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Added 1 min ago
Quality Engineer
Viant Medical
Brimfield, MA
…design specifications. Responsible for the writing, approval and implementation of Incoming, In-Process and Final Inspection…
Added 1 min ago
Engineering - Senior Process Engineer
Viant Medical
Westfield, PA
Responsible for developing manufacturing processes for plastic injection molded components. The Senior Process Engineer will develop processes by establishing injection molded cycles of new…
Added 1 min ago
Quality Engineer
Viant Medical
Brimfield, MA
…design specifications. Responsible for the writing, approval and implementation of Incoming, In-Process and Final Inspection…
Added 1 min ago
Mfg Engrs - Senior NPI Engineer
Viant Medical
Fremont, CA
The Senior NPI Engineer is responsible for leading the transition of new medical devices from product development into manufacturing while ensuring product quality, regulatory compliance,…
Added 1 min ago
Sr. Quality Engineer (2nd Shift)
Cirtec Medical Corporation
Lowell, MA
The Senior Quality Engineer (2nd shift) provides hands-on quality engineering support for the manufacturing of medical device components, with primary responsibility for supporting 2nd…
Added 2 mins ago
Electrical Engineer 3
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work on-site with our client. This Electrical Engineer 3 will perform electrical system analysis, design, and technical reviews for…
Added 2 mins ago
Forward Deployed Engineer, Applied AI
Snowflake Inc.
Bellevue, WA
…innovative companies unlock the power of AI. As an Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on builder and a key technical partner to our most…
Added 2 mins ago
Senior Forward Deployed Engineer, Applied AI
Snowflake Inc.
Bellevue, WA
…companies unlock the power of AI. As a Senior Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic…
Added 2 mins ago
Mechanical Design Engineer
Zap Energy
Everett, WA
Zap Energy is seeking a Mechanical Design Engineer to support the Zap Modular Reactor (ZMR) program. In this role, you will be part of an integrated project team to deliver a liquid metal…
Added 3 mins ago
Principal CSV Engineer - Automation Engineering
Eli Lilly and Company
United States
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will serve as a technical subject matter expert, providing automation support…
Added 3 mins ago
Senior Project Engineer
Jubilant HollisterStier
Spokane, WA
The Senior Project Engineer provides expertise primarily in the areas of pharmaceutical facility engineering. This position will manage large scale projects and multi-disciplinary teams.…
Added 3 mins ago
Senior or Principal Transmission Planning Engineer
Enercon services Inc
Kennewick, WA
Due to continued growth, our Power Delivery group is seeking a Senior or Principal Transmission Planning Engineer to join the team. This role is the perfect blend of technical depth and…
Added 3 mins ago
Aerospace Systems Engineer III (Structures & Mechanisms) - Lunar Permanence
Blue Origin LLC
Seattle, WA
…methods as well as computer/software systems to design and engineer overall systems infrastructure including engineering, implementation and integration, and technical services and support.…
Added 3 mins ago
Manufacturing Engineer (Safety Focused)
Parker Hannifin Corporation
Kent, WA
Under direct supervision, the Mechanical/Manufacturing Engineer supports safe, efficient production of new and existing Parker products within a single facility by assisting with the…
Added 3 mins ago
Manufacturing Engineer (Safety Focused)
Parker Hannifin Corporation
Kent, WA
Under direct supervision, the Mechanical/Manufacturing Engineer supports safe, efficient production of new and existing Parker products within a single facility by assisting with the…
Added 3 mins ago
Sr. Software Development Engineer, Full Stack
PitchBook Data
Seattle, WA
As a Senior Software Development Engineer on the Data Platform team, you will design and build the backend systems that ingest, correlate, enrich, and serve billions of records across…
Added 3 mins ago
A
Customer Service CCaaS & AI Technology Lead
Accenture
Saint Louis, MO
- $73,800 to $220,400 USD / year
…clients, acting as the primary point of contact throughout the implementation process. Ensure client satisfaction by addressing concerns, providing regular updates, and delivering solutions…
Added 3 mins ago
Sr. Java Full Stack Engineer
PitchBook Data
Seattle, WA
As a Senior Software Development Engineer on the Data Platform team, you will design and build the backend systems that ingest, correlate, enrich, and serve billions of records across…
Added 3 mins ago
Information and Cyber Security Engineer
Sound Credit Union
Tacoma, WA
Sound Credit Union is currently seeking an Information & Cyber Security Engineer to join our team! If you have a passion for securing IT systems and infrastructure while working…
Added 3 mins ago
Supplier Quality Engineer
Dogwood Industries LLC
Everett, WA
Dogwood Industries is seeking an experienced Supplier Quality Engineer (SQE) to support and enhance the quality, reliability, and performance of externally supplied products, materials, and…
Added 5 mins ago
AD
Baseline Security Engineer
Agile Defense
Remote, United States
- $135,000 to $150,000 USD / year
The Baseline Security Engineer will support the implementation and maintenance of cybersecurity controls, conduct security and compliance assessments, identify and mitigate risks, and…
Added 5 mins ago
SM
Senior AI Tools Testing Engineer
Select Minds LLC
Dallas, TX
- $120,000 to $140,000 USD / year
Job Title: Senior / Lead AI Tools & Testing Engineer (Agentic AI & LLM Evaluation)
Added 6 mins ago
Quality Assurance Engineer 4 (WA)
Edgewater Technical Associates LLC
Richland, WA
Edgewater Technical Associates is seeking qualified candidates for a Quality Assurance Engineer 4 opportunity in Richland, WA to support the Los Alamos National Laboratory.
Added 6 mins ago
CC
Student Project Engineer
Calista Corporation
Tacoma, WA
- $22 to $27 USD / hour
As the Student Project Engineer, you will work in the field and/or field offices at our project sites, along with working with the teams at our main office located in Tacoma, WA, and will…
Added 7 mins ago
Senior Process Engineer
Kent
Houston, TX
Kent is looking for a Senior Process Engineer to be based in our Houston, TX office and support regional project sites.

Closed listing

Oracle

Associate Support Engineer

Trenton, NJ, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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