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Added 4 mins ago
Senior Power Systems Electrical Engineer
Honeywell Technologies
Baltimore, MD
Honeywell is seeking a dedicated Senior Advanced Electrical Engineer to serve as the subject matter expert for the University of Maryland (UMD) NextGen Energy Program Public-Private…
Added 4 mins ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 4 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Baltimore, MD
…advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique…
Added 4 mins ago
Senior Design Manager (Data Center)
Jacobs
Baltimore, MD
Translate GPU, accelerator, HPC, and next-generation IT platform requirements into facility requirements for power, cooling, connectivity, rack configuration, structural loading, service…
Added 7 mins ago
Network Engineer, Data Center Field Operations
Meta
Los Lunas, NM
Meta is looking for a Data Center Field Operations Network Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. The role requires subject…
Added 7 mins ago
Senior Design Manager (Data Center)
Jacobs
Clovis, NM
Translate GPU, accelerator, HPC, and next-generation IT platform requirements into facility requirements for power, cooling, connectivity, rack configuration, structural loading, service…
Added 8 mins ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Columbus, OH
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Electrical Engineer with a passion to deliver excellence! This firm works hard to ensure that their projects…
Added 12 mins ago
Equipment Setup Technician
Ferndale Laboratories Inc
Ferndale, MI
Proper use and knowledge of hand and power tools.
Added 12 mins ago
Staff Software Development Engineer · IT Design & Development
IQVIA INC (US10)
Wayne, PA
The Staff Software Engineer will play a critical role in the onboarding, transformation, integration, and provisioning of large-scale patient-level healthcare datasets into core data assets…
Added 13 mins ago
Nuclear Civil Engineer - Principal
NextEra Energy
Palo, IA
…electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers…
Added 13 mins ago
Data Center Technician III, Hardware, Networking
Google
Council Bluffs, IA
…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 23 mins ago
Launch Systems Integration Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
Northrop Grumman’s Space Systems Sector is seeking a Launch Systems Integration Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either…
Added 23 mins ago
Space Vehicle Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
Northrop Grumman’s Space Systems Sector is seeking a Space Vehicle Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either Level 3…
Added 26 mins ago
AA
Product Manager, Incentives
Augeo Affinity Marketing, Inc.
St Paul, MN
- $125,000 to $152,000 USD / year
Today, THEO Reward capabilities power personalized reward search, discovery, and redemption in client marketplaces, with recommendations from an ML model trained on more than four million…
Added 28 mins ago
G
Chemical Engineer
GPAC
Rapid City, SD
- $90,000 to $125,000 USD / year
A power generation company operating in wholesale energy markets is seeking a Chemical Engineer to lead critical engineering functions that support safe and reliable plant operations.
Added 31 mins ago
Software Engineer, Analytics Platform
Gridmatic Inc
Cupertino, CA
Gridmatic trades power, runs battery storage, buys renewable supply and sells electricity to retail customers. We’re looking for a startup-minded software engineer who’s great with data:…
Added 32 mins ago
MA
Principal Corporate Technology Engineer
Microsoft AI
NY · Mountain View, CA · Redmond, WA
- $142,800 to $304,200 USD / year
We are looking for a Principal Corporate Technology Engineer to engineer the identity, SaaS, access-governance, internal application, integration, and endpoint capabilities that Microsoft…
Added 32 mins ago
Building Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Manassas, VA · Alexandria, VA · Arlington, VA · Washington, DC
As an Operating/Building Engineer, you'll play a critical role in keeping our facilities running at peak performance during overnight hours. This position centers on operating, maintaining,…
Added 37 mins ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
We are seeking a highly motivated and experienced Flight Test Engineer with a focus on developmental testing of a full range of Sub-sonic to Hypersonic systems. You will collaborate closely…
Added 38 mins ago
Launch Systems Integration Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
Northrop Grumman’s Space Systems Sector is seeking a Launch Systems Integration Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either…
Added 41 mins ago
J
Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the…
Added 47 mins ago
Senior SIP Engineer
Telegent, Inc.
Pleasant Grove, UT
Come help us build the mobile network for all agents, and the safe tech it can power .
Added 51 mins ago
Sr Validation Engineer (RF, mmWave & Mixed-Signal) - TeraWave
Blue Origin Personnel, LLC
San Diego, CA · Cupertino, CA
…interfaces. As a Senior RF/mmWave & Mixed-Signal Validation Engineer, you prove that silicon works on the bench. You bring up first samples, characterize RF and mixed signal performance…
Added 51 mins ago
Software Engineer II - TeraWave
Blue Origin Personnel, LLC
Cupertino, CA
We are seeking a Software Engineer to join our PoP development team which is the high-performance, fast-path software that powers the TeraWave Point of Presence (PoP).
Added 56 mins ago
G
Staff Software Engineer, Full Stack
Gridware
San Francisco, CA
- $245,000 to $260,000 USD / year
We’re seeking a Staff Software Engineer who will serve as a technical force multiplier and elevate the entire software engineering organization through architectural excellence, mentorship,…

Closed listing

Oracle

Associate Support Engineer

Bismarck, ND, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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