Job Description
PLEASE NOTE: While this position is open in US and Canada, there is a strong preference for candidates located in Austin, TX or Nashville, TN
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate certifications through advanced Professional-level expertise.
We are seeking a highly organized, detail-oriented Program Manager to lead the development, maintenance, and continuous improvement of certification exams and related credentials. This role partners closely with subject matter experts, product teams, Customer Education, assessment vendors, and cross-functional stakeholders to ensure exams are valid, reliable, and legally defensible.
The ideal candidate is an exceptionally strong executor who can manage multiple exam-development workstreams simultaneously, maintain rigorous documentation and version control, identify risks early, and follow work through to closure. They bring a working depth of knowledge of professional certification programs, credential governance, exam-development practices, and the operational details required to maintain a high-quality global certification portfolio.
Responsibilities
Key Responsibilities
• Own the end-to-end development and maintenance lifecycle for NetSuite certification exams, from intake and requirements through release and post-launch maintenance
• Build and manage project plans, schedules, milestones, dependencies, risk registers, and delivery status across multiple concurrent exam initiatives
• Coordinate exam blueprints, item-development plans, review cycles, release-readiness activities, and approval workflows
• Maintain auditable records for exam content, credential requirements, version history, approvals, and supporting documentation
• Monitor product releases, program changes, candidate feedback, and exam-performance insights to identify and prioritize required exam updates
• Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, leading practices, and program policies
• Drive resolution of risks, issues, and dependencies; facilitate working sessions and stakeholder reviews to maintain progress, clear ownership, and documented decisions
• Provide portfolio-level reporting on delivery status, risks, milestones, and maintenance priorities, and support continuous improvement of credential governance and exam-development operations
• Leverage AI technologies throughout workflows to promote innovation and enhance efficiency, quality, and decision-making
• Ability to travel up to 10%
Qualifications
• 3 to 5 years of experience in certification exam development and certification programs.
• Proven success leading job task analyses, training item writers, facilitating technical reviews with subject matter experts, and participating in standard-setting exercises
• Strong Experience in project management, certification or assessment operations, exam development, learning and development, or education services
• Ability to manage multiple concurrent projects with interdependent timelines, varied stakeholders, and competing priorities
• Experience working with structured review and approval processes, including documentation, version control, and quality assurance
• Ability to translate business, product, or subject matter expert input into actionable project requirements and deliverables
• Experience developing and maintaining project plans, status reports, risk logs, meeting decisions, and stakeholder communications
• Familiarity with psychometrics
• Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience
Preferred Qualifications
• Knowledge of professional certification programs, credentialing models, exam-development processes, assessment quality standards, or exam-maintenance practices
• Familiarity with exam blueprints, item-writing workflows, subject matter expert reviews, exam forms, cut-score processes, and exam-security considerations
• Strong attention to detail with the ability to identify inconsistencies, gaps, outdated content, and process risks before they affect delivery
• Demonstrated ability to execute reliably in a fast-moving environment and manage work through ambiguity, change, and competing priorities
• Strong written communication skills, including the ability to create precise requirements, project documentation, meeting summaries, and executive-ready status updates
• Strong cross-functional collaboration and stakeholder-management skills, including the ability to influence without direct authority
• Comfort working with data, scorecards, dashboards, and KPI reporting to assess delivery health and guide prioritization
• Proficiency with item-banking tools such as Webassessor and Item Workshop
• Proficiency with project-management and collaboration tools such as Jira, SharePoint, Wrike, and presentation tools
• Experience with enterprise software training programs
Please see above.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
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Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $71,100 to $116,800 per annum. US: Hiring Range in USD from: $67,900 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Vacancy Type - New Position
This role will be working on a regular basis with colleagues around the world. To support this collaboration, knowledge of English is required for this role. Proficiency in French is required for candidates residing in Quebec, otherwise it is considered an asset.
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