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Added 1 min ago
BR
Associate Advisor
Boutique Recruiting
Northville, MI
- $125,000 USD / year
Collaborate with an operations and client service associate to support onboarding, investment execution, paperwork, and ongoing client service
Added 1 min ago
BR
Associate Advisor
Boutique Recruiting
Northville, MI
- $125,000 USD / year
Collaborate with an operations and client service associate to support onboarding, investment execution, paperwork, and ongoing client service
Added 1 min ago
BR
Financial Advisor
Boutique Recruiting
San Antonio, TX
- $175,000 USD / year
…portfolio of accredited and unaccredited investors, with an average client size of $500,000. The firm funds regular seminars, local events, and client lunches, and a dedicated operations…
Added 1 min ago
BR
Financial Advisor
Boutique Recruiting
San Antonio, TX
- $175,000 USD / year
…portfolio of accredited and unaccredited investors, with an average client size of $500,000. The firm funds regular seminars, local events, and client lunches, and a dedicated operations…
Added 1 min ago
BR
JR Advisor
Boutique Recruiting
Austin, TX
- $80,000 USD / year
Minimum of 2 years of experience as a Client Service Associate or Advisor, with Junior Advisor experience most preferred
Added 3 mins ago
G
Personal Lines Insurance CSA
GPAC
Elizabethtown, IN
- $40,000 to $50,000 USD / year
Job Title: Personal Lines Customer Service Associate (CSA)
Added 3 mins ago
G
Associate Attorney-Civil Litigation
GPAC
Meridian, ID
- $80,000 to $110,000 USD / year
A growing law firm based in Meridian is seeking a motivated Associate Attorney to join its team. This role offers the opportunity to handle a diverse mix of litigation and transactional…
Added 6 mins ago
HP
Inside Sales Associate
High Point Networks LLC
West Fargo, ND · Billings, MT · Pueblo, CO · Sioux Falls, SD
- $55,000 to $65,000 USD / year
The Inside Sales Associate works closely with our sales team and supports a full range of sales needs in a fast-paced work environment, while addressing internal and external customer…
Added 7 mins ago
G
Litigation Practice Support Specialist
GPAC
Independence, MO
- $50,000 to $70,000 USD / year
Collaborate with attorneys to ensure efficient case management and high-quality client service
Added 11 mins ago
G
Business Law Associate/Sr. Associate 4-8 years
GPAC
Saint Louis, MO
- $105,000 to $160,000 USD / year
Collaborative mindset and commitment to client service
Added 12 mins ago
CH
Administrative Assistant
Cayuse Holdings
Beltsville, MD
- $39.97 USD / hour
…communications, and document handling while delivering excellent service to both internal and external…
Added 12 mins ago
Associate Relationship Banker - Greater Baltimore Market - Catonsville, Maryland
JPMorgan Chase
Catonsville, MD
As an Associate Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial…
Added 12 mins ago
BP
Veterinary Assistant
Banfield Pet Hospital
Ellicott City, MD
- $17.3 to $22.11 USD / hour
 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great…
Added 12 mins ago
C
Maintenance Technician
CBRE
Elkridge, MD
- $49,462.4 to $66,788.8 USD / year
…Maintenance Technicians to join our growing team as we work to service one of the world’s largest online…
Added 12 mins ago
CG
PATIENT AMBASSADOR (FULL TIME)
Compass Group, North America
Westminster, MD
- $19 to $24 USD / hour
- Full-time
Requirement : Prior customer service experience, including customer relations and complaint resolution, preferred.
Added 12 mins ago
T
Practice Architect II-Co-Pilot
TEKsystems
Hanover, MD
- $148,200 to $222,400 USD / year
…areas: Consulting, Pre-sales support, Account Interaction, Service Delivery and Practice Delivery…
Added 12 mins ago
S
Service Coordinator - Building Automation Systems
Siemens
Laurel, MD
- $43,316 to $74,256 USD / year
Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site
Added 12 mins ago
S
Executive Chef 3
Sodexo
SILVER SPRING, MD
- $89,250 to $115,500 USD / year
…development, and crafting innovative menus that meet diverse client needs, all while building strong partnerships that elevate the dining…
Added 12 mins ago
Wealth Management Client Associate
Bank of America
Columbia, MD
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 12 mins ago
O
Associate Support Engineer
Oracle
Annapolis, MD
- $21.3 to $45.05 USD / hour
…routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for…
Added 12 mins ago
Oncology Sales Representative - Milwaukee, WI / Northern IL
Merck
Annapolis, MD
Account Management, Account Management, Adaptability, Business Decisions, Business Models, Business Sales, Client Advisory, Competency Management, Customer Communications, Customer…
Added 12 mins ago
Corporate Trust Relationship Manager I
UMB Bank
Annapolis, MD
…closing, handling cash and investment transactions, providing debt service calculations, accurate/timely setup of issues on all systems, preparing accounts for compliance review, reviewing…
Added 12 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Annapolis, MD
Bachelor’s degree in Culinary Arts, or an associate degree in Culinary Arts with seven years of progressive food service management experience. Extensive relevant experience may substitute…
Added 12 mins ago
Platform Engineer - Remote
SitusAMC
Annapolis, MD
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 12 mins ago
EG
Billing Associate
EFI Global
Annapolis, MD
- $22 to $25 USD / hour
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and…

Oracle

Associate Support Engineer

Annapolis, MD, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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