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Added 1 min ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 1 min ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The Enterprise Application AI Integrations Engineer works in partnership with the AI Architect and Enterprise Applications leadership to implement approved AI solutions and integrations…
Added 3 mins ago
Senior Clinical Engineer - Sonographer (onsite Bothell, WA)
Fujifilm
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As a Sr. Clinical Engineer, you will use your ultrasound expertise and medical device industry experience to identify, document, design, and develop point-of-care ultrasound systems,…
Added 3 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
At Bristol Myers Squibb, our employees often ask, “Who are you working for?” - a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture…
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Engineering Manager, Core Trust
Google
Kirkland, WA
Experience driving cross-organization collaboration across distributed geographic locations.
Added 3 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
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Added 3 mins ago
Sr Avionics Lab Engineer, EE Avionics PCBA Rework
Amazon
Redmond, WA
The Role: The Sr Avionics Lab Engineer role will be part of the electrical engineering hardware development team designing Amazon Leo's satellite electronic sub-systems. Successful…
Added 3 mins ago
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PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a sr PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of system…
Added 3 mins ago
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Remote PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a senior PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of…
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Olympia, WA
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
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Network Operations Engineer
Meta
Olympia, WA
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 3 mins ago
Software Dev Engineer II, AWS Builder Acceleration
Amazon
Seattle, WA
…complexities, and recurring operational load. Through continuous collaboration with builder teams to identify emerging challenges, we shape our strategic roadmap to reinvent the development…
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Quality Engineer- Construction
Amazon
Seattle, WA
The Quality Assurance Engineer (QAE) serves as a key operational and technical partner within AWS Data Center Engineering (DCE), d supporting the delivery of large-scale hyperscale data…
Added 3 mins ago
Senior Product Manager - Overages, Shortages & Damages
Nordstrom
Seattle, WA
Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross-functional relationships and drive alignment across engineering, supply…
Added 3 mins ago
Software Dev Engineer II, AWS Builder Acceleration
Amazon
Seattle, WA
…complexities, and recurring operational load. Through continuous collaboration with builder teams to identify emerging challenges, we shape our strategic roadmap to reinvent the development…
Added 3 mins ago
Research Engineer , Quick Science
Amazon
Seattle, WA
…blends technical leadership, hands-on innovation, and deep collaboration with engineering teams to bring research into…
Added 4 mins ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Google
Seattle, WA
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Added 4 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
Amazon Web Services (AWS) QuickSight is looking to hire an experienced Software Development Engineer to support the fast growing organization that builds world class experiences and…
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Staff Software Engineer, Geo Automotive SDK
Google
Seattle, WA
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Added 4 mins ago
SDE II - Machine Learning, Stores Economics and Science (SEAS)
Amazon
Seattle, WA
…perform transfer learning across fields through applied work in collaboration with top scholars in those…
Added 4 mins ago
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Clinical Systems Analyst
Seattle Children's
Seattle, WA
- $82,736 to $124,104 USD / year
Bachelors Degree in Healthcare, Business Administration, Industrial Engineer, Computer Science, or related field OR equivalent combination of education/ experience that demonstrates…
Added 4 mins ago
Senior Data Engineer (Online Data)
Zoom
Seattle, WA
…mix of deep technical work and meaningful cross-functional collaboration, with opportunities to shape how the Online business understands and acts on its data. This is a senior individual…
Added 4 mins ago
Business Development Director
Safran
Seattle, WA
HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a…
Added 4 mins ago
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Senior Structural Engineer
Arup
Seattle, WA
- $112,250 to $126,000 USD / year
Our Los Angeles office is seeking a Senior Structural Engineer to work in our Structural Engineering team within a growing multidisciplinary team engaged in the design of a variety of…
Added 4 mins ago
Software Engineer III, AI/ML GenAI
Google
Kirkland, WA · Seattle, WA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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