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Added just now
Project Mgr Prin - Project Mgr Staff
AEP Service Corporation
Tulsa, OK · Shreveport, LA
Lead planning meetings and project/outage updates including detailed and complex stakeholder presentations.
Added just now
Engineer - Engineer Principal
AEP Service Corporation
New Albany, OH · Tulsa, OK · Roanoke, VA
Responsible to the assigned supervisor for performing complex engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and…
Added just now
SC
Sr. Director, PMO & Program Implementation
Schurz Communications
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
OTAVA is seeking an experienced and results-driven Director/Sr. Director, Project Management Office (PMO) & Program Implementation to lead and develop a centralized project management…
Added 2 mins ago
Senior Electrical Engineer
Mission Critical Group
Harleysville, PA
…infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring…
Added 2 mins ago
Water Resources Management Market Sector Leader
HDR
New York, NY · Albany, NY · Newark, NJ · Syracuse, NY · White Plains, NY · Woodcliff Lake, NJ
…resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering…
Added 2 mins ago
AI/ML Product Owner
International Motors, LLC
Lisle, IL
Lead AI use case intake, evaluation, and prioritization processes.
Added 2 mins ago
Systems Engineer
Paragon Technology Group, Inc
Scott AFB, IL
· Applies systems analysis and design techniques to complex computer systems in a broad area such as financial management; engineering, or accounting, logistics planning and material…
Added 3 mins ago
Research Lead (Electrophysiologist)
Dartmouth College
NH
8+ years of experience managing scientific or engineering research projects, programs, or complex technical initiatives.
Added 5 mins ago
Mechanical Engineer
Actalent
Boston, MA
…support cutting-edge quantum infrastructure technology. You will lead designs from initial concept through drawing release, perform detailed thermal and structural analyses, and translate…
Added 6 mins ago
Scientist, Network Planning Engineering (Melbourne, FL)
L3Harris Technologies
Melbourne, FL
The Tier 3 Network Planning Engineering Manager is responsible for providing advanced technical leadership, third-level support, and strategic network planning for IP backbone and customer…
Added 6 mins ago
Sr Software Development Eng
NextEra Energy
St. Paul, MN
…You act as the technical bridge between business strategy and engineering execution, ensuring technology investments deliver measurable customer and business…
Added 8 mins ago
Senior Manager, Software Development
SAS
Cary HQ, NC
As a Senior Software Development Manager within the SAS 9 Fraud Analytics team, you will lead a team of engineers responsible for delivering and modernizing solutions across the SAS 9…
Added 8 mins ago
Water Resources Management Market Sector Leader
HDR
New York, NY · Albany, NY · Newark, NJ · Syracuse, NY · White Plains, NY · Woodcliff Lake, NJ
…resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering…
Added 9 mins ago
Transcend R&D GTO Make
Janssen Pharmaceutica NV Legal Entity
Horsham, PA · Malvern, PA · Titusville, NJ · Spring House, PA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 9 mins ago
Transcend R&D GTO Make
Johnson & Johnson
Malvern, PA · Horsham, PA · Titusville, NJ · Spring House, PA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 9 mins ago
Project Coordinator
Flexware Innovation
Fishers, IN
Track vendor lead times and deliverables against project milestones
Added 11 mins ago
O
Sr. Director, PMO & Program Implementation
Otava
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
OTAVA is seeking an experienced and results-driven Director/Sr. Director, Project Management Office (PMO) & Program Implementation to lead and develop a centralized project management…
Added 12 mins ago
Senior Investment Planning Analyst - Financial Consulting
RealPage, Inc.
Richardson, TX
…business judgment, analytical rigor, and the ability to drive a complex cross-functional process without direct…
Added 12 mins ago
Design Manager
Overaa
Richmond, CA
Overaa Construction is seeking an experienced Design Manager to lead the design process for complex construction projects, from programming through design development, construction…
Added 12 mins ago
VE
Lead Electrical Engineer -Water Technologies
Veolia Environnement SA
Richmond, VA
- $110,000 to $125,000 USD / year
The Lead Electrical & Controls engineer will be responsible for supporting the execution of MWIS projects. Working with the Mechanical Engineering team, the Electrical & Controls engineer…
Added 12 mins ago
Aerospace Sales Engineer-Aftermarket
Trelleborg
Remote, United States
…technical and commercial interface between customers and internal engineering, quality, manufacturing, and supply chain teams to develop compliant, interchangeable, and value‑driven polymer…
Added 12 mins ago
Business Intelligence Analyst
Drexel Building Supply
United States
Partner Directly with the Business: Work cross-functionally with team members and leaders to gather requirements, uncover core business needs, and define project scope.
Added 12 mins ago
Sr. Systems Engineer, F-16 Avionics
INNOVATIVE SOLUTIONS AND SUPPORT LLC
EXTON, PA
This position is ideal for an engineering professional who enjoys solving complex multidisciplinary challenges, influencing product direction, and making a direct impact on the success of a…
Added 13 mins ago
Water Resources Management Market Sector Leader
HDR
New York, NY · Albany, NY · Newark, NJ · Syracuse, NY · White Plains, NY · Woodcliff Lake, NJ
…resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering…
Added 14 mins ago
Environmental Engineer 5 - Conveyance (SME)
CDM Smith
Sacramento, CA
CDM Smith is seeking an experienced Civil Engineer / Project Technical Leader to support and lead water‑related projects for a diverse client base. The ideal candidate will be capable of…

Oracle

Lead Data Center Support Services Technician

Phoenix, AZ, United States

Apply on eeho.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops teammates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Qualifications:

Active TS/SCI security clearance
Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned.
Must have demonstrated expertise in two or more of these areas:
Power Capacity allocation – high and low density racks
Incident management and resolution on outages
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
You should also be able to demonstrate
A solid level understanding of data center design, commissioning and operations best practices and ensures their application
Examples of process improvement execution
Examples of a drive to dig into the details of a system or process to solve customer problems
Excellent oral and written communication skills
Strong Adherence to Process and be process champion
Strong influencing skills
Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance:

Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations–Network Configuration, Installation, and Augmentation:

Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems

Technical Support and Trouble Shooting:

Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation:

Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations

Continuous Improvement:

Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership:

Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration Core Responsibilities

Planning & Execution - Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs. Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team. Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors. Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills. Continuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Minimum Job Qualifications

Education and/or Experience:

6 years of experience in client-facing, direct customer support and service, data center, or related field experience.

High School Diploma, General Educational Development (GED), or equivalent AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience.

IT Infrastructure/Server Trouble Shooting Experience:

4 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications

Education and/or Experience:

6 years of experience in client-facing, direct customer support and service, data center, or related field experience.

High School Diploma, General Educational Development (GED), or equivalent AND 5 years of experience in client-facing, direct customer support and service, data center, or related field experience

Cloud Environment (Hyperscale) Experience:

4 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Apply on eeho.fa.us2.oraclecloud.com About employer

More about this job

Skills

Root cause analysis
Computer science
System administration
Linux
Microsoft Windows
DNS
Process improvement
Communication skills
Work independently
Hazard assessment
Technical support
Documentation
Regulatory compliance
Design process
Collaboration
Leadership
Coaching
Problem solving
Troubleshoot
Customer service
Computer technology
Oracle
Motivate employees

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Work requirements

Jobs in the United States