Summary:
The Senior Practice Manager is responsible for leading a consulting team that helps customers turn their investment in NetSuite into measurable, lasting business value. The role combines people leadership, customer advisory, and portfolio management with accountability for customer outcomes, delivery quality, and effective use of team capacity.
As AI and automation reshape enterprise software and consulting, the role provides clear direction through change, builds confidence in new ways of working, and challenges familiar approaches to improve customer outcomes. Success includes faster time to value, effective adoption, strong customer relationships, and a capable, engaged team that delivers consistently high-quality work. Detailed Responsibilities include: Increase the Value of the NetSuite Application for Customers
- Aligns engagements to customer business priorities and defines measurable outcomes with customer leaders. Keeps those outcomes visible through implementation and transition to ongoing success.
- Accelerates time to value through practical process improvements, appropriate use of standard NetSuite capabilities, and phased adoption. Reduces unnecessary complexity, effort, and disruption.
- Partners with Sales and Solution Consulting to shape achievable engagements, clear statements of work, and realistic customer expectations. Aligns scope and delivery effort to business priorities and an efficient path to value.
- Guides customers in adopting relevant AI and automation capabilities, with attention to business readiness, data quality, controls, and meaningful benefits.
- Works with account teams, customer success, support, and partners to sustain adoption and identify additional services that address clear customer needs.
Ensure High Customer Satisfaction and Referencability
- Builds trusted relationships with executive sponsors and business owners. Guides decisions, challenges assumptions constructively, and clarifies customer responsibilities for adoption and success.
- Oversees engagement quality, scope, budgets, and milestones. Partners with project managers and solution leaders on data readiness, integrations, testing, change management, and go live readiness.
- Plans staffing and forecasts delivery effort across the portfolio, matching team capabilities to customer needs and readiness. Manages engagement costs responsibly while protecting customer outcomes and delivery quality.
- Uses project health and customer feedback to identify risks early. Leads escalations and recovery plans with clear decisions, owners, and communication, and addresses recurring causes of delivery problems.
- Provides executive sponsorship and steering committee participation where needed. Ensures effective handoffs to the teams supporting customers after implementation.
Increase Engagement and Capabilities of PS Resources
- Hires, coaches, and manages consultants through clear expectations, regular feedback, meaningful development plans, and fair accountability for results. Develops future leaders and maintains sustainable workloads.
- Builds industry knowledge, consulting judgment, and the ability to connect technology decisions to business outcomes. Creates an environment where people raise risks early, ask questions, and share knowledge.
- Translates evolving product capabilities and delivery methods into clear team priorities. Models continuous learning and provides practical coaching and time to build proficiency.
- Guides responsible use of approved AI in discovery, configuration, testing, documentation, and knowledge sharing. Maintains accountability for validating outputs, protecting customer data, and preserving delivery quality.
- Challenges inherited processes and tests better approaches using AI, automation, and reusable assets. Uses evidence to scale improvements and shares lessons and customer feedback with product, tooling, and enablement teams.
Preferred Qualifications/Skills include:
- 8 or more years of relevant enterprise application delivery experience, including at least 4 years in consulting and 2 years leading projects or delivery teams.
- Experience directly managing and developing consultants, with evidence of building team capability, addressing performance issues, and delivering strong customer results.
- Significant cloud ERP implementation experience and the ability to connect business processes, data, integrations, and organizational readiness to successful adoption.
- A record of translating customer business priorities into practical solutions and measurable results, with strong executive communication, stakeholder management, and change leadership skills.
- Sound delivery judgment and experience with engagement scoping, statements of work, portfolio risk, staffing, and budget management.
- Demonstrated ability to learn new technologies and lead teams through changing tools and delivery methods. Practical judgment about where AI adds value and where human review is essential.
- A bachelor’s degree or equivalent practical experience.
- NetSuite implementation or consulting leadership, relevant industry expertise including software and subscription businesses, and experience improving delivery with AI or automation are preferred. Relevant NetSuite, project management, or change management certifications are a plus.
Travel: 10%
Please see above
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $120,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
