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Added just now
Eng II, Structural Engineer
RTX
United States
Pratt & Whitney is seeking a self-motivated and detail-focused Structures Engineer (P2) to join the Compression Systems Engineering (CSE) Fan Blades and Static Hardware team within…
Added just now
PM
Lead Forward Deployed Engineer
Prologis Management
Denver, CO
- $200,000 to $285,000 USD / year
Added just now
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Delivery Director, Product Engineering
Slalom, LLC
Denver, CO
- $195,000 to $244,000 USD / year
…right thing at the right time - and then build it right. We engineer the context, specifications, and AI-enabled workflows that let mixed teams of engineers, architects, designers, data…
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Electrical Design Engineer - New Glenn Hardware-in-the-Loop
Blue Origin LLC
Seattle, WA
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Performance Engineer - Sustainable Infrastructure Services
Johnson Controls Inc.
United States
As a member of the Sustainability Infrastructure Services (SIS) Team, the site performance engineer will participate in design-build and SIS infrastructure projects as a Facility…
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Cloud Engineer
UMB Bank
Kansas City, MO
As a Cloud Engineer , you will be heavily participating in defining the organization's cloud platform strategy, designing enterprise cloud solutions, and enabling cloud adoption across the…
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Multifamily-Field Engineer - Phoenix
D.R. Horton America's Builder
Scottsdale, AZ
DHI Communities is currently looking for a Multifamily-Field Engineer. The right candidate will assist the Project Manager and Superintendent(s) in managing the subcontractors and suppliers…
Added 1 min ago
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Waste Water Engineer
GPAC
Auburn, ME
- $80,000 to $100,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 1 min ago
Engineer I, Turbine Controls
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
The Engineer I, Turbine Controls role is an entry-level engineering opportunity for individuals starting their career in gas and steam turbine controls systems. This position plays a key…
Added 3 mins ago
Intern, Process Engineering
ASM
United States
As a Process Engineer Intern at ASM, you will gain hands-on experience working with advanced semiconductor processing and analytical equipment while supporting the research, development,…
Added 3 mins ago
Intern, Mechanical Engineering
ASM
United States
We are seeking a motivated Hardware Engineer Intern, Mechanical, to join our engineering team and gain hands-on experience supporting the design, integration, testing, and continuous…
Added 3 mins ago
Intern, Field Service Engineer
ASM
United States
As a Field Service Engineer Intern, you’ll gain hands-on experience supporting advanced semiconductor equipment while learning how engineers help customers keep complex manufacturing…
Added 3 mins ago
Intern, Field Process Engineering
ASM
United States
We are seeking a motivated Field Process Engineer Intern to gain hands-on experience supporting process development, optimization, qualification, and troubleshooting activities for advanced…
Added 3 mins ago
Intern, Electrical Engineering
ASM
United States
We are seeking a motivated Hardware Engineer Intern, Electrical to join our engineering team and gain hands-on experience supporting the design, integration, testing, and continuous…
Added 4 mins ago
EL
Application Engineer
Edge Lighting LLC
Chicago, IL
- $25 to $32 USD / hour
…the boundaries of traditional lighting design. As a leading engineer and manufacturer of technologically advanced lighting solutions, we are renowned for inspiring unique, cutting-edge…
Added 4 mins ago
BC
Metallic Materials Engineer
Brunswick Corporation
Fond du Lac, WI
- $73,600 to $117,900 USD / year
As a Metallic Materials Engineer at Mercury Marine, you will apply knowledge of metallic alloys, processing methods and material performance to support current products and new product…
Added 4 mins ago
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Coatings Engineer
Brunswick Corporation
Fond du Lac, WI
- $62,800 to $100,800 USD / year
As a Coatings Engineer at Mercury Marine, you will be responsible for providing engineering support to a Senior Coatings Engineer to maintain and improve marine paints and coatings for…
Added 4 mins ago
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Data Analyst
Cayuse Holdings
Providence, RI
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 4 mins ago
Mid Level/Senior Application Security & Akamai Onboarding Engineer
Insight Global
Woonsocket, RI
We are looking for a Senior Akamai Engineer to lead the onboarding and security of applications onto the Akamai platform.
Added 4 mins ago
LCMS Field Service Engineer 1
ThermoFisher Scientific
West Greenwich, RI
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role,…
Added 4 mins ago
EG
QA Automation Engineer
Eliassen Group
Providence, RI
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 4 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Providence, RI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 4 mins ago
RFDACS Engineer / Engineering Technician
Research and Development Solutions, Inc
North Kingstown, RI
RDSI is seeking an experienced RF Technician or Engineer to work full-time in North Kingstown, RI and at Navy Base Newport. The selected candidate will provide Technical Design and…
Added 7 mins ago
Senior Systems Engineer
Philips
San Diego, California, United States, CA
As a Systems Engineer, you will provide technical leadership for capital equipment development, translating clinical, customer, business, and regulatory needs into system solutions. You…
Added 9 mins ago
Operations Test Engineer
Apple
Cupertino, CA

Closed listing

Oracle

Associate Support Engineer

Baton Rouge, LA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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