-career…
Added 7 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
San Diego, CA
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 7 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Arlington, VA
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 7 mins ago
Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Remote, United States
Principal Mission Engineer (Full Stack) (Secret Clearance Required)
Added 9 mins ago
Mechanical Engineer
KOCH Finishing Systems
Caledonia, MI
Participate in customer-facing concept and design reviews, representing the technical solution
Added 9 mins ago
Mechanical Engineer
Koch Enterprises Family of Companies
Caledonia, MI
Participate in customer-facing concept and design reviews, representing the technical solution
Added 10 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Serve as the senior technical lead in discovery and solution design with executive stakeholders; translate ambiguous opportunities into actionable, production-ready plans.
Added 13 mins ago
AI Enablement Engineer
Revalize
Remote, United States
The AI Enablement Engineer will help build, deploy, and support production AI tools, agents, and workflows used across Revalize. Working closely with business stakeholders and senior…
Added 16 mins ago
SAP Manufacturing Lead 3058304
Apex Systems Inc.
Boston, MA
…expert, partnering with client executives, business stakeholders, technical teams, and other workstream leaders to design and deliver scalable manufacturing…
Added 21 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Global
Dearborn, MI
The Electrified Powertrain Power Conversion EVSE D&R Engineer will own the design, release, packaging, and certification of Electric Vehicle Supply Equipment (EVSE) for future model battery…
Added 21 mins ago
Sr. Solutions Consultant
Sprinklr
Remote, United States
At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position…
Added 22 mins ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 22 mins ago
Cloud Solutions Engineer
Humana
Springfield, IL
The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center…
Added 22 mins ago
M
Data Engineer III
McDonald's
Chicago, IL
- $138,207 to $172,758 USD / year
This engineer will partner closely with Product, MarTech, Analytics, and Engineering teams to translate complex business requirements into scalable technical solutions while ensuring…
Added 24 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford
Dearborn, MI · Dearborn
The Electrified Powertrain Power Conversion EVSE D&R Engineer will own the design, release, packaging, and certification of Electric Vehicle Supply Equipment (EVSE) for future model battery…

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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