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Added 1 min ago
Lead Night Shift Field Engineer
Bechtel
Houston, TX
Extraordinary teams building inspiring projects:
Added 1 min ago
Software Engineer Senior (AWS Group)
Pathward, N.A.
Remote, United States
Hands-on experience building and maintaining cloud-native services on AWS (such as Lambda, ECS, RDS, and S3) is required.
Added 1 min ago
Principal Engineer, Safeguards
Google
Sunnyvale, CA
The Principal Engineer, Cloud AI Safeguards is a senior individual contributor and the technical authority for safety and security across the Cloud AI product portfolio, with a primary…
Added 2 mins ago
MG
Machine Learning Engineer Intern
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Palo Alto, CA
- $47 USD / hour
Aspiring ML Engineer who’s excited to work on large scale challenges with cutting-edge technology.
Added 2 mins ago
MG
Backend Engineer Intern
Match Group
Palo Alto, CA · Los Angeles, CA
- $47 USD / hour
As a Backend Engineer Intern at Tinder, you will partner directly with senior members of the engineering team and be empowered to contribute solutions to Tinder’s backend system. We are…
Added 2 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Global
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The Electrified Powertrain Power Conversion EVSE D&R Engineer will own the design, release, packaging, and certification of Electric Vehicle Supply Equipment (EVSE) for future model battery…
Added 3 mins ago
Error: The requested job could not be found.
Sargent & Lundy
State, IL
Added 3 mins ago
Sr. Solutions Consultant
Sprinklr
Remote, United States
Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
Added 3 mins ago
Electrical Design Engineer
Caterpillar, Inc.
Mossville, IL
…with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in…
Added 3 mins ago
Senior Performance/Simulation/Application Engineer
Caterpillar, Inc.
Mossville, IL
…with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in…
Added 3 mins ago
Senior Power Electronics Performance & Application Engineer
Caterpillar, Inc.
Mossville, IL
…with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in…
Added 3 mins ago
Senior Embedded Product Analytics Engineer
Caterpillar, Inc.
Mossville, IL
…with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in…
Added 3 mins ago
WG
Engineer Part-Time Weekend Mid Shift
Westmont Group
Independence, OH
- Part-time
Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening).
Added 3 mins ago
Lead Network Engineer 1 - Nuclear
Sargent & Lundy
Warrenville, IL
…generation clients are digitizing their existing power plants and building new nuclear power plants, small modular reactors (SMR) due to the increasing demand for electric power. This is…
Added 4 mins ago
K
Structural Engineer - Kiewit Nuclear Solutions - Lenexa, KS, Houston, TX, Knoxville, TN, Itasca, IL
Kiewit
Itasca, IL
- $115,000 to $120,000 USD / year
Kiewit Nuclear Solution is looking to hiring a professional structural engineer with dedication to renewable energy to join our growing team.
Added 4 mins ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 4 mins ago
Supply Chain Planning Engineer
Caterpillar, Inc.
East Peoria, IL
As a Supply Chain Planning Engineer on the KK Material Planning team, you perform both operational and tactical work to meet plant material deliverables. You will be responsible for…
Added 4 mins ago
Construction Sales Engineer - Low/Medium Voltage Switchgear
Siemens
Rolling Meadows, IL · Elk Grove Village, IL
Siemens a global powerhouse in electrical and electronic engineering is looking for a seasoned sales engineer with experience in selling Low/Medium Voltage power distribution products in…
Added 4 mins ago
HT
Control Systems Engineer
Honeywell Technologies
Rosemont, IL
- $108,000 to $134,000 USD / year
Added 4 mins ago
Manufacturing Controls Engineer
Caterpillar, Inc.
Decatur, IL · East Peoria, IL
…with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in…
Added 4 mins ago
PP
Automation Engineer Intern
PCI Pharma Services
Rockford, IL
- $20 USD / hour
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 4 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Springfield, IL
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 4 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Springfield, IL
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 4 mins ago
Lead Software Engineer
Highmark Health
Springfield, IL
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 4 mins ago
Associate Software Engineer
Highmark Health
Springfield, IL
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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