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Added 1 min ago
Senior Software Engineer II
Samsara
Remote, United States
We are looking for a product-minded senior engineer who can own ambiguous problems end to end, make practical tradeoffs across surfaces, and ship work that holds up in the field. You will…
Added 9 mins ago
Senior AI Engineer, Banking Technology
Citi
JERSEY CITY, NJ · Jersey City, NJ · Jersey City
Citi’s Banking Technology organization is seeking a highly hands-on Senior AI Engineer to design, build, and deploy cutting‑edge AI solutions for Investment, Corporate, and Commercial…
Added 10 mins ago
H
R&D Writing System Engineer
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- $93,400 to $143,800 USD / year
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Added 11 mins ago
Principal Systems Engineer - FMS
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…project. We are on the lookout for a highly experienced Systems Engineer who is passionate about developing and defining software requirements that meet the evolving needs of our…
Added 14 mins ago
R&D Engineer 2/3
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Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or R&D Engineer 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will…
Added 14 mins ago
Materials Science Post-Bachelor's Engineer
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Added 14 mins ago
Intern - Marketing Operations
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…expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real…
Added 14 mins ago
Sr Mechanical Engineer
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Added 14 mins ago
Sr Electrical Engineer
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Leidos Defense Systems is seeking a highly motivated Sr Electrical Engineer who loves collaboration and being a part of something big, to join our team. This role drives the implementation…
Added 14 mins ago
Sr Surety Engineer
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Leidos Defense Systems is seeking a highly motivated Sr Surety Engineer who loves collaboration and being a part of something big, to join our team. This role drives the implementation of…
Added 14 mins ago
Senior/Principal Software Solutions Architect - Data Integration Framework, Hybrid
Sandia National Laboratories
Albuquerque, NM
Participate in cross-team collaboration meetings with technical staff, stakeholders, and partner organizations across the NSE complex.
Added 14 mins ago
O
Associate Support Engineer
Oracle
Santa Fe, NM
- $21.3 to $45.05 USD / hour
Technical Proficiency and Support Enhancement-Technical Support Collaboration:
Added 14 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Santa Fe, NM
- $79,200 to $209,500 USD / year
Added 14 mins ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Santa Fe, NM
We are seeking a Distinguished Engineer who has built AI and security systems that operate in the real world and stop real adversaries.
Added 15 mins ago
Technical Account Manager
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Added 15 mins ago
Mainframe Technical Engineer
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3 years of technical problem solving, solution implementation, team/project collaboration experience
Added 15 mins ago
EG
Quality Assurance Engineer - PHP
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Santa Fe, NM
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 16 mins ago
Quality Engineer 3
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As a Quality Engineer at Lam, you will make an impact by ensuring manufacturing processes and products meet established quality standards. You will design, implement, and maintain quality…
Added 16 mins ago
Field Process Engineer 3
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At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support,…
Added 16 mins ago
Field Service Engineer 2
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As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of…
Added 16 mins ago
Product Engineer 5
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As a Supplier Engineer at Lam, you will be a recognized Surface Treatments technical expert and lead contributor. You will use broad expertise and independent judgment to solve significant,…
Added 16 mins ago
Field Service Engineer 5
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Added 16 mins ago
Co-Packaged Optics Packaging Process Development Engineer
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…driving the assembly process technology development in close collaboration with foundries and OSATs to ensure design for manufacturing, reliability, and cost. Responsibilities will include…
Added 22 mins ago
Sentinel - Principal / Sr Principal Systems Engineer - 19282
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Roy
Northrop Grumman Defense Systems is seeking a Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s…
Added 22 mins ago
Resource Control Team Software Engineer (Level 1 or 2) - AHT
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Northrop Grumman’s Space Sector is seeking a Software Engineer (Level 1 or 2) to join our team of highly qualified, diverse professionals within the Western Region Software Engineering…

Oracle

Associate Support Engineer

Santa Fe, NM, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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