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Added 2 hours ago
Principal Engineer - Secure Network Services
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Wells Fargo is seeking a Principal Engineer to lead the strategy, architecture and delivery of secure network solutions in Wells Fargo data centers and Secure Network Interconnect sites.…
Added 2 hours ago
Data Engineer
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Added 2 hours ago
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Added 2 hours ago
Senior Full Stack Engineer
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We're looking for a Senior Full Stack Engineer to help build the core platform and product of Foresight.
Added 2 hours ago
Senior Full Stack Engineer
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We're looking for a Senior Full Stack Engineer to help build the core platform and product of Foresight.
Added 2 hours ago
Senior Data Engineer
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Added 2 hours ago
Senior Data Engineer
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Added 2 hours ago
Environmental Scientist / Senior Environmental Scientist - Oahu
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This posting seeks to fill at either the Environmental Scientist or Senior Environmental Scientist level; whichever level is most suited to the qualifications of the applying candidate.
Added 4 hours ago
Manufacturing Engineer
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Keene, NH
Assist Senior Mfg. Engineers in the justification process of new capital expenditures.
Added 5 hours ago
Senior Data Engineer
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As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…
Added 7 hours ago
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Software Engineer
Robert Half
Remote, United States
- $55 to $63 USD / hour
…management, and interoperability solutions. We are seeking a Senior .NET Software Engineer with strong Microsoft technology expertise to design, build, and maintain scalable applications…
Added 7 hours ago
RH
Sr. Data Engineer
Robert Half
Newport Beach, CA
- $55 to $60 USD / hour
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Added 7 hours ago
Senior Member of Technical Staff, Product Engineering
Pallet
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…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 7 hours ago
Senior Member of Technical Staff, Product Engineering
Pallet
San Francisco, CA · NY
…(ex-Google), Nilkanth (ex-founder, ex-DoorDash), and Vidhur (lead engineer on Document AI at Scale) to shape the future of logistics AI - from how it's built to how it's deployed in the…
Added 7 hours ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
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Added 7 hours ago
Travel Senior MEP Project Manager-Mission Critical
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The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
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Travel Senior MEP Project Manager-Mission Critical
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The Senior Technical Business Analyst – Product Engineering is responsible for translating business objectives into detailed, development-ready technical requirements while enabling modern…
Added 8 hours ago
Senior Full Stack Engineer
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We’re looking for an exceptional Senior Full Stack Engineer to help us build, optimize, and expand the foundation of the platform.
Added 9 hours ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
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NY · McLean, VA · Cambridge, MA
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 9 hours ago
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Sr. Lead Application Developer
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- $107,400 to $264,300 USD / year
ADP Innovation Labs is looking for a Sr. Lead Software Engineer with extensive NodeJS experience to join an emerging team.
Added 9 hours ago
Senior DBA -1 (Database Reliability Engineer)
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Remote, United States
As a Database Engineer (DBA), you will design, build, automate, and operate mission-critical database platforms in a cloud-first environment. This is a hands-on engineering role for someone…
Added 9 hours ago
Senior CS Technical Support Engineer
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As a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides…
Added 9 hours ago
SCADA Engineer
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Description We are looking for a SCADA Engineer to lead the engineering, performance, and long-term reliability of real-time control systems that support distributed energy and microgrid…
Added 9 hours ago
Engineer, Industrial
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Orlando, FL
Acquire and prepare data using database querying tools and modern data pipelines. Engineer, standardize, and maintain analysis‑ready datasets by consolidating, cleaning, and translating…

Oracle

Senior Support Engineer, Product Data Quality & Resolution

Jefferson City, MO, United States

$51,900 to $132,400 USD / year

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Job details

Pay: $51,900 to $132,400 USD / year
Posting language: English

Original job description

Summary

Job Description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.

Responsibilities

Technical Support & Investigation

+ Investigate and resolve complex product-data issues impacting hardware onboarding into Oracle data centers.

+ Monitor, prioritize, and respond to technical support tickets within the operational support queue.

+ Perform technical triage to identify root causes and determine appropriate resolution paths.

+ Collaborate with Oracle's global manufacturing partners to investigate and resolve product-data quality issues while ensuring corrective actions are measurable, verified, and minimize future recurrence.

+ Monitor daily manufacturing data feeds to identify data-quality issues and operational exceptions requiring investigation.

+ Perform detailed root cause analysis, including writing SQL queries to examine raw database records and investigate non-standard technical issues.

+ Read and interpret XML and JSON data to identify missing, incorrect, duplicated, or improperly formatted product information.

+ Utilize REST services to retrieve, validate, and submit product data where required.

+ Use Python, where appropriate, to analyze, transform, or validate data supporting technical investigations.

Cross-Functional Collaboration

+ Partner with Product Engineering, Manufacturing Engineering, Data Centre Operations, and other cross-functional teams to coordinate technical investigations.

+ Recommend corrective actions that address underlying system or process issues rather than individual incidents alone.

+ Initiate and coordinate recommendations for systemic improvements while transitioning implementation ownership to the appropriate Product Engineering or Program Management teams.

+ Where investigations require work at remote manufacturing or data centre locations, coordinate appropriate handoff to the responsible Product Engineer or operational team.

+ Track investigations, recommendations, and follow-up activities through completion to ensure timely resolution.

Operational Excellence

+ Prioritize technical issues based on business impact, operational urgency, and data center onboarding risk.

+ Effectively manage competing priorities within a fast-paced operational support environment.

+ Produce clear investigation reports, root cause analyses, and technical documentation.

+ Develop and contribute to operational knowledge articles, troubleshooting documentation, and support best practices.

+ Identify opportunities to improve operational processes, workflows, and data quality based on investigation outcomes.

+ Communicate effectively with stakeholders at all levels, from engineering teams to senior leadership.

Required Skills and Experience

Technical Skills

+ Strong analytical, investigative, and root cause analysis skills.

+ Experience writing SQL queries for technical investigation and data analysis.

+ Strong Microsoft Excel skills for data analysis and reporting.

+ Ability to read and interpret XML and JSON.

+ Experience working with REST APIs and related data sources.

+ Basic Python programming skills for data analysis and automation.

+ Understanding of data validation and product-data quality principles.

+ Familiarity with server and rack-level hardware, configuration, and topology.

+ Understanding of Product Bills of Materials (BOMs) and parent-child component relationships.

Professional Skills

+ Ability to coordinate technical investigations across multiple teams and geographic regions.

+ Excellent written and verbal communication skills.

+ Confidence communicating with both technical teams and senior leadership.

+ Strong organizational and prioritization skills.

+ Ability to perform effectively under pressure while managing multiple concurrent investigations.

+ Experience identifying and recommending systemic improvements that reduce recurring operational issues.

+ Ability to collaborate effectively with globally distributed cross-functional teams.

Measures of Success

Success in this role will be demonstrated through:

+ Reduction in product-data issues impacting hardware onboarding into Oracle data centers.

+ Faster investigation and resolution of critical operational incidents.

+ Reduced recurrence of issues through effective root cause analysis and recommended corrective actions.

+ Improved product-data quality across Oracle's manufacturing partner network.

+ Earlier identification and resolution of data-quality issues before products reach Oracle data centers.

+ Effective collaboration and communication across Manufacturing, Product Engineering, Data Centre Operations, and other global teams.

+ High-quality technical documentation and knowledge sharing that improves operational efficiency.

+ Consistent delivery of technical support within a global 24x7 operational environment.

Location : Nashville, TN

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vis...

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