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Added 2 mins ago
Senior Product Service Engineer
Caterpillar, Inc.
OH
The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will provide complex technical product support focused on…
Added 2 mins ago
Mechanical Engineer - Heat and CBRN
Hunter Defense Technologies Inc
Geneva, OH
…industrial customers, is looking for a dynamic, hands-on Mechanical Engineer in Geneva, OH. This engineer will develop heater systems and Chemical, Biological, Radiological Nuclear (CBRN)…
Added 3 mins ago
Senior Staff / Senior DevSecOps Engineer (Clearance Required)
Scitec, Inc.
Fairborn, OH
…deployments - Orchestrate automated deployments across development, test, and production environments using Helm and Kustomize - Ability to perform tasks aligned with team and product goals…
Added 3 mins ago
Senior Program Specialist
Honeywell Technologies
Independence, OH
Minimum of 3 years of experience as a Project Manager, Engineer, or Field Technician in the building automation industry.
Added 3 mins ago
Principal Software Engineer - Observability
Snowflake
Menlo Park, CA
…environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to…
Added 3 mins ago
Senior Refrigeration Engineer
YOH SERVICES LLC
Darbydale, OH
Added 4 mins ago
FMS Systems Engineer (Evergreen)
ODYSSEY SYSTEMS CONSULTING GROUP
Dayton, OH
FMS Systems Engineer (Evergreen) Job Locations US-OH-Dayton ID 2026-7799 Category Engineering Type Full Time Biweekly Hours 80 Location : Name Dayton OH Position Summary Evergreen…
Added 4 mins ago
Electrical Commissioning Engineer (Data Center)
Veolia North America
Dayton, OH
Project Engineer – Performs commissioning of electrical systems. Must be a self-motivated & energetic professional. Must have understanding of building electrical systems design &…
Added 4 mins ago
Director - Customer Response Engineering
Trellix
Columbus, OH
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added 4 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Columbus, OH
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 5 mins ago
Senior Engineer
PwC
Cincinnati, OH · Columbus, OH · Cleveland, OH · Toledo, OH
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 5 mins ago
Senior Lead Engineer
PwC
Toledo, OH · Cincinnati, OH · Columbus, OH · Cleveland, OH
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 12 mins ago
Grafana Data Engineer Senior
GD Information Technology, Inc.
United States
The Data Engineer Senior will be responsible for delivering data engineering, data platform, reporting, and analytics capabilities that support operational decision-making and fulfill our…
Added 33 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…for decades to come. We are looking for Principal Software Engineer to join our…
Added 34 mins ago
M
Senior Software Engineer - AI Experiences, Monetization
Microsoft
NY · WA · Redmond, WA · New York · Redmond
- $119,800 to $261,000 USD / year
The team is looking for a Senior Software Engineer to drive technical solutions that advance artificial intelligence capabilities and engineering practices across the software development…
Added 34 mins ago
M
Senior Software Engineer
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · Mountain View · Sunnyvale · New York
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 34 mins ago
M
Principal Software Engineer(s) + Senior Software Engineer(s)
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $234,700 USD / year
We are hiring Principal Software Engineer(s) + Senior Software Engineer(s) across the teams led by David Weston and Pankaj Naik. Depending on the team, you may build large-scale security…
Added 34 mins ago
M
Software Engineer II(s) + Senior Software Engineer(s)
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
We are hiring Software Engineer II(s) + Senior Software Engineer(s) to build the services and experiences behind this next generation of security. Depending on the specific team, you may…
Added 49 mins ago
Hypersonic Wind Tunnel Lead Engineer
Jobgether
Remote, United States
We are seeking an experienced Hypersonic Wind Tunnel Lead Engineer to provide technical leadership and oversight for the development, integration, and operation of advanced aerospace test…
Added 1 hour ago
O
Software Development Engineer I, Tools
Optimum
Bethpage, NY
- $83,538 to $137,241 USD / year
Optimum Technology Operations & Resilience is looking for a Tools Engineer I to help build and improve internal applications, automations, dashboards, and integrations that support our…
Added 1 hour ago
Operating Engineer I
Metropolitan Water Reclamation District of Greater Chicago
IL
Examination: The examination will consist of a written test weighted 100%. The minimum passing score on the written test will be 70% unless determined otherwise by the Director of Human…
Added 1 hour ago
S
Principal Software Engineer - Observability
Snowflake
Menlo Park, CA
- $264,000 to $379,500 USD / year
…environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to…
Added 1 hour ago
Systems Engineer - Level 6 Mission Modeling Simulation
Northrop Grumman
Chandler, AZ
Northrop Grumman is seeking a Systems Engineer, Mission Modeling Simulation – Level 6, located in Chandler, AZ . You will act as a senior technical leader and architect for modeling,…
Added 1 hour ago
Software Systems Quality Engineer onsite Tucson, AZ
RTX Corporation
tucson, AZ
We have an immediate need for an onsite Senior Software Systems Quality Engineer (Compliance) to support Land & Air Defense Systems (LADS).
Added 1 hour ago
Sr Principal High Temperature Materials Engineer
RTX Corporation
tucson, AZ
The Materials and Process Engineering Department, which functions within Hardware Engineering, is looking for a Senior Principal High Temperature Materials Engineer to join our Advanced…

Closed listing

Oracle

Associate Support Engineer

Honolulu, HI, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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