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Added 6 mins ago
O
Associate Support Engineer
Oracle
Concord, NH
- $21.3 to $45.05 USD / hour
- Analyze and investigate configuration-related issues reported by clients or stakeholders.
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Concord, NH
Monitor platform health, usage, consumption, and administrative activity to improve governance, costs, risk management, and user experience.
Added 7 mins ago
Senior Telecom Engineer
Maximus
Concord, NH
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 14 mins ago
Mid Level/Senior Application Security & Akamai Onboarding Engineer
Insight Global
Woonsocket, RI
This is a hands-on engineering role, not primarily a project management or coordination position.
Added 46 mins ago
Nuclear Civil Engineer - Principal
NextEra Energy
Palo, IA
Be part of history as we restart Duane Arnold Energy Center. As an experienced civil engineer, you'll tackle unprecedented technical challenges, developing innovative solutions for plant…
Added 47 mins ago
Data Center Technician III, Hardware, Networking
Google
Council Bluffs, IA
Experience in project management and leadership, and collaborating and partnering with teams.
Added 57 mins ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 1 hour ago
Senior Telecom Engineer
Maximus
Bismarck, ND
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 1 hour ago
L
Cybersecurity Systems Engineer II
Lyntris
San Diego, CA
- $115,000 to $145,000 USD / year
Support engineering change requests (ECRs), configuration management activities, technical reviews, and approval processes to maintain system baseline integrity and ensure compliance with…
Added 1 hour ago
J
Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the…
Added 1 hour ago
A
Senior IT Systems Administrator
AgelessRx
Remote, United States
- $155,000 to $180,000 USD / year
Select, implement, and administer mobile device management (MDM) and endpoint management; define enrollment, configuration, patching, and maintenance standards.
Added 2 hours ago
Principal Systems Engineer - FMS
Aerospace
United States
Are you ready to take your engineering career to the next level? Join our dynamic Flight Management System team at Honeywell Aerospace, where we design, develop, and integrate highly…
Added 2 hours ago
Maintenance Engineer (Engineer 1) - MSS Talent Development Program
Los Alamos National Laboratory
Los Alamos, NM
Interested in facilities management, but don't know how to get there? This position will provide you the fundamental experience, knowledge, and training for a career path towards facilities…
Added 2 hours ago
Mechanical Facility Systems Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
Follow the LANL Conduct of Engineering (CoE) Program in support of facility modifications and facility configuration management
Added 2 hours ago
Automation & Controls Software Engineer
Enchanted Rock Management LLC
Houston, TX
The Automation & Controls Engineer develops, tests, deploys, and maintains control logic and software for ERock’s power generation and microgrid systems. The role focuses on PLC and RTAC…
Added 2 hours ago
Information Systems Engineer Manager 2
Northrop Grumman
Beale AFB
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 2 hours ago
Automation Engineer I/II (MES)
Novo Nordisk
Clayton, NC
Utilize the appropriate cLEAN® tools within the main areas of Systematic Problem Solving, process improvement, & project management
Added 2 hours ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
J&J Family of Companies
Wilson, NC
The Automation Engineer will serve as the subject matter expert (SME) for the integrated aseptic vial and syringe filling lines for Project Eagle in Wilson, North Carolina. This role…
Added 2 hours ago
CP
Sr Engr Spec-Interconnect
Cellco Partnership
Bridgeville, PA · Wallingford, CT · Cincinnati, OH · Lewis Center, OH · Medway, MA · Twinsburg, OH
- $87,000 to $157,000 USD / year
As a Transport Engineer, you will be responsible for providing end-to-end technical design, oversight and project management for transport network projects. These projects focus on the…
Added 2 hours ago
Network Engineer
Project Renewal
New York, NY
Project Renewal’s IT department maintains a comprehensive IT Runbook that outlines standardized processes and procedures, including a formal Change Management layer to ensure IT governance…
Added 2 hours ago
Information Systems Unix Engineering Unix System Engineer 3
B&H Photo
New York, NY
Utilizes project management software and time tracking systems in conjunction with project status feedback reports
Added 3 hours ago
ITS Classroom Central Senior Engineer
Old Dominion University
Norfolk, VA
The individual in this role will oversee project management and design for audio-visual technology projects at the university. They will manage the audio-visual design team and assess new…
Added 3 hours ago
Spring Migration Engineer
NTT DATA Americas, Inc.
Austin
Establish best practices for Spring development, configuration management, security, observability, and performance tuning.
Added 3 hours ago
Senior Design Engineer (Engineer 5)
M.C. Dean, Inc
Tysons, VA
Effectively communicate the status of all work and report roadblocks early and directly to project and divisional management.
Added 3 hours ago
DO
Senior Systems Administrator - Hybrid Telework
Department of State Hospitals
CA
- $8,625 to $11,557 USD / month
…architecture, security, design, development, testing, operation, configuration, and maintenance of systems. System elements include Server, storage, operating system, Active Directory,…

Closed listing

Oracle

Associate Support Engineer

Baton Rouge, LA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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