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Added 4 mins ago
Prin. Engineer, Mech Design (Onsite)
RTX
United States
…organization to optimize efficiency and quality. Also develop data and makes layouts, sketches, and notes necessary to present design…
Added 4 mins ago
5th Gen CSE DR/EI Process Focal
RTX
United States
We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant…
Added 6 mins ago
TT
Product Engineer
True Talent Solutions Partners
Palo Alto, CA
- $185,000 to $205,000 USD / year
- Partner with product, data, recommendation systems, and engineering teams to identify friction for creators and players and improve retention.
Added 19 mins ago
HH
Senior Software Engineer, App Enablement
Hinge Health
San Francisco, CA
- $158,000 to $217,000 USD / year
As a Senior Software Engineer on App Enablement, you’ll contribute across mobile release operations and platform engineering, with your focus shifting between them as team priorities…
Added 23 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a Senior Software Engineer to join our team!
Added 23 mins ago
M
Senior Hardware Engineer
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
The SPPO (SCHIE Product and Procurement Optimization) team is seeking a Senior Hardware Engineer, Technical Program Manager to drive complex hardware initiatives. This role requires a…
Added 23 mins ago
M
Software Engineer II - CTJ - Poly
Microsoft
VA · WA · MD · Reston, VA · Redmond, WA · Reston · Redmond · Jessup
- $102,100 to $219,200 USD / year
…from the ground up across the end-to-end system. As a software engineer on our team, you will have the opportunity to work with various Azure technologies to build and maintain massively…
Added 27 mins ago
Test Manager - Output/CCM/Document Management Systems
Jobgether
Remote, United States
A key focus will be comparing outputs from legacy and replacement systems using identical data streams.
Added 29 mins ago
CI
Embedded Controls Verification Engineer
Cintal, Inc.
Chillicothe, IL
- $80,000 to $105,000 USD / year
…its customers by leveraging advanced technologies to reduce product costs, shorten design and development lead times, and accelerate the introduction of high-quality products to the…
Added 29 mins ago
CI
Autonomous Systems Validation Engineer (MineStar Command)
Cintal, Inc.
Tucson, AZ
- $90,000 to $104,000 USD / year
Analyze test data and provide recommendations to improve product quality, reliability, and customer experience.
Added 39 mins ago
Senior Product Manager, Product Systems
Agoda
Chicago, IL
…We were founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world…
Added 39 mins ago
Sr. Mobile iOS Engineer
SpaceXSI
NY · Palo Alto, CA
We're seeking an exceptional iOS engineer to join a small, high-impact team building X for iOS, the app millions of people use every day to see what's happening and join the global town…
Added 40 mins ago
Thin Film Engineer
Keysight Technologies, Inc.
Santa Rosa, CA
Investigating product non-conformances and conducting root cause analyses
Added 43 mins ago
Process Engineer
ManpowerGroup
Lorain, OH
Our client, an advanced manufacturing organization, is seeking a Process Engineer to join their team. As a Process Engineer, you will be part of the Engineering organization supporting…
Added 43 mins ago
Mechanical Engineer - Heat and CBRN
Hunter Defense Technologies Inc
Geneva, OH
…industrial customers, is looking for a dynamic, hands-on Mechanical Engineer in Geneva, OH. This engineer will develop heater systems and Chemical, Biological, Radiological Nuclear (CBRN)…
Added 43 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Associate)
The Boeing Company
El Segundo, CA
…hiring an Associate Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 2) to join us as part of our Electronics Packaging and Mechanical Product Design…
Added 43 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Subject Matter Expert)
The Boeing Company
El Segundo, CA
…Subject Matter Expert Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 4) to join us as part of our Electronics Packaging and Mechanical Product Design…
Added 43 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Associate or Mid-level)
The Boeing Company
El Segundo, CA
…Associate or Mid-Level Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 2 or 3) to join us as part of our Electronics Packaging and Mechanical Product…
Added 44 mins ago
Software Lead Engineer
GE Aerospace
Evendale, OH
The Software Lead Engineer is the technical lead for embedded engine control software. You'll own the design of highly complex modules, critical components, or a whole software product, and…
Added 44 mins ago
Senior Remote Services Engineer
Honeywell Technologies
Independence, OH
As a Senior Remote Services Engineer here at Honeywell, you will play a critical role in delivering expert remote technical support and services to our customers. You will leverage your…
Added 44 mins ago
Engineer - Pump experienced (Aerospace)
PARKER HANNIFIN CORPORATION
Elyria, OH
…engineering requirements, or for components or segments of a complex product or system, to ensure that design objectives are met. Apply engineering principles based on assigned engineering…
Added 44 mins ago
Engineer: Motor Control - experienced (Aerospace)
PARKER HANNIFIN CORPORATION
Elyria, OH
…engineering requirements, or for components or segments of a complex product or system, to ensure that design objectives are met. Applies engineering principles based on assigned…
Added 44 mins ago
Manufacturing Engineering, Other
OPW FUELING COMPONENTS INC
Hamilton, OH
The Manufacturing Engineer performs complex activities for the development, implementation and Continuous Improvement of the manufacturing process, by utilizing sound engineering methods in…
Added 44 mins ago
Senior Mechanical Engineer
S2 HR SOLUTIONS 1D, LLC
Darbydale, OH
…The Opportunity.... We are seeking an experienced Mechanical Engineer to develop and improve mechanical parts and assemblies for airfield lighting products used in demanding airport…
Added 45 mins ago
Software Engineer III
PARKER HANNIFIN CORPORATION
Akron, OH
Position Summary Employer: Meggitt Aircraft Braking Systems Corporation Job Title: Engineer 3- Verification Job Location: 1204 Massillon Road, Akron, OH 44306 SCHEDULE: 40 hours per week,…

Closed listing

Oracle

Associate Support Engineer

Honolulu, HI, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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