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Added 1 min ago
Senior Systems Engineer - FinOps
Marriott
Remote, United States
The engineer designs and implements automation for tagging compliance, budget guardrails, workload efficiency, and anomaly detection to ensure cost-effective, scalable data solutions.…
Added 7 mins ago
Senior Security Engineer
PathAI
Boston, MA
We're looking for a Senior Security Engineer who thinks like a software engineer. You will make secure development the easy path at PathAI by embedding security into how our engineers…
Added 13 mins ago
TT
Senior Software Engineer, Autonomous Systems (C2/Backend/Service)
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Develop real-time data processing for sensor inputs, state estimation, and threat detection.
Added 15 mins ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Site Reliability Engineer based in the United States.
Added 15 mins ago
J
SENIOR NETWORK SECURITY ENGINEER
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Network Security Engineer based in the United States.
Added 15 mins ago
Refueling & Remote Handling I&C Engineer
Jobgether
Remote, United States
The Refueling & Remote Handling I&C Engineer will provide specialized instrumentation and controls engineering support for advanced nuclear reactor servicing operations. This role focuses…
Added 15 mins ago
O
Associate Support Engineer
Oracle
Honolulu, HI
- $21.3 to $45.05 USD / hour
…customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential…
Added 15 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Honolulu, HI
- $79,200 to $209,500 USD / year
…operability. Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and processing; and reviews peers’…
Added 15 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Honolulu, HI
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 15 mins ago
O
Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Honolulu, HI
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 15 mins ago
Senior Telecom Engineer
Maximus
Honolulu, HI
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 15 mins ago
EG
QA Automation Engineer
Eliassen Group
Honolulu, HI
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 23 mins ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
Bachelor’s degree in computer science, Software Engineer, Data Science, Information Systems, or a related technical discipline required
Added 24 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
…help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to…
Added 37 mins ago
AC
Cost Engineer
Aston Carter
Costa Mesa, CA
- $75 to $85 USD / hour
Are you passionate about turning complex operational data into actionable business decisions? We're looking for a Cost Engineer who will play a critical role in defining the long-term…
Added 37 mins ago
Staff Lead Test Engineer (LTE)
Northrop Grumman
MD
Northrop Grumman Aeronautics Systems sector is seeking a highly motivated Flight Test Engineer to primarily support the SCS Flight Test Team based out of Patuxent River, MD. Candidate will…
Added 38 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
…tools, the product development digital thread, the engineering data ecosystem, and AI/agentic enabled…
Added 38 mins ago
DevOps Engineer (Hybrid) - 31013
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 38 mins ago
DevOps Engineer - $20K Sign On Bonus - 31011
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 38 mins ago
DevOps Engineer - $20K Sign On Bonus - 31012
Huntington Ingalls Industries
Fort Meade, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 38 mins ago
DevOps Engineer (Hybrid) - 31007
Huntington Ingalls Industries
Columbia, MD
Seeking a highly motivated and experienced DevOps Engineer to join our fast-paced team. The ideal candidate will have strong working knowledge in Kubernetes and Container Orchestration,…
Added 38 mins ago
Senior Systems Engineer - FinOps
Marriott
Bethesda, MD
The engineer designs and implements automation for tagging compliance, budget guardrails, workload efficiency, and anomaly detection to ensure cost-effective, scalable data solutions.…
Added 38 mins ago
EG
Lead Software Engineer
Eliassen Group
Rockville, MD
- $75 to $83 USD / hour
Working independently, the Lead Software Engineer will own development of software products, improve product quality throughout the software development life cycle, and mentor other…
Added 38 mins ago
Security Engineer
BOOZ, ALLEN & HAMILTON, INC.
Annapolis Junction, MD
…building, and maintaining systems that protect an organization's data, networks, and IT infrastructure from cyber-attacks. In this position, you will focus on proactive defense by creating…
Added 38 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…

Oracle

Associate Support Engineer

Honolulu, HI, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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