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Added 1 min ago
Manufacturing & Quality Engineer (H-53 Heavy Lift Helicopter)
Sabre Systems LLC
Patuxent River, MD
Sabre Systems is currently recruiting a Journeyman Manufacturing & Quality Engineer for the M&QE Division, in NAVAIR’s Systems Acquisition Group. The candidate will provide research…
Added 2 mins ago
Technical Support Engineer
RadNet
Somerville, MA
The Technical Support Engineer L1 - Strategic Accounts serves as a dedicated technical support resource for DeepHealth's strategic and high-value customer accounts, providing advanced…
Added 4 mins ago
ST
Sales Engineer - Unmanned Systems - United States (Remote)
Silvus Technologies, Inc.
Remote, United States
- $80,000 to $120,000 USD / year
Silvus is seeking a Sales Engineer – Unmanned Systems to work closely with the Sales, Marketing, and Business Development teams to provide our customers with tailored solutions to meet…
Added 11 mins ago
Backend Software Engineer
Raydar
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Added 12 mins ago
Field Service Engineer - Medical & Research X-Ray Systems
Recruit Up, LLC
North Metro, GA
Install customer systems, including handover and acceptance testing, following our Quality Management System (QMS)
Added 29 mins ago
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Business Intelligence Engineer III, Workday and AI Copilot
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Remote, United States
- $93,953.6 to $176,155.2 USD / year
A specialized mid-level technical professional who exercises independent judgment to architect, engineer, and optimize full-stack data products. This role acts as a technical authority,…
Added 30 mins ago
Sr. Software Engineer – Enabling Technologies R&D (Atlanta, GA, or other unanticipated locations throughout U.S.)
Insight Global
Atlanta, GA
Our team is looking for a Sr. Software Engineer – Enabling Technologies R&D.
Added 30 mins ago
Senior System Software Engineer, DGX Cloud AI Infrastructure
NVIDIA USA
CA
We’re looking for a Senior Software Engineer for the NVIDIA Recovery and Resilience team. You’ll own our AI infrastructure services, tools and open-source projects to support resilient and…
Added 30 mins ago
Senior AI Engineer, AI Safety
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Remote, United States
Serving as an AI Engineer on our AI Safety Engineering team, you will have a key and adaptable role in scaling methods to secure and align advanced AI systems. Your early work will center…
Added 30 mins ago
Senior Software Support Engineer - Slinky
NVIDIA USA
Remote, United States
We are seeking an expert Senior Support Engineer with a strong background in Kubernetes, Linux systems administration, and technical support. This hybrid role is primarily focused on…
Added 38 mins ago
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Mobile Equipment Design Engineer
GPAC
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- $85,000 to $100,000 USD / year
A growing Minnesota equipment manufacturer is adding a Mechanical Design Engineer to its team. We're looking for an engineer who enjoys understanding how the entire machine works - not…
Added 38 mins ago
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Mechanical Design Engineer
GPAC
Minnesota
- $85,000 to $100,000 USD / year
A growing Minnesota equipment manufacturer is adding a Mechanical Design Engineer to its team. We're looking for an engineer who enjoys understanding how the entire machine works - not…
Added 38 mins ago
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Mobile Equipment Design Engineer
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- $85,000 to $100,000 USD / year
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Added 38 mins ago
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Mechanical Design Engineer
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Belle Plaine, MN
- $85,000 to $100,000 USD / year
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Added 38 mins ago
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Mechanical Design Engineer
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- $85,000 to $100,000 USD / year
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Added 41 mins ago
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Building Systems Research Engineer
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UNAVAILABLE
- $89,300 USD / year
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Added 52 mins ago
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We are seeking a mid-level Network Engineer to support reliable connectivity across a geographically distributed, multi-site environment. This role is intended for an engineer with 4 to 8…
Added 57 mins ago
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TEKsystems
Charlotte, NC
- $38 to $41 USD / hour
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Added 58 mins ago
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Senior AI Software Development Engineer
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OR · TX
- $133,410 to $240,710 USD / year
…Computing (HPC) workloads. As a Senior AI Software Development Engineer, you will architect, develop, and optimize the oneAPI Collective Communications Library (oneCCL), enabling scalable,…
Added 58 mins ago
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Module Development Engineer
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- $133,800 to $188,890 USD / year
As a Module Development Engineer, you will spearhead the development and optimization of advanced semiconductor manufacturing processes crucial to delivering Intel's high-performance…
Added 59 mins ago
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Added 1 hour ago
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Electrical Engineer
Subsense
Mountain View, CA
- $90,000 to $110,000 USD / year
This role offers an opportunity for an early-career engineer to gain hands-on experience across electrical engineering, biomedical instrumentation, and multidisciplinary system development.…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
Senior Backend Cloud Engineer
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…As part of that vision, we’re looking for a Senior Backend Engineer to join our cloud team. You’ll lead the development and evolution of our data platform and API services, working within a…

