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Added 4 mins ago
Software & System Test Engineer
Honda Dev. and Mfg. of Am.,LLC
Raymond, OH
The Software & System Test Engineer supports the development, integration, and validation of vehicle electrical/electronic systems and software. The role executes assigned engineering…
Added 5 mins ago
Engineer Manufacturing
Northrop Grumman
Baltimore, MD · Baltimore
Northrop Grumman Mission Systems is seeking a Manufacturing Process Engineer for the Advanced Interconnects and Multilayer Solutions (AIMS) manufacturing cell.
Added 7 mins ago
Associate/Tooling Engineer Level 1/2
Northrop Grumman
Layton, UT · Layton
Northrop Grumman is seeking an Associate/Tooling Engineer Level 1/2 - Integration & Offload is responsible for providing designs for industrial machinery and equipment, tools, dies, gauges,…
Added 11 mins ago
Chief Engineer
Amazon Data Services, Inc.
Boardman, OR
Chief Engineer will be responsible for managing small-to-medium large impact projects from conception to completion. These projects can involve large amounts of independent work as well as…
Added 12 mins ago
Associate Chief Medical Officer - Geauga
University Hospitals Career Section
Chardon, OH
…implementation team members to deploy physician adoption strategies, re-engineer physician workflow, and address issues and concerns to assure project…
Added 20 mins ago
Engineer I, Manufacturing
William Harvey Company
Omaha, NE
…facilities equipment and construction projects. Prepare related project documents, including RFQ (requests for quotes), quote comparisons, PRA (purchase request authorization), purchase…
Added 21 mins ago
CO
Engineering Technician II
City of Las Cruces
Las Cruces, NM
- $22.85 USD / hour
…work and other related projects for review by a professional engineer; collects field data and/or receives survey information; prepares drawings according to field conditions and in…
Added 22 mins ago
Oil & Gas Engineering Associate
Farnsworth Group
St. Louis, MO
Farnsworth Group is seeking an Energy and Utilities Engineering Associate to join our team. In this role, you will work with experienced engineers on energy and utility projects including…
Added 28 mins ago
Design Engineer
One Diversified LLC
Seattle, WA
The Design Engineer is responsible for developing detailed Audio-Visual (AV) system designs that meet client requirements, project scope, and industry standards. This role bridges…
Added 44 mins ago
Business Development Manager - Collaborative Engineering & Construction (Kansas City)
Burns & McDonnell
Kansas City, MO
…request-for-proposals through the contract close and early stages of project development, after which project supervision will transfer to the Project Execution team. The Business…
Added 45 mins ago
Warranty Technician
GenthermPROD
Racine, WI
These positions report to the Warranty & Reliability Engineering Manager but are also influenced by the Warranty Engineer and the incumbent’s fellow technicians. The incumbent should be…
Added 45 mins ago
Design Engineer
One Diversified LLC
Seattle, WA
The Design Engineer is responsible for developing detailed Audio-Visual (AV) system designs that meet client requirements, project scope, and industry standards. This role bridges…
Added 47 mins ago
Electrical Design Associate - F&I
Burns Engineering, Inc.
Philadelphia, PA · Suite 600 Philadelphia, PA
Electrical Design Associate is responsible for preparation of designs, project layouts and contract documents in accordance with company design standards and client requirements. According…
Added 49 mins ago
SO
GEOTECHNICAL ENGINEER SUPERVISOR
State of New Hampshire
CONCORD, NH
- $34.14 to $46.63 USD / hour
Performs as the geotechnical project engineer on complex and technically difficult NHDOT projects.
Added 49 mins ago
SO
CIVIL ENGINEER I - III
State of New Hampshire
CONCORD, NH
- $22.5 to $38.85 USD / hour
CIVIL ENGINEER III: $28.74/hour - $38.85/hour
Added 49 mins ago
Lead Software Engineer, Front-End Engineering
TCC Toyota Motor Credit Corporation Company
Plano, TX
…for millions of customers worldwide. We're looking for a Lead Engineer - an individual contributor who brings strong front-end expertise, solid full-stack instincts, and the technical…
Added 50 mins ago
SO
CIVIL ENGINEER IV
State of New Hampshire
CONCORD, NH
- $31.33 to $42.6 USD / hour
The State of New Hampshire, Department of Transportation, Bureau of Bridge Maintenance, has a full-time vacancy for Civil Engineer IV.
Added 50 mins ago
SO
HIGHWAY DESIGN PROJECT MANAGER
State of New Hampshire
CONCORD, NH
- $37.22 to $51.07 USD / hour
The State of New Hampshire, Department of Transportation, Bureau of Highway Design, has a full-time vacancy for a Highway Design Project Manager.
Added 50 mins ago
SO
GEOTECHNICAL ENGINEER IV
State of New Hampshire
CONCORD, NH
- $31.33 to $42.6 USD / hour
The State of New Hampshire, Department of Transportation, Bureau of Materials and Research, has a full-time vacancy for a Geotechnical Engineer IV.
Added 50 mins ago
SO
HIGHWAY MAINTENANCE PROJECT ENGINEER
State of New Hampshire
CONCORD, NH
- $34.14 to $46.63 USD / hour
The State of New Hampshire, Department of Transportation, Bureau of Highway Maintenance, has a full-time vacancy for a Highway Maintenance Project Engineer.
Added 50 mins ago
CIVIL ENGINEER IV
State of New Hampshire
CONCORD, NH
The State of New Hampshire, Department of Transportation, Bureau of Bridge Design, has several full-time vacancies for Civil Engineer IV.
Added 50 mins ago
SO
CIVIL ENGINEER IV
State of New Hampshire
CONCORD, NH
- $31.33 to $42.6 USD / hour
The State of New Hampshire, Department of Transportation, Bureau of Highway Design, has a full-time vacancy for a Civil Engineer IV.
Added 50 mins ago
SO
CHIEF OF PAVEMENT MANAGEMENT
State of New Hampshire
CONCORD, NH
- $37.22 to $51.07 USD / hour
Experience: Three years of experience in an engineering field relevant to program area in which position is assigned post Professional Engineer licensure.
Added 51 mins ago
WU
Associate Consultant - Water Resources Engineer
WSP USA Administration Inc.
Seattle, WA
- $90,313.6 USD / year
Job Title: Associate Consultant - Water Resources Engineer
Added 51 mins ago
SO
FIELD ENGINEERING TECHNICIAN I - III
State of New Hampshire
NH
- $15.93 to $26.41 USD / hour
To perform semi-professional engineering audit procedures on project records and documents related to engineering projects for the Department’s Construction Bureau, working under the direct…

Closed listing

Oracle

Associate Support Engineer

Trenton, NJ, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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