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Added 5 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Des Moines, IA
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 5 mins ago
Software Engineer
Teradata
Des Moines, IA
This position is for a Software Engineer in the POD Services team. The POD Services Team is working towards the goal of providing Infrastructure as a service for On-prem env.
Added 7 mins ago
IT Network Engineer Sr.
Ann & Robert H. Lurie Children's Hospital of Chicago
Streeterville, IL
The IT Network Engineer, Senior is primarily responsible for the design, implementation and support of enterprise network infrastructure utilized by Lurie Children’s Hospital. This includes…
Added 9 mins ago
TT
Software Engineer, C++ Systems
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $325,000 USD / year
…machine learning workloads. You will improve low-level C++ infrastructure that helps scale GPU utilization and…
Added 10 mins ago
Sr. Software Engineer, Kernels/CUDA (C++)
SpaceXSI
Palo Alto, CA
We are building one of the world’s largest AI supercomputers from the ground up. As part of the Compute Infrastructure team, you will own both the raw GPU supercomputer and the platform…
Added 11 mins ago
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Robotics Software Engineer, Teleoperation
Mecka
New York, NY
- $200,000 to $240,000 USD / year
Mecka AI is building the data infrastructure layer for robotics and embodied AI.
Added 11 mins ago
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Teleop Platform Engineer, Real-Time Systems & UI
Mecka
New York, NY
- $200,000 to $240,000 USD / year
Mecka AI is building the data infrastructure layer for robotics and embodied AI.
Added 12 mins ago
IT Controls Engineer
Corning Incorporated
Newton, NC
…processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning…
Added 12 mins ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
J&J Family of Companies
Wilson, NC
The Automation Engineer will serve as the subject matter expert (SME) for the integrated aseptic vial and syringe filling lines for Project Eagle in Wilson, North Carolina. This role…
Added 12 mins ago
Technical Support Engineer - Second Shift
NetApp
Morrisville, NC
…support of that mission, we are seeking a Technical Support Engineer with Cloud Hyperscaler experience. We are looking for eager individuals who love debugging and solving technical…
Added 13 mins ago
Field Applications Engineer
Broadcom
Raleigh, NC
Core Switching Group (CSG) Software Field Applications Engineer (FAE) will be supporting industry leading XGS-Tomahawk series of products in AI clusters for scale up, scale out, scale…
Added 13 mins ago
GRC Platform Engineer
Insight Global
Charlotte, NC
Insight Global is seeking a Senior Cloud Governance Engineer for a leading technology-focused client. This individual will serve as the bridge between cloud engineering, security, audit,…
Added 17 mins ago
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Windows Engineer
TEKsystems
Sulphur, LA
- $45 to $50 USD / hour
Collaborate with security and infrastructure teams to validate fixes.
Added 18 mins ago
Information Security Engineer – Global Security Infrastructure
Micron Technology
Boise
JR116695 Information Security Engineer – Global Security Infrastructure
Added 18 mins ago
Staff Structural Engineer
Micron Technology
Boise
…design, construction, and operations to safely deliver the infrastructure needed to support Micron’s continued…
Added 18 mins ago
Senior Engineer, Chemical Systems
Micron Technology
Boise
…exceptionally talented group that builds and delivers critical infrastructure for large-scale semiconductor manufacturing projects. We collaborate with top-tier design firms, builders,…
Added 18 mins ago
Senior Engineer, Bulk Gas
Micron Technology
Boise
Professional Engineer (PE) registration and familiarity with large-scale gas infrastructure for semiconductor fabs, manufacturing facilities, or other high-purity environments.
Added 18 mins ago
Senior Engineer, Bulk Gas
Micron Technology
Boise
Professional Engineer (PE) registration and familiarity with large-scale gas infrastructure for semiconductor fabs, advanced manufacturing facilities, or other high-purity environments
Added 18 mins ago
Senior Engineer, Specialty Gas Systems
Micron Technology
Boise
JR115583 Senior Engineer, Specialty Gas Systems
Added 27 mins ago
Lead Senior Cloud Platform Engineer
Stanley Martin Homes, LLC
Reston, VA
A day in the life of a Lead Senior Cloud Platform Engineer begins with partnering with application, data, AI, and infrastructure teams to ensure cloud platforms are enabling the secure,…
Added 30 mins ago
AI Solutions Engineer
Stratolaunch
Mojave, CA
The AI Solutions Engineer contributes to the development, integration, and operation of AI capabilities across Stratolaunch. The Enterprise Software Team integrates a mix of COTS and custom…
Added 30 mins ago
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Staff Software Engineer, Applied AI
GridUnity
Remote, United States
- $250,000 to $265,000 USD / year
GridUnity is seeking a Staff Software Engineer to join our Platform team, reporting to the Director of Engineering, Applied AI. You will turn our customer workflow vision into reliable…
Added 36 mins ago
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Principal Data Engineering - Remote
UnitedHealth Group
Minnetonka, MN
- $112,700 to $193,200 USD / year
The Principal Data Engineer is a senior individual contributor responsible for designing, building, and scaling enterprise data platforms and data pipelines. This role combines cloud-based…
Added 36 mins ago
UG
Senior Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer on the OCPN Cloud Platform Team, you will drive the architecture, technical design, development, delivery, and operationalization of cloud-native, resilient,…
Added 37 mins ago
Tech Consultant - Infrastructure Patch & Unix Engineer
NTT DATA Americas, Inc.
Jacksonville
We are currently seeking a Tech Consultant - Infrastructure Patch & Unix Engineer to join our team in Jacksonville, Florida (US-FL), United States (US).

Closed listing

Oracle

Associate Support Engineer

Raleigh, NC, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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