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Added 1 min ago
Automation Engineer (Top Secret Clearance Required)
Akima, LLC
North Charleston, SC
As Automation Engineer, you will provide senior-level technical leadership for the design, integration, sustainment, and optimization of networked systems supporting NIWC RDT&E mission…
Added 2 mins ago
Principal Engineer Quality (CMM)
Northrop Grumman
Rolling Meadows
Northrop Grumman Mission Systems is seeking a talented Principal Engineer Quality (CMM) located in Rolling Meadows, IL.
Added 2 mins ago
Sr. Principal DevOps Engineer (AHT) - Position qualifies for sign-on bonus starting at $7k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Sr Principal Cloud Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 2 mins ago
DevOps Engineer or Principal DevOps Engineer - Position qualifies for sign-on bonus starting at $5k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced DevOps Engineer or Principal DevOps Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento,…
Added 2 mins ago
Senior Software Engineer
Northrop Grumman
Newport News
The Senior Software Engineer leads the design, development, integration, and optimization of data-driven software capabilities supporting the modernization of the Global Command and Control…
Added 2 mins ago
Information Systems Engineer Manager 2
Northrop Grumman
Beale AFB
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 2 mins ago
Staff DevOps Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff DevOps Engineer to augment our team. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 2 mins ago
Staff Cloud Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Northrop Grumman’s Space Systems Sector is looking for an experienced Staff Cloud Engineer. This position can be based in Aurora, CO, Morrisville, NC or Sacramento, CA.
Added 2 mins ago
Sentinel - Principal / Sr Principal Systems Engineer - 19282
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s…
Added 2 mins ago
Associate Manufacturing Engineer
Northrop Grumman
Palmdale
Northrop Grumman Aeronautics Systems (NGAS) has an opening for an Advanced Automation Manufacturing Engineer Level 1 to join our team of qualified, diverse individuals. This position will…
Added 2 mins ago
Manufacturing Engineer
Northrop Grumman
Palmdale
Northrop Grumman Aeronautics Systems (NGAS) has an opening for an Advanced Automation Manufacturing Engineer Level 2 to join our team of qualified, diverse individuals. This position will…
Added 2 mins ago
Resource Control Team Software Engineer (Level 1 or 2) - AHT
Northrop Grumman
Manhattan Beach
Northrop Grumman’s Space Sector is seeking a Software Engineer (Level 1 or 2) to join our team of highly qualified, diverse professionals within the Western Region Software Engineering…
Added 2 mins ago
Principal/Sr. Principal Structural Analysis Engineer (Active TS or SCI)
Northrop Grumman
Redondo Beach
The Principal/Sr. Principal Structural Analysis Engineer will analyze, research, and develop structural‑engineering specifications for metallic, non‑metallic, and composite materials used…
Added 2 mins ago
Sr Principal Systems Engineer - Wing Test Capability Lead - 20177
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s…
Added 2 mins ago
HF
Senior Applications Engineer
HawaiiUSA Federal Credit Union
Honolulu, HI
- $68,307 to $102,460 USD / year
The Senior Applications Engineer applies advanced technical knowledge daily to design and develop robust software solutions that meet stringent regulatory and banking standards.…
Added 3 mins ago
Design Quality Assurance Engineer III - Endoscopy
Boston Scientific
Marlboro
The Design Quality Assurance Engineer III is responsible for leading complex design-related nonconformance (NCEP) and CAPA activities across the product lifecycle. This individual will work…
Added 4 mins ago
Software Engineer 3/Sr/Principal
Berkshire Hathaway Energy
Des Moines, IA
The software engineer provides advanced technical expertise and guidance in the architecture, design, programming, testing, documentation and implementation of complex computer applications…
Added 4 mins ago
Senior AWS Cloud Engineer
Serco
Des Moines, IA
Ability to understand networking, security, and system design principles
Added 4 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Des Moines, IA
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 4 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Des Moines, IA
We are seeking an AI Automation SME to lead the design and delivery of AI-enabled automation solutions for manufacturing and MES processes. The role will translate business requirements…
Added 4 mins ago
Mainframe Technical Engineer
Highmark Health
Des Moines, IA
This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our Mainframe technical solutions, ensuring their efficient and…
Added 4 mins ago
Software Engineer II
Amentum
Des Moines, IA
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 4 mins ago
Software Engineer
Teradata
Des Moines, IA
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 4 mins ago
Senior Network Engineer
Cognizant
Des Moines, IA
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 4 mins ago
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Quality Assurance Engineer - PHP
Eliassen Group
Des Moines, IA
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…

Closed listing

Oracle

Associate Support Engineer

Raleigh, NC, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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