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Added 1 min ago
Measurements & Controls Engineer
Corning
Phoenix, AZ
The Measurements & Controls Engineer will work closely with Operations, Process Engineering, Equipment Engineering, Quality, Maintenance, and other technical teams to improve measurement…
Added 3 mins ago
Mechanical Engineer
Actalent
Bedford, OH
Collaborate with electrical, manufacturing, and project engineering teams throughout the product development process.
Added 4 mins ago
Senior Fluids and Propulsion Engineer – Lunar Permanence
Blue Origin Personnel, LLC
United States
The position will work under a senior engineer within the Gas and Thrusters (G&T) team on our Transfer Stage Vehicle. You will be responsible for design of the components and sub-assembly…
Added 6 mins ago
Technical Support Engineer
NetDocuments
Remote, United States
NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the…
Added 6 mins ago
Business Intelligence Engineer, Prime Video Partner Experience & Supply Chain Analytics
Amazon.com Services LLC
Culver City, CA · Seattle, WA
Join Prime Video's Partner Experience & Supply Chain team as a Business Intelligence Engineer and become the data expert who transforms how we work with our content partners and optimize…
Added 6 mins ago
Cloud and Infrastructure Engineering Manager
RES
Denver, CO
This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and…
Added 8 mins ago
Cloud and Infrastructure Engineering Manager
RES
Denver, CO
This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and…
Added 13 mins ago
Software Engineer Senior (AWS Group)
Pathward, N.A.
Remote, United States
…about the specific salary for your location during the hiring process. Ranges may be modified in the…
Added 14 mins ago
Quality Engineer
Accurate Energetic Systems Llc
McEwen, TN
Quality Engineer is a hands-on technical leader responsible for the engineering side of our quality management system, supporting the manufacture of energetic products and explosives for…
Added 15 mins ago
Error: The requested job could not be found.
Sargent & Lundy
State, IL
Added 15 mins ago
Night Operator Student
Stratasys
(On-Site) Rehovot, IL
A registered Mechanical engineer student in a recognized academic institution, with minimum 1.5 years left before graduation.
Added 16 mins ago
CT
Electrical Engineer
Continental Tire the Americas, LLC
Mount Vernon, IL
- $96,805 USD / year
Added 16 mins ago
Senior Process Engineer
Rogers Corporation
Carol Stream, IL
This role is responsible for providing day-to-day engineering support for manufacturing operations, as well as implementing yield, process and product improvements.
Added 16 mins ago
Data Engineer 4 (Python, AWS, SQL, GenAI) (Enterprise Platforms Technology)
Capital One
Riverwoods, IL · Chicago, IL
Chicago, IL: $179,400 - $204,700 for Data Engineer 4
Added 16 mins ago
Controls & Automation Engineer
Unilever
Chicago, IL
Position SummaryThe Controls & Automation Project Engineer is responsible for the design, implementation, commissioning, and continuous improvement of automation, controls, and digital…
Added 16 mins ago
Lead Engineer
PwC
Rosemont, IL · Chicago, IL
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 16 mins ago
Structured Cabling Systems Telecom Project Lead
Jacobs
Chicago, IL
At Jacobs our telecommunications project leads work on various projects as assigned by a Department Manager or Lead Engineer. This position will play a role in the entire design process…
Added 23 mins ago
Process Engineer 2
Sanders Industries Holdings
Lenexa, KS
AkroFire is seeking a Process Engineer II, who provides significant expertise in complex engineering issues and acts as a professional resource for the team. Designs and develops a variety…
Added 26 mins ago
Lead Facilities Senior Supervisor
The Cigna Group
Newburyport, MA
…pharmacy operations running smoothly. As the Lead Facilities Engineer, you will oversee the care and maintenance of all building systems and equipment at our Newburyport pharmacy…
Added 26 mins ago
O
Support Engineer 1
Oracle
United States
- $21.3 to $45.05 USD / hour
Added 28 mins ago
Environmental Engineer (Compliance)
SpaceX
Cape Canaveral, FL
This role will work for the Cape Canaveral Lead Environmental Engineer to run the site’s environmental programs at Cape Canaveral Space Force Station (CCSFS) and Kennedy Space Center (KSC).…
Added 29 mins ago
Senior Advanced Textiles Engineer
PIP Global Safety
Freeport, IL
The Senior Advanced Textiles Engineer is a technical leader responsible for the research, development, validation, and commercialization of advanced textile and material technologies used…
Added 29 mins ago
Civil Structural Engineer
GPAC
Chicago, IL
We are seeking a Structural Design Engineer to join our growing team. This role offers the opportunity to participate in every phase of structural engineering projects, from preliminary…
Added 29 mins ago
Civil Structural Engineer
GPAC
Norcross, GA
We are seeking a Structural Design Engineer to join our growing team. This role offers the opportunity to participate in every phase of structural engineering projects, from preliminary…
Added 34 mins ago
EMI/C Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
The EMI/C Systems Engineer will be responsible for the complete compliance process from components to systems level, including EMI/C testing/designing, technical, cost, and schedule…

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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