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Staff Software Engineer, ML
Apptronik
Sunnyvale, CA
- $285,000 to $340,000 USD / year
Apptronik is seeking a Staff MLOps Engineer to own the technical direction of our MLOps platform - the system of record for datasets, experiments, model artifacts, and serving paths that…
Added 1 min ago
Principal Engineer, Safeguards
Google
Sunnyvale, CA
The Principal Engineer, Cloud AI Safeguards is a senior individual contributor and the technical authority for safety and security across the Cloud AI product portfolio, with a primary…
Added 1 min ago
IG
Principal AI Platform Engineer (AI Platform Operations & Enablement)
Insight Global
Remote, United States
- From $94 USD / hour
The client seeks a highly skilled Platform Engineer to support our growing suite of AI tools, which enable the safe and reliable development and delivery of software via AI agents and…
Added 2 mins ago
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Machine Learning Engineer Intern
Match Group
Palo Alto, CA
- $47 USD / hour
Aspiring ML Engineer who’s excited to work on large scale challenges with cutting-edge technology.
Added 2 mins ago
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iOS Engineer Intern
Match Group
Los Angeles, CA · Palo Alto, CA
- $47 USD / hour
As an iOS Engineer Intern at Tinder, you will partner directly with senior members of the mobile team and be empowered to contribute solutions to the Tinder codebase. We are deeply invested…
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Backend Engineer Intern
Match Group
Palo Alto, CA · Los Angeles, CA
- $47 USD / hour
As a Backend Engineer Intern at Tinder, you will partner directly with senior members of the engineering team and be empowered to contribute solutions to Tinder’s backend system. We are…
Added 2 mins ago
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Android Engineer Intern
Match Group
Los Angeles, CA
- $47 USD / hour
As an Android Engineer Intern, you’ll collaborate with senior engineers to design, build, and ship features that impact millions of users. You’ll work within a highly collaborative,…
Added 3 mins ago
Sr. Solutions Consultant
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Remote, United States
Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
Added 3 mins ago
Lead Network Engineer 1 - Nuclear
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Warrenville, IL
…need for additional I&C Engineers. This position requires an engineer who has expertise in digital system network design. Responsibilities will include, but are not limited…
Added 3 mins ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
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Added 3 mins ago
Senior DevOps Engineer (AWS)
Qvest US
NY · Los Angeles, CA
AWS Certified Solutions Architect or DevOps Engineer Professional (or other Cloud Certifications).
Added 3 mins ago
DevOps Engineer (AWS)
Qvest US
NY · Los Angeles, CA
AWS Certified Solutions Architect or DevOps Engineer Professional (or other Cloud Certifications).
Added 3 mins ago
Databricks Forward Deployed Engineering - Senior Data Warehouse Migration Engineer
HTC Global Services Inc
Bloomington, IL
Added 3 mins ago
AI Engineer
AbbVie
North Chicago, IL
This entry-level AI Engineer will work under close supervision to apply developing technical knowledge in Software Engineering and Generative AI, performing analytic, testing, modeling, and…
Added 4 mins ago
Senior Security GRC Engineer, AI & Automation
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Senior Software Engineer (Institutional, Financing)
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As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
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Cloud Solutions Engineer
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The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center…
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Mechanical Engineer, Data Center Operations Engineering
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Director - Customer Response Engineering
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Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 4 mins ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Google
Chicago, IL
Share Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Added 4 mins ago
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Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
Chicago, IL
- $123,000 to $215,250 USD / year
Added 4 mins ago
Python AI Engineer
EPAM Systems
Chicago, IL
We are hiring a Python AI Engineer to operate and evolve the infrastructure behind an enterprise knowledge base platform as it transitions from a Confluence-focused RAG chatbot into a…
Added 4 mins ago
Lead Engineer
PwC
Rosemont, IL · Chicago, IL
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 4 mins ago
Senior Data Technology Consultant, Databricks Data & AI Practice
EPAM Systems
Chicago, IL
Must have: Databricks certifications (e.g., Data Engineer Professional, Machine Learning Professional, or Generative AI Engineer) and experience with Databricks partner programs
Added 4 mins ago
Senior Software Engineer
EPAM Systems
Chicago, IL

Oracle

Support Engineer 1

United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means. -Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance. -Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed. -Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution. -Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s). -Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues. -Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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