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Added 7 mins ago
Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior)
The Boeing Company
Berkeley, MO
Boeing is seeking a Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior) , to work in the Structures and Mechanical Test (STR) capability as part of the…
Added 15 mins ago
Electrical Engineer, Supply (multiple levels)
Constellation Energy Generation, LLC.
Clinton, IL
This role can be filled at either Engineer 1, 2A, 2B, 3A, or 3B level. Please see minimum qualifications list below for each level************
Added 16 mins ago
Research Engineer, Cybersecurity RL (Reinforcement Learning)
Anthropic
San Francisco, CA · New York City, NY
…AI also comes with risks if not properly safeguarded. As a Research Engineer, you'll help to safely advance the capabilities of our models in incident response, security analysis,…
Added 16 mins ago
Prin. Engineer, Mech Design (Onsite)
RTX
United States
…leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known…
Added 16 mins ago
5th Gen CSE DR/EI Process Focal
RTX
United States
…leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known…
Added 17 mins ago
DC
Licensed Facility Engineer
Douglas County (NE)
Omaha, NE
- $31.87 to $43.58 USD / hour
Incumbent works under the direction of the Chief Engineer or designee, maintaining, repairing, and troubleshooting building systems in accordance with safety and compliance regulations.
Added 19 mins ago
DO
Engineer, WR
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
…Resources’ South Central Region Office has an opening for an Engineer, Water Resources position in the Hydrology, Hydraulics, and Flood Management…
Added 30 mins ago
Staff Customer Engineer, Platform and Devices Enterprise Solutions
Google
San Jose, CA · Mountain View, CA · San Francisco, CA
As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. Your technical role…
Added 30 mins ago
Tribal Water Engineer
Wind River Inter Tribal Council
Fort Washakie, WY
The Wind River Water Resources Control Board seeks an individual to fill the position of the Tribal Water Engineer (TWE). The TWE is responsible for administration and enforcement of the…
Added 35 mins ago
M
Senior Technical Support Engineer
Microsoft
TX · NC · Irving, TX · Charlotte, NC · Irving · Charlotte
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 35 mins ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, you will design and ship core components of the agentic sales platform that field sellers and partner teams rely on daily. You own features end to end, from…
Added 35 mins ago
M
Software Engineer II & Senior Software Engineer - CoreAI Speech Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
We are hiring an experienced Software Engineer II and a Senior Software Engineer to join our team! As a Software Engineer within the Microsoft CoreAI Speech Team, you will help design,…
Added 36 mins ago
M
Senior Security Researcher
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…developing new tools and techniques to scale vulnerability research to meet real-world demands? Do you want to be part of an inclusive & collaborative team that invests in the growth and…
Added 55 mins ago
Emerging Technology Integration Engineer
Trinzic
Beavercreek Township, OH
We are seeking an experienced Emerging Technology Integration Engineer that provides technical and engineering support for Government-led prototyping initiatives involving next-generation…
Added 56 mins ago
Research & Development Electrical Engineer
Trinzic
Beavercreek Township, OH
Added 56 mins ago
Research Engineer 3
Transportation Research Center, Inc.
East Liberty, OH
Added 56 mins ago
Electrical Engineer, Protection
FirstEnergy
Brecksville, OH
Conducting technical research; Compiling and analyzing moderately complex data; Solving practical problems
Added 56 mins ago
LOS Intelligence Analyst
Altamira Technology Corporation
Fairborn, OH
Conduct research using various tools, databases and methodologies to gather information
Added 56 mins ago
Data Engineer
Trinzic
Beavercreek, OH
…KBR/Trinzic data practitioners collaborate with Operations Research Analysts, Software Development Professionals, Data Scientists, and Government Subject Matter…
Added 57 mins ago
Engineer - Pump experienced (Aerospace)
PARKER HANNIFIN CORPORATION
Elyria, OH
…mechanical; electrical, chemical, etc.). Essential Functions: Lead research, design, development, and validation of aerospace pump technologies. Collaborates with engineering,…
Added 57 mins ago
Engineer: Motor Control - experienced (Aerospace)
PARKER HANNIFIN CORPORATION
Elyria, OH
…mechanical; electrical, chemical, etc.). Essential Functions: Lead research, design, development, integration, and verification of high-reliability aerospace motor controller products,…
Added 57 mins ago
Senior Refrigeration Engineer
YOH SERVICES LLC
Darbydale, OH
Added 57 mins ago
Principal Engineer
DCS CORPORATION
Dayton, OH
…Experts (SME) to develop solutions to unique client needs in research and development to improve the performance envelope of software and/or hardware systems and architecture, as well as…
Added 57 mins ago
Senior IS Systems Administrator
Modern Technology Solutions, Inc.
Dayton, OH
…to include routine backup and recovery.Engineer solutions, research, and plans for adoption of new technologies to provide a competitive advantage to the company.Establishes practices,…
Added 57 mins ago
Senior Staff / Senior Algorithm Engineer (Clearance Required)
Scitec, Inc.
Dayton, OH
Responsibilities - Lead the research, development, and maturation of advanced numerical algorithms for image processing and data exploitation, including detection, tracking, estimation,…

Closed listing

Oracle

Associate Support Engineer

Concord, NH, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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