Standing at the intersection of People, Process, Technology, and Data-Driven Analytics, the Principal Operational Excellence Program Manager will establish a dedicated Center of Excellence. The role owns end-to-end process optimization utilizing Lean Six Sigma methodologies (DMAIC, root cause analysis, value stream mapping), directs technology overlay integrations and application architectures, and builds organizational capability through structured change management, role mapping, and skills development. By driving predictable execution, defect reduction, and rigorous value capture, the successful candidate will enable our Low Voltage Deployment Engineers and vendor teams to deliver massive cloud infrastructure capacity with world-class velocity, quality, and repeatability.
Key Responsibilities
Program Strategy, Vision & Governance Formalize the Operational Excellence charter, canvas, and multi-year strategic roadmap across the Four-Phase TOM lifecycle (Discover, Design, Operationalize, Sustain). Establish operational governance frameworks, including monthly executive sponsor reviews, champion updates, and cross-functional steering cadences. Develop and socialize a global Transformation Dashboard to track target operating model maturity, value capture, and business outcome realization. Align program strategy with executive priorities across Data Center Engineering, Delivery, Supply Chain, and Operations. Process Optimization & Lean Six Sigma Methodology Lead end-to-end current-state process mapping and create a global 'heat map' analyzing process similarities versus regional differences. Apply rigorous Lean Six Sigma methodologies (DMAIC, Kaizen, Value Stream Mapping, 5S, Root Cause Analysis) to eliminate waste, variation, and systemic build defects. Design future-state standard operating procedures (SOPs), job aids, and handoff protocols that harmonize global standards with necessary local requirements. Establish feedback loops with process owners and field execution teams to drive iterative continuous improvement and minimize rework. Technology Integration & Systems Architecture Overlay Partner with Systems Design & Architecture and Automation teams to evaluate baseline application architectures and data flow integrations. Design and deploy an integrated technology overlay platform that automates planning, material tracking, design change request (DCR) validation, and deployment handoffs. Identify opportunities to reduce manual effort, eliminate data silos, and improve documentation quality across hardware Bills of Materials (BOMs), cut sheets, and patching documentation. Organization, People & Capability Building Define future-state Center of Excellence (CoE) structures, shared services models, and role mapping across regional and global build teams. Assess capability gaps and design a structured Operational Excellence curriculum to upskill deployment engineers, program managers, and vendor leads. Lead organizational change management (OCM) strategies, change readiness assessments, and leadership messaging to cultivate a continuous improvement mindset and desired behaviors. Develop support mechanisms for local implementation teams post-deployment to sustain behavioral and procedural transformations. Performance Insights & Data-Driven Analytics Establish baseline performance metrics and design executive dashboards providing real-time operational visibility into build velocity, defect rates, and resource utilization. Implement a systematic measurement and value capture framework to quantify financial, operational, and throughput gains. Define baseline measures and set rigorous throughput and quality targets for current vs. future-state operating models. Service Delivery & Partner/Alliance Governance Establish a comprehensive Service Management Framework detailing service delivery standards across global, regional, and shared services tiers. Conduct structured business and operational reviews with strategic low-voltage vendors (LVVs), contractors, and alliance partners. Hold vendor partners accountable to contractual SLA/KPI commitments, driving systemic issue resolution and quality enhancements. Align vendor and partner network capabilities with long-term infrastructure scaling requirements and contract strategies. Design Change Request (DCR) & Risk Management Govern the Design Change Request (DCR) process to evaluate technical, financial, and time-bound impacts on schedules, materials, and field capacity. Proactively identify critical-path dependencies, schedule conflicts, and scope gaps across concurrent multi-region data center deployments. Establish structured escalation pathways with recommended resolution strategies to mitigate capacity risks before field impact. Required Qualifications & Experience 10+ years of progressive experience leading large-scale operational excellence, continuous improvement, or business transformation programs within cloud infrastructure, data centers, technology, or complex engineering environments. Certified Lean Six Sigma Black Belt or Master Black Belt (LSSBB/LSSMBB) with proven mastery of DMAIC, Value Stream Mapping, Root Cause Analysis, and Statistical Process Control. Demonstrated track record of designing, building, and operationalizing a Target Operating Model (TOM) and Center of Excellence (CoE) from concept through multi-region rollout. Strong technical background in technology infrastructure, data center deployment, low-voltage engineering, or systems architecture. Proven expertise in data analytics, baseline measurement, KPI dashboard creation, and value capture framework design (e.g., SQL, PowerBI, Tableau, Python, or R). Extensive experience in organizational change management (OCM), stakeholder alignment, role mapping, and developing capability development curricula. Demonstrated experience managing complex strategic partners, low-voltage vendors (LVVs), and cross-functional teams in high-velocity environments. Master's or Bachelor's degree in engineering, Operations Management, Business Administration, Computer Science, or equivalent practical experience. Core Competencies Strategic Program Leadership: Formulates vision, formalizes charters, and operationalizes complex multi-year target operating models across global organizations. Lean Six Sigma & Process Mastery: Applies advanced statistical and Lean methodologies to systematically diagnose process bottlenecks, eliminate defect root causes, and drive global standardization. Data-Driven Analytics & Performance Management: Establishes baseline metrics, designs real-time performance insights dashboards, and translates data trends into quantifiable value capture. Technology & Systems Innovation: Champions supporting technology overlays, application integrations, and automated workflows to streamline deployment operations. Organizational Capability & Change Management: Drives change readiness, builds skills development curricula, aligns desired behaviors, and establishes high-performing Centers of Excellence. Stakeholder Alignment & Collaboration: Builds high-trust strategic partnerships across executive leadership, engineering, supply chain, and field deployment teams. Vendor & Partner Governance: Establishes rigorous accountability mechanisms, vendor review cadences, and continuous improvement standards across supplier networks. Continuous Learning & Knowledge Sharing: Institutionalizes deployment best practices, coaches emerging leaders, and fosters a culture of operational rigor and continuous innovation. Success in the Role Success in this role is demonstrated by the successful transformation of the Data Center Build and Deployment organization into a data-driven, continuous improvement-led operating model. The Principal Operational Excellence Program Manager will build a mature Center of Excellence, deploy scalable technology overlays, and establish standardized Lean Six Sigma workflows that drastically reduce field deployment friction, rework, and design defects. By offloading administrative and systemic planning bottlenecks from field engineering teams, this role enables field engineers and vendor partners to focus entirely on high-quality execution and capacity validation. Ultimately, the role accelerates data center build velocity, maximizes value capture, and establishes a world-class standard for cloud infrastructure operational excellence.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
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