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Added 1 min ago
Resident Engineer, Product Dev - Eng'g
Yazaki International Corporation
Canton, MI
Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.
Added 6 mins ago
A
Senior Modeling and Simulation Engineer
Astrion
Bedford / Hanscom AFB, MA
- $145,000 to $150,000 USD / year
Astrion has an exciting opportunity for a Senior Modeling and Simulation Engineer located at the Hanscom AFB in Bedford, MA. This role is in the C3I and Infrastructure Division (AFLCMC/HNI)…
Added 15 mins ago
Quality Systems Manager
Jobgether
Remote, United States
…internal audits, change management, supplier quality, clinical research quality, complaint handling, and document…
Added 18 mins ago
O
Lead Principal Platform Software Engineer
Oracle
Nashville, TN
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Software Engineer to set long-term technical direction for the Robotics Automation Platform. You will lead architecture and technical delivery across…
Added 19 mins ago
Sr. Software Engineer, Ads Product
SpaceXSI
Palo Alto, CA
5+ years of experience building software through internships, projects, research, open-source work, startups, or full-time roles
Added 20 mins ago
Civil Engineer - Land Development
GPAC
York, PA
…throughout the York area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 20 mins ago
Civil Engineer - Land Development
GPAC
Harrisburg, PA
…the Camp Hill area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 20 mins ago
Civil Engineer - Land Development
GPAC
Savannah, GA
…the Savannah area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 21 mins ago
Civil Engineer - Land Development
GPAC
Dearborn Heights, MI
…the Camp Hill area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 37 mins ago
Senior Security Engineer
PathAI
Boston, MA
…deploying AI algorithms for histopathology in translational research, pathology labs and clinical trials. Rigorous science and careful analysis is critical to the success of everything we…
Added 43 mins ago
TT
Senior Software Engineer, Autonomous Systems (C2/Backend/Service)
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe software for high-stakes environments.
Added 45 mins ago
Senior Software Engineer, AI/ML
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 45 mins ago
J
SENIOR NETWORK SECURITY ENGINEER
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Network Security Engineer based in the United States.
Added 46 mins ago
USPACOM Group Lead
The MITRE Corporation
Honolulu, HI
…and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we…
Added 52 mins ago
Transportation Supervising Engineer (Engineering)
State of Connecticut
Newington, CT
…accepting applications for an exciting Transportation Supervising Engineer (Engineering) opportunity in the Bureau of Engineering and Construction, Division of Facilities and Transit,…
Added 57 mins ago
Staff Software Engineer, Fullstack
QXO
Seattle, WA
As a Staff Software Engineer on the QXO RevX Pricing Technology team, you will lead the design, development, and operation of the systems that cost, price, and quote across QXO’s…
Added 1 hour ago
Manufacturing & Quality Engineer (Journeyman)
Sabre Systems LLC
Patuxent River, MD
Sabre Systems is currently recruiting a Journeyman Manufacturing & Quality Engineer for the Manufacturing and Quality Engineering (M&QE) Division, in NAVAIR’s Systems Acquisition Group. The…
Added 1 hour ago
Civil Engineer - Land Development
GPAC
Savannah, GA
…the Savannah area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 1 hour ago
Civil Engineer - Land Development
GPAC
Harrisburg, PA
…the Camp Hill area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 1 hour ago
Civil Engineer - Land Development
GPAC
York, PA
…throughout the York area. This is an excellent opportunity for an engineer who enjoys problem-solving, values mentorship, and wants to expand their technical and professional…
Added 1 hour ago
Senior AI Engineer, Banking Technology
Citibank, N.A.
United States
Citi’s Banking Technology organization is seeking a highly hands-on Senior AI Engineer to design, build, and deploy cutting‑edge AI solutions for Investment, Corporate, and Commercial…
Added 1 hour ago
Quality Engineer / Principal Quality Engineer 2/3
Northrop Grumman
Elkridge, MD
Northrop Grumman Mission Systems (NGMS) is currently seeking a Quality Engineer / Principal Quality Engineer 2/3 to join our team in Elkridge, MD at our Troy Hill facility.
Added 1 hour ago
Data Engineer
Oshkosh Corporation
Hagerstown, MD · Frederick, MD
Assist or direct feasibility studies and project estimates (manpower, budget development, and timelines, etc.) on proposed research and development projects.
Added 1 hour ago
Avionics Test Engineer I- Onsite
RTX Corporation
annapolis, MD
We are seeking a highly motivated Avionics Test Engineer to join our Systems Engineering team. In this role, you will support the testing and verification of avionics hardware using…
Added 1 hour ago
Principal AI/ML Engineer - TS/SCI w/ Poly
Parsons Corporation
Baltimore, MD
Ready for a challenge that puts you at the center of AI innovation for cyber operations? Are you an experienced AI/ML engineer who thrives in a fast-paced environment, enjoys turning…

Closed listing

Oracle

Associate Support Engineer

Helena, MT, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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