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Added 1 min ago
DO
Senior Systems Administrator - Hybrid Telework
Department of State Hospitals
CA
- $8,625 to $11,557 USD / month
…architecture, security, design, development, testing, operation, configuration, and maintenance of systems. System elements include Server, storage, operating system, Active Directory,…
Added 6 mins ago
Systems Engineer
Koniag Government Services
Fort Lee, VA
Koniag Management Services, a Koniag Government Services company, is seeking a Systems Engineer to support KMS and our government customer at Fort Lee, VA. This position requires the…
Added 6 mins ago
Cloud Engineer Architect
Koniag Government Services
Washington, DC
Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking a Cloud Engineer Architect with a Secret security clearance to support KTS and our government customer in…
Added 6 mins ago
Jr./Mid-Level Software Engineer
Koniag Government Services
Annapolis, MD
Experience with version control systems (Git, TFS) and familiarity with Configuration Management best practices such as branching, merging, and release workflows.
Added 6 mins ago
Lead Desktop / Client Server Engineer (TS/SCI)
Koniag Government Services
Arlington, VA
Koniag Data Solutions, a Koniag Government Services company, is seeking an experienced Lead Desktop / Client Server Engineer to join our team in Rosslyn, VA. The ideal candidate is a…
Added 6 mins ago
VTC Engineer & Support Services
Koniag Government Services
Washington, DC
Project management experience overseeing AV installations
Added 6 mins ago
AI Security Engineer - Mid
Koniag Government Services
Washington, DC
Koniag Operations Services, LLC (KOS), a Koniag Government Services company, is seeking an experienced AI Security Engineer (Mid) to support a comprehensive enterprise cybersecurity…
Added 6 mins ago
Jr Palo Alto Integration Tech
Koniag Government Services
Washington, DC
Assist in the execution of approved firewall rule changes, security profile updates, and routine configuration modifications under direct senior engineer supervision, following defined…
Added 6 mins ago
Senior Application Operations Engineer
Koniag Government Services
Washington, DC
Support design and implementation of non-production environment management frameworks, including environment refresh, data masking, and configuration alignment
Added 6 mins ago
Application Operations Analyst
Koniag Government Services
Washington, DC
Support daily administration of CLIENT's SaaS platform portfolio, including user management, access provisioning and deprovisioning, basic configuration tasks, and license tracking
Added 6 mins ago
Systems Engineer
Koniag Government Services
Washington, DC
The Systems Engineer at Koniag Government Services plays a vital role in ensuring the efficient and effective operation of complex network systems and infrastructures. With extensive…
Added 6 mins ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Familiarity with federal automated configuration management and compliance validation frameworks.
Added 7 mins ago
Architect/DevOps Engineer (REMOTE)
Koniag Government Services
Denver, CO
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking an Architect/DevOps Engineer to support KTS and our government customer. The position is remote. This…
Added 7 mins ago
Cloud Engineer (REMOTE)
Koniag Government Services
Washington, DC
Koniag Government Services is seeking a highly skilled AWS Engineer to support the Global Public Affairs Office of the US Department of State. The duties of this project team include the…
Added 13 mins ago
Electrical Engineer - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
As an electrical engineer, you will serve as part of our design team with the ability to work on a full range of projects in engineering, procurement, and construction management related to…
Added 14 mins ago
EC
Senior Electronics Engineer
Eaton Corporation
Moon Township, PA
- $86,000 to $126,000 USD / year
Eaton’s ES AMER PCS division is currently seeking a Senior Electronics Engineer. This hybrid position that is based out of our Moon Township, PA Eaton location and offers benefits from day…
Added 15 mins ago
O
Associate Support Engineer
Oracle
Harrisburg, PA
- $21.3 to $45.05 USD / hour
- Analyze and investigate configuration-related issues reported by clients or stakeholders.
Added 16 mins ago
Platform Engineer - Remote
SitusAMC
Harrisburg, PA
Monitor platform health, usage, consumption, and administrative activity to improve governance, costs, risk management, and user experience.
Added 16 mins ago
Senior Electrical Engineer
Worley
Monrovia, CA · Long Beach, CA · Monrovia · Long Beach
Collaborate with project management, client, other disciplines to meet project objectives.
Added 21 mins ago
Staff Electrical Engineer - Protection Applications (Kansas City)
Burns & McDonnell
Kansas City, MO
…the electric grid. Opportunities to advance into leadership/management roles are…
Added 26 mins ago
Power Systems Engineer I (345A)
JPL/NASA
Pasadena, CA
We are seeking a curious, motivated Power Systems Engineer I to support the implementation of end-to-end power subsystem solutions, including supporting the delivery of power hardware and…
Added 26 mins ago
Power Systems Engineer II
JPL/NASA
Pasadena, CA
We are seeking a curious, motivated Power Systems Engineer II to support the implementation of end-to-end power subsystem solutions, including supporting the delivery of power hardware and…
Added 32 mins ago
Cloud Security Senior Consultant - M365
Deloitte
Kansas City, MO
+ Design and develop cloud-specific security policies, standards and procedures e.g., O365 tenant management and configuration, identify management and access control, auditing and…
Added 40 mins ago
Principal Engineer
Cushman & Wakefield
Creve Coeur, MO
…billion across its core services of property, facilities and project management, leasing, capital markets, and valuation and other services. It also receives numerous industry and business…
Added 42 mins ago
Knowledge Engineer / Semantic Expert for AI
Accenture LLP Company
NY
As a Knowledge Engineer, you formulate real-world problems into practical, efficient, and scalable AI and Knowledge Graph problems.

Oracle

Associate Support Engineer

Harrisburg, PA, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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