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Added 8 mins ago
Manufacturing & Quality Engineer (Journeyman)
Sabre Systems LLC
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Sabre Systems is currently recruiting a Journeyman Manufacturing & Quality Engineer for the Manufacturing and Quality Engineering (M&QE) Division, in NAVAIR’s Systems Acquisition Group. The…
Added 9 mins ago
Civil Engineer - Land Development
GPAC
Savannah, GA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 9 mins ago
Civil Engineer - Land Development
GPAC
Harrisburg, PA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 9 mins ago
Civil Engineer - Land Development
GPAC
York, PA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 10 mins ago
Civil Structural Engineer
GPAC
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…are committed to mentorship, innovation, and delivering high-quality structural…
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Civil Structural Engineer
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Added 12 mins ago
Quality Engineer / Principal Quality Engineer 2/3
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Northrop Grumman Mission Systems (NGMS) is currently seeking a Quality Engineer / Principal Quality Engineer 2/3 to join our team in Elkridge, MD at our Troy Hill facility.
Added 12 mins ago
Manager Information Technology 3
Northrop Grumman
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Reduce design cycle time (speed with quality is the #1 goal).
Added 12 mins ago
Embedded Software Engineer II
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Germantown, MD
…Control Equipment. In this role, the Senior Embedded Software Engineer will work with a cross-functional Engineering team to design and develop new functionalities, as well as maintaining…
Added 12 mins ago
C5ISR Engineer
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Added 12 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
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…and detailed design while collaborating across subsurface, process/mechanical, and power systems…
Added 12 mins ago
Northeast Tunnels Regional Practice Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Gaithersburg, MD
Independently applies knowledge and ensures compliance with Black and Veatch quality program
Added 13 mins ago
Data Engineer
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Hagerstown, MD · Frederick, MD
…to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our…
Added 13 mins ago
Enterprise Systems Engineer – Enterprise Architecture
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Bethesda, MD
Noblis is seeking an experienced Enterprise Systems Engineer to work in dynamic mission-oriented environment within Bethesda, Maryland. A successful candidate will be responsible for…
Added 13 mins ago
O
Associate Support Engineer
Oracle
Annapolis, MD
- $21.3 to $45.05 USD / hour
- Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-
Added 13 mins ago
Intern - Marketing Operations
Acxiom
Annapolis, MD
Participate in team meetings and contribute to discussions regarding campaign performance, process improvements, and best practices.
Added 13 mins ago
Senior Security GRC Engineer, AI & Automation
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Annapolis, MD
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 13 mins ago
Lead Release Train Engineer
Humana
Annapolis, MD
The Lead Release Train Engineer (RTE) serves as the servant leader, facilitator, and coach for a complex Agile Release Train (ART), supporting multiple Scrum teams in delivering business…
Added 13 mins ago
Mainframe Technical Engineer
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…analysts, and engineers to build and optimize solutions, ensuring quality, integrity, and performance. The ideal candidate is adaptable, solution-oriented, and capable of collaborating…
Added 13 mins ago
Software Engineer
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Annapolis, MD
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 13 mins ago
Software Engineer II
Amentum
Annapolis, MD
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 13 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
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Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 13 mins ago
Space Assembly Integration and Test (AI&T) IPT Lead - Staff Engineer Systems
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Baltimore, MD
The Assembly, Integration, and Test IPT (Integrated Product Team) Lead - Staff Engineer will oversee the AI&T process of space-based RADAR payloads which are comprised of an Electronically…
Added 13 mins ago
Engineer / Principal Engineer Manufacturing
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems is seeking a Manufacturing Engineer / Principal Process Engineer for the Advanced Interconnects and Multilayer Solutions (AIMS) manufacturing cell.
Added 13 mins ago
Engineer Supplier Mission Assurance
Northrop Grumman
Baltimore, MD
Northrop Grumman’s Space Sector is seeking a Engineer Supplier Mission Assurance – Level 2 to join our team in Baltimore, MD This position is 100% onsite and cannot accommodate telecommute…

Oracle

Associate Support Engineer

Annapolis, MD, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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