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Added 1 min ago
JH
Principal Process Engineer
Jubilant HollisterStier
Spokane, WA
- $130,275 to $208,400 USD / year
The Principal Process Engineer serves as a site-wide expert in pharmaceutical process engineering and technical transfer. This role leads multiple complex tech transfers concurrently,…
Added 1 min ago
Payer Dev, Git & ML-Ops Engineer, Senior Associate
PwC
Saint Louis, MO
As a Payer Dev, Git & ML-Ops Engineer, Senior Associate, you will engage with clients in the Health Services sector to drive modernization initiatives within our Operations Consulting…
Added 1 min ago
Payer Dev, Git & ML-Ops Engineer, Senior Associate
PwC
Kansas City, MO
As a Payer Dev, Git & ML-Ops Engineer, Senior Associate, you will engage with clients in the Health Services sector to drive modernization initiatives within our Operations Consulting…
Added 1 min ago
Engineer Technician 1
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work on-site with our client. This Engineer Technician 1 will support engineering teams by creating, modifying, and maintaining CAD…
Added 1 min ago
Supplier Quality Engineer
Dogwood Industries LLC
Everett, WA
Dogwood Industries is seeking an experienced Supplier Quality Engineer (SQE) to support and enhance the quality, reliability, and performance of externally supplied products, materials, and…
Added 3 mins ago
Associate Compliance Engineer
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
…employee-owner to our Product Compliance team in Pullman, WA. As an Associate Compliance Engineer, you will work in a state-of-the-art test…
Added 4 mins ago
Identity & Application Infrastructure Engineer
Red River
Jefferson City, MO
+ Support administration, integration, lifecycle management, and operational reliability of enterprise business applications and associated infrastructure platforms.
Added 7 mins ago
Associate Research Engineer
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
We anticipate filling this position as an Associate Research Engineer: $84,000 - $124,000. Our compensation ranges are based on the responsibilities of the role. Starting pay is determined…
Added 8 mins ago
Lead Software Engineer - R&D Productivity Tools
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
…for automated testing, release readiness, and post-release support. Define, adopt, and continuously improve development processes across the team. Train internal customers on new tools and…
Added 11 mins ago
Associate Project Engineer - Automation
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
As an Associate Project Engineer, a typical day might include the following:
Added 11 mins ago
Software Engineer - Full Stack/ C#
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
Associate Software Engineer: $81,300 - $122,000
Added 12 mins ago
MT
Manufacturing Engineer Planner - Electrical Wiring & Installation Planning
Moseley Technical Services, Inc.
Renton, WA
- $40.02 to $48.88 USD / hour
We are seeking a Manufacturing Engineer Planner - Electrical Wiring & Installation Planning to support aerospace manufacturing by developing, revising, and maintaining electrical wiring…
Added 13 mins ago
Physical Vapor Deposition Researcher - Lead Engineer
Blue Origin LLC
Seattle, WA
…optimization for your processes. You will lead and mentor other associate researchers and coordinate with the team to translate device architectures into robust process…
Added 13 mins ago
Physical Vapor Deposition Researcher - Associate Engineer II
Blue Origin LLC
Seattle, WA
Support DOE campaigns by preparing substrates, executing run matrices, and compiling results
Added 16 mins ago
Structural Project Engineer - (SEA)
Hellmuth, Obata + Kassabaum, Inc.
Seattle, WA
Responsibility for the project engineering of segments of large (over $100m) projects, supporting a Senior Project Engineer.
Added 16 mins ago
Eng Structures - Engineer (SEA)
Hellmuth, Obata + Kassabaum, Inc.
Seattle, WA
Responsible for engineering analysis of projects under the supervision of a Project Engineer.
Added 16 mins ago
Mainframe Network Engineer
Travelers Insurance Company
Jefferson City, MO
Travelers is seeking a Mainframe Network Engineer to join our organization as we grow and transform our Enterprise Technology Solutions organization, Our Infrastructure Engineers serve as a…
Added 17 mins ago
AS
Mechanical Engineer III - 3054568
Apex Systems, Inc.
Seattle, WA
- $46 to $56 USD / hour
As a Failure Analysis support engineer, you will be responsible for conducting technical lab work which supports prototype failure analysis and materials development investigations. You…
Added 18 mins ago
Early Career Technician - Design Support
WSP
Baton Rouge, LA
WSP is currently initiating a search for an Assistant Technician, Design Support for our Baton Rouge, LA office.
Added 18 mins ago
EM
Construction Administrator
Eastern Municipal Water District
Perris, CA
- $54.04 to $67.3 USD / hour
…to assist the Senior Construction Administrator or Principal Engineer with larger complex projects. Assignments are given with general guidelines and incumbents are responsible for…
Added 18 mins ago
Systems Engineering Field Tech Support Asc Mgr - L4
Lockheed Martin
Eglin AFB, FL
Join Lockheed Martin Aeronautics as an Aircraft Field Service Engineer (FSE) Associate Manager on our Aeronautics Field Sustainment Team. This position will support the 33rd Fighter Wing…
Added 19 mins ago
SE
Hardware Engineering Technician I
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
- $32 to $48 USD / hour
Build engineering prototypes under the direction of an electrical engineer. Document prototype construction and maintain pertinent engineering records.
Added 19 mins ago
ORION Industrial Engineer, Associate
ASRC Federal Holding Company
Merritt Island, FL
ASRC Federal System Solutions (AFSS) is seeking an ORION Industrial Engineer at Kennedy Space Center, FL.
Added 19 mins ago
Applications Development Sr Programmer Analyst
Citi
RUTHERFORD, NJ · Rutherford, NJ · Rutherford
Relevant industry certifications (e.g., AWS Certified Big Data - Specialty, Azure Data Engineer Associate).
Added 20 mins ago
Journeyman Engineer
Providence St. Joseph Health
Seattle, WA
The Journeyman Engineer plays a critical role in ensuring the reliability, safety, and performance of complex building systems. This position requires a highly skilled and versatile…

Closed listing

Oracle

Associate Support Engineer

Trenton, NJ, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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