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Added 3 mins ago
Global Product Support Engineer III
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…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 8 mins ago
Space Vehicle Systems Engineer - Level 3 or 4 (AHT)
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Added 11 mins ago
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Manufacturing Equipment Engineer
GPAC
Manhattan, KS
- $80,000 to $98,000 USD / year
This is an excellent opportunity for an engineer who enjoys equipment design, hands-on problem-solving, and taking projects from concept through production. You'll collaborate with…
Added 12 mins ago
O
Associate Support Engineer
Oracle
Bismarck, ND
- $21.3 to $45.05 USD / hour
…peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base…
Added 12 mins ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Bismarck, ND
- $79,200 to $209,500 USD / year
System Design & Architecture - System Reliability Design:
Added 12 mins ago
Senior Software Engineer (Institutional, Financing)
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Bismarck, ND
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 12 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Bismarck, ND
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 12 mins ago
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Serco
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Added 16 mins ago
Senior Backend Software Engineer
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We are looking for a Senior Backend Software Engineer to join our team in Madison, Wisconsin, and help us design and implement scalable solutions that meet the growing demands of our…
Added 18 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Tallahassee, FL
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 24 mins ago
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AI Operations Engineer
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- $150,000 to $180,000 USD / year
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Added 26 mins ago
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Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .
Added 37 mins ago
Software Engineer II - TeraWave
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…speeds of up to 6 Tbps anywhere on Earth. This network will service tens of thousands of enterprise, data center, and government users who require reliable connectivity for critical…
Added 43 mins ago
Quality Engineer III
Hoffman Enclosures, Inc.
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…more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment,…
Added 49 mins ago
Cloud Efficiency Engineer (AWS/FinOps)
Buildkite
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…their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with…
Added 57 mins ago
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Lead Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…solver, a distributed systems generalist and/or skilled Linux engineer with Systems triage experience able to dive deep into any part of the stack and low-level systems to design broad…
Added 57 mins ago
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Lead Principal Platform Software Engineer
Oracle
Seattle, WA · Santa Clara, CA
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Platform Software Engineer to lead the architecture and delivery of critical platform systems and initiatives across teams. This is a hands-on technical…
Added 1 hour ago
Aerodynamicist
Ford
Long Beach, CA · Long Beach
Ford's Aerodynamics team is looking for an exceptional, well rounded, Aerodynamics Engineer to grow our capabilities and help us accelerate the world's transition to sustainable energy. You…
Added 1 hour ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Trenton, NJ
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 1 hour ago
WI
(USA) Systems and Infrastructure Engineer III, Information Security
Walmart Inc.
HERNDON, VA
- $90,000 to $216,000 USD / year
The Systems and Infrastructure Engineer III, Information Security, plays a critical role in designing, implementing, and maintaining secure and scalable infrastructure solutions. This…
Added 1 hour ago
WI
(USA) Staff, Systems And Infrastructure Engineer, Information Security
Walmart Inc.
HERNDON, VA
- $110,000 to $264,000 USD / year
The (USA) Staff, Systems and Infrastructure Engineer, Information Security, plays a critical role in designing, implementing, and maintaining secure and scalable IT infrastructure. This…
Added 1 hour ago
WI
(USA) Staff, Systems And Infrastructure Engineer, Information Security
Walmart Inc.
HERNDON, VA
- $110,000 to $264,000 USD / year
…DevOps, automation, APIs, and telemetry, the team enhances reliability, accelerates service delivery, and enforces consistent controls. It also leads efforts in audit readiness, technical…
Added 1 hour ago
WI
(USA) Principal, Software Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 1 hour ago
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R&D Writing System Engineer
HP
Corvallis
- $93,400 to $143,800 USD / year
…HP’s industry leading print businesses. This Specialist-level engineer primarily supports the PageWide Industrial (PWI) business by leading R&D development and integration of ink and…

Oracle

Associate Support Engineer

Bismarck, ND, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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