Oracle

Senior Support Engineer, Product Data Quality & Resolution

Jefferson City, MO, United States

$51,900 to $132,400 USD / year

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Job details

Pay: $51,900 to $132,400 USD / year
Posting language: English

Original job description

Summary

Job Description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.

Responsibilities

Technical Support & Investigation

+ Investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers.

+ Monitor, prioritize, and respond to technical support tickets within the operational support queue.

+ Perform technical triage to identify root causes and determine appropriate resolution paths.

+ Collaborate with Oracle's global manufacturing partners to investigate and resolve product-data quality issues while ensuring corrective actions are measurable, verified, and minimize future recurrence.

+ Monitor daily manufacturing data feeds to identify data-quality issues and operational exceptions requiring investigation.

+ Perform detailed root cause analysis, including writing SQL queries to examine raw database records and investigate non-standard technical issues.

+ Read and interpret XML and JSON data to identify missing, incorrect, duplicated, or improperly formatted product information.

+ Utilize REST services to retrieve, validate, and submit product data where required.

+ Use Python, where appropriate, to analyze, transform, or validate data supporting technical investigations.

Cross-Functional Collaboration

+ Partner with Product Engineering, Manufacturing Engineering, Data Centre Operations, and other cross-functional teams to coordinate technical investigations.

+ Recommend corrective actions that address underlying system or process issues rather than individual incidents alone.

+ Initiate and coordinate recommendations for systemic improvements while transitioning implementation ownership to the appropriate Product Engineering or Program Management teams.

+ Where investigations require work at remote manufacturing or data centre locations, coordinate appropriate handoff to the responsible Product Engineer or operational team.

+ Track investigations, recommendations, and follow-up activities through completion to ensure timely resolution.

Operational Excellence

+ Prioritize technical issues based on business impact, operational urgency, and data center onboarding risk.

+ Effectively manage competing priorities within a fast-paced operational support environment.

+ Produce clear investigation reports, root cause analyses, and technical documentation.

+ Develop and contribute to operational knowledge articles, troubleshooting documentation, and support best practices.

+ Identify opportunities to improve operational processes, workflows, and data quality based on investigation outcomes.

+ Communicate effectively with stakeholders at all levels, from engineering teams to senior leadership.

Required Skills and Experience

Technical Skills

+ Strong analytical, investigative, and root cause analysis skills.

+ Experience writing SQL queries for technical investigation and data analysis.

+ Strong Microsoft Excel skills for data analysis and reporting.

+ Ability to read and interpret XML and JSON.

+ Experience working with REST APIs and related data sources.

+ Basic Python programming skills for data analysis and automation.

+ Understanding of data validation and product-data quality principles.

+ Familiarity with server and rack-level hardware, configuration, and topology.

+ Understanding of Product Bills of Materials (BOMs) and parent-child component relationships.

Professional Skills

+ Ability to coordinate technical investigations across multiple teams and geographic regions.

+ Excellent written and verbal communication skills.

+ Confidence communicating with both technical teams and senior leadership.

+ Strong organizational and prioritization skills.

+ Ability to perform effectively under pressure while managing multiple concurrent investigations.

+ Experience identifying and recommending systemic improvements that reduce recurring operational issues.

+ Ability to collaborate effectively with globally distributed cross-functional teams.

Measures of Success

Success in this role will be demonstrated through:

+ Reduction in product-data issues impacting hardware onboarding into Oracle data centers.

+ Faster investigation and resolution of critical operational incidents.

+ Reduced recurrence of issues through effective root cause analysis and recommended corrective actions.

+ Improved product-data quality across Oracle's manufacturing partner network.

+ Earlier identification and resolution of data-quality issues before products reach Oracle data centers.

+ Effective collaboration and communication across Manufacturing, Product Engineering, Data Centre Operations, and other global teams.

+ High-quality technical documentation and knowledge sharing that improves operational efficiency.

+ Consistent delivery of technical support within a global 24x7 operational environment.

Location : Houston, TX | Austin, TX | Nashville, TN

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

...

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