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Added 1 min ago
IC
NM Wafer Packaging Manufacturing: Advanced Packaging Module Engineer
Intel Corporation
NM
- $76,390 to $146,440 USD / year
Proficiency in data-driven problem solving and root cause analysis using methodologies such as Model-Based Problem Solving (MBPS), DOE, Statistical Process Control (SPC), and Failure Mode…
Added 1 min ago
IC
NM Wafer Packaging Manufacturing Advanced Packaging Engineer
Intel Corporation
NM
- $103,730 to $198,820 USD / year
Design of Experiments (DOE) and data-driven problem solving
Added 4 mins ago
Sr. Staff Systems Integration & Test Engineer Lead – APG 81 / Airborne Radar
Northrop Grumman
Baltimore, MD
…division is seeking a Sr. Staff Systems Integration & Test (SI&T) Engineer Lead – APG‑81 / Airborne Radar in Baltimore, MD to support the Airborne Multifunction Sensors Business…
Added 4 mins ago
Senior Power Systems Electrical Engineer
Honeywell Technologies
Baltimore, MD
Honeywell is seeking a dedicated Senior Advanced Electrical Engineer to serve as the subject matter expert for the University of Maryland (UMD) NextGen Energy Program Public-Private…
Added 4 mins ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 4 mins ago
Civil 3D Design Engineer (Data Centers)
Jacobs
Baltimore, MD
We're looking for a Civil Engineer to join our Advanced Manufacturing group, and you’ll have the chance to work on projects including state of the art industrial and commercial facilities.…
Added 4 mins ago
Endoscopy Clinical Specialist
Medtronic
Baltimore, MD
Added 4 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Baltimore, MD
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 4 mins ago
Senior Design Manager (Data Center)
Jacobs
Baltimore, MD
…infrastructure. We are seeking a Senior Design Manager - AI Data Center White Space Design to provide technical leadership for the planning, design, construction, commissioning, and…
Added 4 mins ago
Senior Lead Engineer
PwC
Baltimore, MD
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 4 mins ago
Senior Engineer
PwC
Baltimore, MD
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 4 mins ago
Junior Developer
SkillStorm
Baltimore, MD
…first day, with a defined path from trainee to client-ready…
Added 4 mins ago
Electro-Optic Infrared Engineer
BOOZ, ALLEN & HAMILTON, INC.
Patuxent, MD
As an electrical engineer, you understand the workings behind complex systems. That knowledge is key when it comes to designing and integrating radar systems. We're looking for an…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Santa Fe, NM
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 6 mins ago
Senior Telecom Engineer
Maximus
Santa Fe, NM
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 6 mins ago
T
Information Security Engineer
TTEC
Santa Fe, NM
- $65,000 to $70,000 USD / year
…award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 6 mins ago
Staff Engineer 1
Applied Research Associates, Inc.
Kirtland AFB, NM
Provide field engineering support for test event preparation, execution, data collection, and post-test documentation.
Added 6 mins ago
Junior Engineer
Applied Research Associates, Inc.
Kirtland AFB, NM
Provide field engineering support for test event preparation, execution, data collection, and post-test documentation.
Added 6 mins ago
Connectivity Engineer - Data Center Design, Engineering, & Construction
Meta
Los Lunas, NM
Meta is seeking a Connectivity Engineer to join the Edge & Network Services (ENS) team. Our data centers are the foundation upon which our services are delivered, and our rapidly scaling…
Added 6 mins ago
Network Engineer, Data Center Field Operations
Meta
Los Lunas, NM
Meta is looking for a Data Center Field Operations Network Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. The role requires subject…
Added 6 mins ago
Senior Design Manager (Data Center)
Jacobs
Clovis, NM
…infrastructure. We are seeking a Senior Design Manager - AI Data Center White Space Design to provide technical leadership for the planning, design, construction, commissioning, and…
Added 6 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Santa Fe, NM
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 6 mins ago
EG
QA Automation Engineer
Eliassen Group
Santa Fe, NM
- $75 to $82 USD / hour
Develop, document, and maintain functional test cases and test artifacts such as test data, data validation, and automated scripts.
Added 6 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Santa Fe, NM
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 6 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…

Closed listing

Oracle

Associate Support Engineer

Des Moines, IA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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