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Added 3 mins ago
Project Manager - Construction & Medical Imaging Installs - Madison, WI - FIELD/TRAVEL
d Siemens Medical Solutions USA, Inc.
Remote, United States
…external stakeholders, i.e. customer, customer’s architect, engineer, contractor, administration, Siemens Sales and Service partners,…
Added 14 mins ago
O
Associate Support Engineer
Oracle
Augusta, ME
- $21.3 to $45.05 USD / hour
Added 14 mins ago
Intern - Marketing Operations
Acxiom
Augusta, ME
Participate in team meetings and contribute to discussions regarding campaign performance, process improvements, and best practices.
Added 14 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Augusta, ME
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 30 mins ago
KC
Wastewater Process Engineer II - Brightwater
King County
Woodinville, WA
- $54.77 to $69.43 USD / hour
The Wastewater Process Engineer II will play a key role on the WTD process team and will participate in a diverse body of work such as overseeing and providing technical support for…
Added 33 mins ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
…that power Muon’s mission. You will provide the structure and process discipline required to scale our development efforts, while enabling teams to make fast, high-quality decisions in a…
Added 33 mins ago
Senior Software Engineer, Ground Station Platform
Muon Space
San Jose, CA
Muon is looking for a Senior Software Engineer to join our team and help scale our core platforms. In this role, you'll design foundational architecture, ship customer-facing features with…
Added 34 mins ago
Test Engineer II - Microwave
BAE Systems
Nashua, NH
Develop process improvements to improve quality, cost and schedule.
Added 38 mins ago
Systems Engineer for Large Public Venues (East Coast)
Hewlett Packard Enterprise
All, NY · All, DE · All, GA · All, PA · Boston, MA · All, NC · All, OH · All, MD · All, FL
The Systems Engineer for Large Public Venues on the East Coast will be mainly responsible for providing technical support and leadership in the creation of deliverable Wi-Fi and wireless…
Added 38 mins ago
Electrical Design Engineer - New Glenn Hardware-in-the-Loop
Blue Origin LLC
Seattle, WA
Added 38 mins ago
Cloud Engineer
UMB Bank
Kansas City, MO
As a Cloud Engineer , you will be heavily participating in defining the organization's cloud platform strategy, designing enterprise cloud solutions, and enabling cloud adoption across the…
Added 49 mins ago
Engineer I-Sr (Pwr Gen)
Entergy
Westwego, LA
This position will be filled as an Engineer I, II, III, or Sr. based up on the experience and qualifications of the selected candidate.
Added 50 mins ago
Principal Electrical Power Engineer, RF Payloads - TeraWave
Blue Origin LLC
Seattle, WA
Added 1 hour ago
CO
Senior Civil Engineer - Public Works
City of Oxnard
Oxnard, CA
- $53.19 to $85.1 USD / hour
The City of Oxnard’s Public Works Department is seeking a Senior Civil Engineer to provide engineering leadership, oversee capital improvement projects, and support the delivery of the…
Added 1 hour ago
Software Engineer III
Robert Half Inc.
Remote, United States
Robert Half is seeking a Software Engineer III who will analyze, design, program, debug, test, implement and modify software enhancements and/or new applications used in local, networked,…
Added 1 hour ago
EC
Supplier Quality Engineer
Eaton Corporation
Davenport, IA
- $71,000 to $105,000 USD / year
Eaton’s AER MSD Mission System Division is currently seeking a Supplier Quality Engineer. This role is in Davenport, IA.
Added 1 hour ago
FEP TPS Engineer - E3
Applied Materials, Inc
Phoenix, AZ
…operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering…
Added 1 hour ago
Applied AI Engineer II
Blue Origin LLC
Seattle, WA
…implementing backend services, and creating tools that leverage AI to process and analyze engineering data. You will work closely with senior engineers to deploy these applications, manage…
Added 1 hour ago
Building Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Manassas, VA · Alexandria, VA · Arlington, VA · Washington, DC
As an Operating/Building Engineer, you'll play a critical role in keeping our facilities running at peak performance during overnight hours. This position centers on operating, maintaining,…
Added 1 hour ago
Flight Simulation Software Engineer (Associate, Experienced, and Senior)
The Boeing Company
Daytona Beach, FL
The Boeing Company is looking for a Flight Simulation Software Engineer ( Associate , Experienced, and Senior) to join the Flight Simulation I Labs team located in Dayton Beach, FL. This…
Added 1 hour ago
Sr Validation Engineer (RF, mmWave & Mixed-Signal) - TeraWave
Blue Origin Personnel, LLC
San Diego, CA · Cupertino, CA
…interfaces. As a Senior RF/mmWave & Mixed-Signal Validation Engineer, you prove that silicon works on the bench. You bring up first samples, characterize RF and mixed signal performance…
Added 1 hour ago
Software Engineer II - TeraWave
Blue Origin Personnel, LLC
Cupertino, CA
We are seeking a Software Engineer to join our PoP development team which is the high-performance, fast-path software that powers the TeraWave Point of Presence (PoP).
Added 2 hours ago
Nuclear Uncertainty & Drift Analysis Subject Matter Expert (SME)
Enercon Services, Inc.
Kennesaw, GA · Chattanooga, TN · Charlotte, NC · Naperville, IL · Chicago, IL · Baton Rouge, LA · Palm Beach Gardens, FL · King of Prussia, PA · Overland Park, KS · Huntsville, AL · Kennewick, WA · Morristown, NJ · Aiken, SC · UNAVAILABLE
Knowledge of process instrumentation including pressure, temperature, flow, level, radiation monitoring, and analytical instrumentation systems
Added 2 hours ago
Principal Software Engineer
DriveTime
Tempe, AZ
…and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your…
Added 2 hours ago
Project Manager
GPAC
Raleigh, NC
…located in the Raleigh market. They are looking for a Civil Engineer, with a passion to deliver excellence**!** This firm works hard to ensure that their projects are planned, designed &…

Oracle

Associate Support Engineer

Augusta, ME, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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