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Added 4 mins ago
Applications Support Sr Analyst
Citibank, N.A.
United States
The Observability Engineer will support the organization's observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry…
Added 7 mins ago
Applications Support Sr Analyst
Citi
IRVING, TX · Irving, TX · Irving
The Observability Engineer will support the organization's observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry…
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Added 10 mins ago
AC-DC Power Design Engineer
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Added 10 mins ago
Systems Engineer
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Fort Lee, VA
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Added 10 mins ago
AWS Engineer
Koniag Government Services
Vienna, VA
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Added 10 mins ago
VTC Engineer
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Koniag Information Technology Systems (KITS), a Koniag Government Services company, is seeking a VTC Engineer with a secret clearance to support our Army customer in Alabama. This position…
Added 10 mins ago
API Integration Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking an API Integration Engineer with a Secret security clearance to support TGS in supporting our government…
Added 10 mins ago
QA Automation Performance Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a QA Automation Performance Engineer with a Secret security clearance to support TGS in supporting our…
Added 10 mins ago
Java/.net Modernization Engineer
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Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Java/.net Modernization Engineer with a Secret security clearance to support TGS in supporting our…
Added 10 mins ago
QA Test Engineer
Koniag Government Services
Washington, DC
Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a QA Test Engineer with a Secret security clearance to support TGS in supporting our government customer in…
Added 10 mins ago
Generative AI Software Engineer
Koniag Government Services
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Added 10 mins ago
Identity Federation & PKI Engineer (Hybrid)
Koniag Government Services
Washington, DC
The Identity Federation & PKI Engineer serves as a core technical expert responsible for supporting designs from the ICAM Lead, Entra and Okta developers implementing, securing, and…
Added 10 mins ago
Jr./Mid-Level Software Engineer
Koniag Government Services
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Added 10 mins ago
Senior DevOps Engineer
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company, is seeking a Senior DevOps Engineer to support Kadiak and our government customer in Vienna, VA. This position requires an active…
Added 10 mins ago
DevOps Engineer
Koniag Government Services
Vienna, VA
Design, implement, and maintain scalable and reliable cloud solutions while driving continuous integration and delivery processes
Added 10 mins ago
Software Developer
Koniag Government Services
Huntsville, AL
KGS is currently seeking an accomplished Senior Full Stack Software Engineer/Developer to spearhead the engineering, enhancement, and architectural modernization of core Line of Business…
Added 10 mins ago
SharePoint Developer
Koniag Government Services
Washington, DC
Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking a Principal Cloud Security Engineer with a Secret security clearance to support KTS and our government…
Added 10 mins ago
Principal Cloud Security Engineer
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Washington, DC
The Principal Cloud Security Engineer will serve as the lead technical authority and SME for cloud security architecture, governance, and advanced threat defense across multi-cloud…
Added 10 mins ago
Network Engineer T4
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Washington, DC
The Network Engineer T4 provides advanced network engineering support within CLIENT's enterprise IT environment. Working under the direction of the Network Engineer T4 (Lead) and Senior…
Added 10 mins ago
Network Engineer T4 (Lead)
Koniag Government Services
Washington, DC
The Network Engineer T4 (Lead) is a key personnel position responsible for providing the highest level of network engineering expertise in support of the CLIENT's enterprise IT environment.…
Added 10 mins ago
Senior Network Engineer T4
Koniag Government Services
Washington, DC
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT's enterprise IT environment. Working under the direction of the Network Engineer T4 (Lead), this…
Added 10 mins ago
Junior Software Engineer
Koniag Government Services
Washington, DC
Koniag IT Solutions, a Koniag Government Services company, is seeking a Junior Software Engineer with a TS/SSBI SCI eligibility a to support KITS and our government customer in Washington,…
Added 10 mins ago
Systems Engineer AV/VTC Installer
Koniag Government Services
Arlington, VA
2–4 years of experience in AV/VTC systems installation, integration, or a related field. (e.g., equipment inventory, component installation, cable runs, wiring, and room preparation).
Added 10 mins ago
AI Security Engineer - Mid
Koniag Government Services
Washington, DC
The AI Security Engineer (Mid) will serve as a key technical contributor within the program's AI security engineering function, working under the direction of the AI Security Engineer Lead…

Oracle

Associate Support Engineer

Harrisburg, PA, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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