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Staff Software Engineer, ML
Apptronik
Sunnyvale, CA
- $285,000 to $340,000 USD / year
Apptronik is seeking a Staff MLOps Engineer to own the technical direction of our MLOps platform - the system of record for datasets, experiments, model artifacts, and serving paths that…
Added 1 min ago
GH
Field Engineer Team Lead
GE HEALTHCARE
Remote, United States
- $94,400 to $141,600 USD / year
Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May…
Added 1 min ago
Software Engineer Senior (AWS Group)
Pathward, N.A.
Remote, United States
…information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class…
Added 2 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Global
Dearborn, MI
Work with Ford Customer Service Division and Energy Services on catalog and service part releases
Added 3 mins ago
Sr. Solutions Consultant
Sprinklr
Remote, United States
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every…
Added 4 mins ago
Production Team Lead
ITW
Carol Stream, IL
…value-added consumables and speciality equipment with related service businesses. Operating under the core philosophies of 80/20 business processes, customer-back innovation and a…
Added 4 mins ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 4 mins ago
HT
Control Systems Engineer
Honeywell Technologies
Rosemont, IL
- $108,000 to $134,000 USD / year
…handover, and contribute to successful project delivery and customer…
Added 4 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Springfield, IL
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 4 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Springfield, IL
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 4 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Springfield, IL
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 4 mins ago
Associate Software Engineer
Highmark Health
Springfield, IL
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 4 mins ago
Cloud Solutions Engineer
Humana
Springfield, IL
The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center…
Added 4 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Springfield, IL
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 4 mins ago
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Data Engineer III
McDonald's
Chicago, IL
- $138,207 to $172,758 USD / year
We are seeking a highly skilled Data Engineer III to join the mCDP mParticle engineering team. This role is responsible for designing, developing, and maintaining customer data pipelines,…
Added 4 mins ago
Software Engineer 2 - Mobile Developer (iOS & Android)
U.S. Bank
Chicago, IL
…- no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered…
Added 4 mins ago
Data Engineer 4 (Python, AWS, SQL, GenAI) (Enterprise Platforms Technology)
Capital One
Riverwoods, IL · Chicago, IL
…doers and disruptors who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. In this role,…
Added 4 mins ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
Chicago, IL
- $123,000 to $215,250 USD / year
…ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across…
Added 4 mins ago
Plant Optimization Engineer (Chicago, IL)
Packing Corp of America
Chicago, IL
…delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United…
Added 5 mins ago
Senior Engineer
PwC
Chicago, IL · Rosemont, IL
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 6 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford
Dearborn, MI · Dearborn
Work with Ford Customer Service Division and Energy Services on catalog and service part releases
Added 6 mins ago
Senior Security Software Engineer/Developer
About Us
United States
Customer interaction is a key part of the work – we need to be able to clearly describe our approach to Product Security, how we can address the changing threat landscape together, and work…
Added 12 mins ago
Lead Release Train Engineer
Humana Inc.
Atlanta, GA · Fort Lauderdale, FL · Louisville, KY
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 14 mins ago
O
Support Engineer 1
Oracle
United States
- $21.3 to $45.05 USD / hour
…routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for…
Added 15 mins ago
Physical Infrastructure Engineer - Senior
Amentum
Fort Meade, MD
…look no further. Amentum is seeking a Physical Infrastructure Engineer, Senior to join our team of passionate individuals at Fort Meade, MD. In this role you will support challenging,…

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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