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[US] Electronic Engineer
EdgeCortix
Remote, United States
EdgeCortix seeks to hire a talented and experienced Electronic Engineer to join our US based team and lead the design and development of our board level hardware products, including PCBAs…
Added 4 mins ago
Developer Advocate
Wafer
San Francisco, CA
We're looking for a Developer Advocate: an engineer who can write and a marketer who can build. You'll make Wafer the obvious choice for developers who need fast inference, by showing them…
Added 10 mins ago
Senior Design Manager (Data Center)
Jacobs
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At Jacobs, we are helping clients deliver the next generation of AI, cloud, hyperscale, and high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data…
Added 12 mins ago
Connectivity Engineer - Data Center Design, Engineering, & Construction
Meta
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Meta is seeking a Connectivity Engineer to join the Edge & Network Services (ENS) team. Our data centers are the foundation upon which our services are delivered, and our rapidly scaling…
Added 12 mins ago
Network Engineer, Data Center Field Operations
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Meta is looking for a Data Center Field Operations Network Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. The role requires subject…
Added 12 mins ago
Senior Design Manager (Data Center)
Jacobs
Clovis, NM
At Jacobs, we are helping clients deliver the next generation of AI, cloud, hyperscale, and high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data…
Added 12 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Santa Fe, NM
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 18 mins ago
Data Center Technician III, Hardware, Networking
Google
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…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 20 mins ago
Sr. Threat Detection and Incident Response Engineer
Motorola Solutions, Inc.
IL · UT · TX · MA
…platforms that safeguard mission-critical systems and public safety infrastructure against emerging threats across multi-cloud and enterprise…
Added 36 mins ago
Senior Backend Software Engineer
Flexcompute Inc.
Madison, WI
We are looking for a Senior Backend Software Engineer to join our team in Madison, Wisconsin, and help us design and implement scalable solutions that meet the growing demands of our…
Added 38 mins ago
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Senior Infrastructure Engineer
Eliassen Group
Orlando, FL
- $84 to $86 USD / hour
Our client seeks a Senior Infrastructure Engineer to support and evolve cloud infrastructure powering analytics platforms, optimization engines, and machine learning workloads. The role…
Added 44 mins ago
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AI Operations Engineer
Coast
NY
- $150,000 to $180,000 USD / year
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many millions…
Added 50 mins ago
#24251 - Junior QA Engineer
QualityAI
Santa Clara, CA
We are looking for an experienced Graduate Engineer / Junior QA Engineer to join our growing team!
Added 52 mins ago
Senior SIP Engineer
Telegent, Inc.
Pleasant Grove, UT
Share what you know. Record decisions as ADRs, review code and make voice approachable for every engineer on the team.
Added 52 mins ago
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Senior IT Systems Administrator
AgelessRx
Remote, United States
- $155,000 to $180,000 USD / year
…applications, identity and access systems, and secure technology infrastructure to do their work…
Added 1 hour ago
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Senior Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $280,000 USD / year
Join a small engineering team at an AI data infrastructure company building a platform for automated data production pipelines. You will own complex product and architecture work end to…
Added 1 hour ago
Cloud Efficiency Engineer (AWS/FinOps)
Buildkite
United States
…on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with…
Added 1 hour ago
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Lead Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…design and development for major components of Oracle's Cloud Infrastructure. You should be both a rock-solid lead developer, curious problem solver, a distributed systems generalist and/or…
Added 1 hour ago
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Lead Principal Platform Software Engineer
Oracle
Seattle, WA · Santa Clara, CA
- $113,600 to $306,400 USD / year
Oracle Cloud Infrastructure (OCI) builds and operates large-scale cloud services that power mission-critical workloads for enterprises worldwide. The SPLAT team delivers foundational…
Added 1 hour ago
Tosca Test Automation Lead
QualityAI
Santa Clara, CA
Senior Test Automation Engineer with 10+ years of experience in automation framework design, development, and maintenance. The ideal candidate has strong expertise in Tricentis Tosca,…
Added 1 hour ago
Lead AI Engineer
Guardian Life
Holmdel, NJ
The employee serves as a Lead AI Engineer responsible for architecting, developing, deploying, and supporting enterprise-scale Agentic AI solutions.
Added 1 hour ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Trenton, NJ
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 1 hour ago
WI
(USA) Principal, Software Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 1 hour ago
Senior Software Engineer II
Samsara
Remote, United States
…Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and…
Added 1 hour ago
Co-Packaged Optics Packaging Process Development Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our…

Closed listing

Oracle

Associate Support Engineer

Des Moines, IA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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