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Customer Success Account Manager
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- $55 to $57 USD / hour
Our client, a technology and cloud-focused organization, is seeking a Customer Success Account Manager to join their team. As a Customer Success Account Manager, you will be part of the…
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Oracle

Senior Technical Program Manager

Reston, VA, United States
Austin, TX, United States
Seattle, WA, United States

$83,000 to $166,100 USD / year

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Job details

Pay: $83,000 to $166,100 USD / year
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Position Overview

Oracle Government Defense & Intelligence is seeking a Senior Technical Program Manager to manage technical programs and moderately complex, cross-organizational initiatives supporting sovereign and government cloud capabilities. This role will collaborate with engineering, operations, product, security, compliance, and stakeholder teams to align priorities, establish scope and milestones, manage dependencies and risks, and drive execution against measurable program outcomes. The ideal candidate brings technical fluency, strong program discipline, business acumen, and the ability to translate ambiguous requirements into clear plans, communications, and delivery mechanisms.

Who We Are

Oracle Sovereign Cloud builds and operates secure cloud capabilities for mission-critical government workloads. Our programs require disciplined execution across engineering, operations, compliance, security, and customer-facing teams to deliver reliable, secure, and operationally ready cloud services.

Key Responsibilities

Collaborate with management, engineering, and stakeholders to align priorities, goals, scope, milestones, and execution plans for technical programs.
Manage technical programs and moderately complex, cross-organizational initiatives impacting products, services, operations, or business outcomes.
Identify, track, and manage program dependencies, risks, bottlenecks, scope, timelines, feasibility, testing needs, resourcing, and mitigation plans.
Drive program execution across development, release management, operations, security, compliance, customer success, and stakeholder teams.
Support product or service delivery and help ensure applicable third-party, security, export, and accessibility compliance requirements are addressed.
Coordinate rapid response to escalations, security issues, incidents, and operational risks; communicate status and recommended paths to senior team members when needed.
Maintain program documentation, status reports, dashboards, forecasts, decision records, action registers, and program tracking mechanisms.
Monitor KPIs and program performance against goals, including scope, timelines, deliverable quality, SLA adherence, productivity targets, and customer satisfaction risks.
Contribute to process improvements, automation opportunities, delivery standards, SOP updates, operational efficiencies, and continuous improvement practices.
Facilitate collaboration with and between stakeholder teams, ensuring smooth communication, clear ownership, and follow-through on program goals.

Minimum Qualifications

U.S. Citizenship
8 years of experience as a Program Manager leading large technical programs or projects, development or implementation projects, or complex cross-functional programs from conception to delivery; or bachelor's degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field and 4 years of such experience; or master's degree in one of those fields and 2 years of such experience; or doctorate in one of those fields.
Demonstrated ability to manage program scope, milestones, dependencies, risks, resourcing, status reporting, documentation, and stakeholder communications.
Experience working across engineering, operations, product, security, compliance, customer, or business teams to deliver technical outcomes.
Demonstrated ability to translate ambiguous requirements into executable plans, independently monitor timelines and deliverables, prioritize work, and adapt to resource or timeline shifts.
Demonstrated ability or knowledge in business acumen, including applying business principles and industry trends to inform decision-making.
Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery.
Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Strong written and verbal communication skills, including the ability to produce clear program updates, decision records, and leadership-ready summaries.

Preferred Qualifications

U.S. Citizenship with active US Government security clearance, TS/SCI with Poly, at hire.
9 years of experience as a Program Manager leading large technical programs or projects, development or implementation projects, or complex cross-functional programs from conception to delivery; or bachelor's degree in a relevant field and 5 years of such experience; or master's degree and 3 years of such experience; or doctorate and 1 year of such experience.
1 year of experience working with operating budgets and/or project financials.
6 years of experience in enterprise cloud services or experience working directly with large enterprise customers, including Oracle Cloud Infrastructure, cloud services, networking, SaaS products, scalable distributed backend services, cloud native design, or systems development lifecycles.
3 years of experience using software development lifecycle methodologies, practices, and associated tooling, including Agile or Scaled Agile Framework (SAFe).
3 years of experience leading cross-functional and cross-level matrixed teams to achieve project goals.
1 year of experience facilitating large meetings and driving consensus among diverse stakeholders.
2 years of experience communicating program status, end-to-end delivery, and results to leadership.
3 years of experience in data analysis and reporting.
2 years of experience in software development, software development management, or software implementation consulting projects.
Project management and delivery certifications such as Certified Scrum Master (CSM), Project Management Professional (PMP), Lean Six Sigma Black Belt, or ITIL.
Experience supporting regulated, classified, sovereign, government, or air-gapped cloud environments.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $83,000 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Skills

Oracle
Regulatory compliance
Computer science
Computer technology
Software development
Reporting
Documentation
Decision making
Agile
Process improvement
Communication skills
Leadership
Oracle Cloud
Data analysis
Project management
CSM
PMP
Lean Six Sigma Black Belt
ITIL

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