Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team members. Coordinates network changes, communicating with stakeholders to ensure smooth transitions. Deploys networks and security policies using automated tools to enhance scalability and reliability. Serves as a technical liaison with customers and internal teams, maintaining network inventory and configuration data. Monitors and maintains network components independently, ensures proper functioning of hardware and software, and manages security and compliance policies. Supports mentoring peers, standardizing tasks, and troubleshooting connectivity issues, proactively addressing potential service impacts and resolving client problems. Some Network Service roles may develop and maintain standard and non-standard automation and scripts to optimize testing, operations, and network tasks, as well as create and customize dashboards, telemetry systems, and alerting mechanisms to monitor network health.
Key Responsibilities
Network Infrastructure Management:
-Executes the design, installation, and maintenance of network infrastructure, related technologies, and equipment. -Uses network management tools in collaboration with senior team members to analyze network performance. -Coordinates network changes and communicates with impacted stakeholders to ensure smooth transitions and minimal disruptions. -Executes network configurations in code using appropriate tools (e.g., Terraform, Ansible) to deploy networks, routers, and security policies across environments. -Uses code-based approaches to enhance network scalability, reliability, and consistency, in collaboration with senior team members.
Network Oversight and Maintenance:
-Documents network patterns and standards for reference and future maintenance. -Builds engineering designs based on standards for network configurations and installations as well as configuring or upgrading network components independently. -Acts as a technical liaison with the customer and internal teams to drive solutions to architect and engineer network design to meet Cloud network model and connectivity. -Maintains network inventory and configuration data across relevant systems of record independently. -Monitors the local area networks, wide area networks (e.g., software defined wide area network [SDWAN]), virtual private network, cloud networks, and wireless network components independently.
Telecommunication Infrastructure Management:
-Maintains network services (e.g., traditional circuits, private lines, and cloud-based communication solutions) and technical standards to ensure services are reliable and efficient. -Ensures the proper functioning of network infrastructure hardware and application software, including but not limited to firewalls, traffic management devices, routing and switching equipment, and wireless network components. -Completes change requests, fulfills service requests, incident response, and problem management independently. -Configures and manages security policies, compliance policies, and access controls across relevant network environments (e.g., on-premises, hybrid, cloud). -Acts as a peer mentor and role model to fellow team members on processes, business needs, and leveraging new technologies.
Technical Liaison:
-Provides recommendations for guidelines for new projects and telecom design. -Acts as a technical liaison between internal and external stakeholders, suppliers, vendors, and appropriate review processes for all network designs. -Executes initiatives to standardize, simplify, increase efficiency, and drive down cost of network-related tasks.
Troubleshooting:
-Collaborates with others to troubleshoot network connectivity and performance issues in alignment with client-defined Service Level Agreements (SLAs), service-level objectives (SLOs), and Key Performance Indicators (KPIs). -Proactively monitors the production environment to address issues that could affect services in partnership with respective operations centers. -Addresses standard, increasingly impactful and complex client problems according to established procedures to ensure resolution.
Additional Responsibilities (as needed)
Automation Specialization:
-Develops and maintains standard and non-standard automation frameworks for testing and operations to enhance efficiency. -Automates network tasks, including production and lab environments (e.g., "lab as a service"), and repetitive support functions independently. -Builds and customizes dashboards, telemetry systems, and alerting mechanisms to monitor network health. -Writes moderately advanced scripts to automate routine tasks for the immediate team and other business units, independently. -Uses infrastructure pipelines, configuration items, using established playbooks and resources. -Adapts tools to create solutions to support new products. -Follows secure code practices.
Core Responsibilities
Planning & Execution:
-Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. -Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaboration & Partnership:
-Collaborates across teams to align on expectations and achieve shared objectives. -Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. -Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Problem Solving:
-Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. -Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. -Contributes to knowledge sharing and best practices.
Continuous Learning:
-Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. -Seeks out and leverages feedback and training to improve skills. -Contributes to a culture of continuous learning and knowledge sharing with team members.
Continuous Improvement:
-Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. -Seeks input from team members on alternative approaches and methods for improving work.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience in network engineering, information technology (IT), computer science, or related field experience
OR
Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field AND 4 years of experience in network engineering, information technology (IT), computer science, or related field experience.
Job Skills:
Same skills as prior level plus; Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights. Development Lifecycle Demonstrated understanding of software/application lifecycles from concept through delivery and support. Network Security Demonstrated experience securing enterprise networks with modern security controls and monitoring tools. Change Control Demonstrated ability in or knowledge of change control, including assessing risks and coordinating structured modifications to products or services. Infrastructure as Code (IaC) Tools Demonstrated proficiency in applying IaC tools (e.g., Terraform) for automated infrastructure management. Configuration Management and Deployment Tools Demonstrated ability in or knowledge of configuration management and deployment tools, including automating infrastructure provisioning and management. Development Lifecycle Demonstrated understanding of software/application lifecycles from concept through delivery and support.
Preferred Job Qualifications
Education and/or Experience:
8 years of experience in network engineering, information technology (IT), computer science, or related field experience
OR
Bachelor's Degree in Information Systems, Computer Science, Electrical Engineering, or a related field AND 4 years of experience in network engineering, information technology (IT), computer science, or related field experience
OR
Master's Degree in Information Systems, Computer Science, Electrical Engineering, or a related field AND 2 years of experience in network engineering, information technology (IT), computer science, or related field experience.
System Troubleshooting Experience:
4 years of experience troubleshooting various systems.
Network or Security Industry Certification:
Associate-level network or security certification. Professional-level network or security certification.: Professional-level industry network or security certification.
IT Service Management (ITSM) Certification:
Relevant industry recognized IT Service Management (ITSM) Certification.
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