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Added 1 min ago
Design and Analysis Engineer (Electronic Sys Design & Analy)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) is seeking Design and Analysis Engineers , in St. Louis, MO , supporting a Phantom Works Fixed Wing Proprietary Program . You will be joining a…
Added 2 mins ago
Lead Instrument & Controls Engineer - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
…and international experience providing consulting, design, analysis, and pre-construction planning services for operating nuclear power plants, nuclear refurbishments, as well as new SMRs…
Added 3 mins ago
Associate Engineer - Substation and Power Generation
Olsson
North Kansas City, MO
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our…
Added 3 mins ago
Associate Engineer - Substation and Power Generation
Olsson
Kansas City, MO
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our…
Added 3 mins ago
Associate Engineer - Substation and Power Generation
Olsson
Joplin, MO
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our…
Added 4 mins ago
TT
Software Engineer
Tyler Technologies
Lakewood, CO
- $59,451 to $90,000 USD / year
The Software Engineer is responsible for coding, testing, and documenting application programs of basic to moderate size and complexity, working with accepted development department…
Added 4 mins ago
CL
ELECTRICAL ENGINEER II - CO
City Light & Power
Denver, CO
- $40,123 USD / year
Develop concept design alternatives, engineering calculations, analysis, and engineering estimates for small-scale system improvement projects for substations and distribution systems.
Added 4 mins ago
CL
ELECTRICAL ENGINEERING SUPERVISOR
City Light & Power
Denver, CO
- $40,123 USD / year
Develop design alternatives, engineering calculations, analysis, and engineering estimates for system improvement projects related to substations and distribution systems.
Added 4 mins ago
Guidance Navigation & Control Engineer (Experienced or Senior)
The Boeing Company
Hazelwood, MO
+ Define Guidance, Navigation and Control mission requirements and ensure requirements traceability and quality from the system level to component level
Added 4 mins ago
Lead Guidance Navigation & Control Engineer
The Boeing Company
Hazelwood, MO
Boeing Defense, Space & Security's Air Dominance division is hiring a Lead Guidance Navigation and Control (GNC) Engineer in Hazelwood, MO.
Added 7 mins ago
Data Asset Model Senior Engineer
Mars Corporate
United States
…organizational change, we are seeking a FinTech Data Asset Model Senior Engineer to strengthen our capabilities in Azure Data Lake technologies within the FinTech Data Lake…
Added 7 mins ago
Principal Technical Learning Consultant - SaMD Product Development & QA
Oracle
Jefferson City, MO
+ Build learning content that enables teams to effectively perform regulated development activities within Oracle's Quality Management System.
Added 8 mins ago
Principal Technical Curriculum Developer - SaMD Product Development & QA
Oracle
Jefferson City, MO
+ Build learning content that enables teams to effectively perform regulated development activities within Oracle's Quality Management System.
Added 8 mins ago
Sr. Cybersecurity Engineer
Gyrus ACMI, Inc.
Westborough, MA
…implement risk controls based on CVSS (Common Vulnerability Scoring System) scores. Participate in design and code reviews to identify potential security vulnerabilities, making appropriate…
Added 10 mins ago
Mechanical Design & Analysis Engineer
Qnity
Chesterfield, MO
The Mechanical Design & Analysis Engineer is responsible for, but not limited to, design and manufacturing-related functions required by key strategic business unit account customers. This…
Added 10 mins ago
Senior Systems Engineer – Precision Timing & Synchronization
Arcfield
Chantilly, VA
…synchronization technologies, with the ability to independently evaluate system performance, troubleshoot integration challenges, assess technical risks, and provide actionable…
Added 10 mins ago
Software & Systems Integration Engineer – Mission Data
Arcfield
Aurora, CO
…currently seeking a Senior Software and Systems Integration Engineer to provide expert-level Systems Engineering and Technical Assistance (SETA) support for critical national security…
Added 10 mins ago
Senior Systems Engineer – Requirements & Engineering Governance
Arcfield
Chantilly, VA
Cross-System Impact Analysis: Look beyond individual systems to identify cross-program dependencies and evaluate how proposed engineering changes will impact the broader enterprise…
Added 10 mins ago
Systems Engineer - Cloud Messaging & Enterprise Integration
Arcfield
Chantilly, VA
Arcfield is seeking a Senior Systems Engineer for the Merigold contract to provide SETA support for the architecture, integration, and evolution of enterprise messaging capabilities within…
Added 10 mins ago
System Engineer IV
Arcfield
McLean, VA
The Systems Engineer develops technical solutions to complex problems and exercises considerable latitude in determining objectives and approaches to assignments.
Added 10 mins ago
Systems Engineer Technical Specialist
Arcfield
McLean, VA
The Systems Engineer works on unusually complex technical problems, develops highly innovative solutions, and exercises considerable independence in determining the approaches necessary to…
Added 10 mins ago
Junior Systems Engineer
Arcfield
Chantilly, VA
…capabilities. The role will involve working across the full system lifecycle, including requirements, architecture, modeling and simulation, analysis, integration and test, communications,…
Added 11 mins ago
Principal Design Quality & Reliability Engineer - OCI Data Center Infrastructure
Oracle
Jefferson City, MO
Implements the strategic vision for advanced electrical system architectures, addressing complex design challenges to enhance both technical performance and business objectives. Defines…
Added 13 mins ago
Lead PostgreSQL Engineer
Mastercard
O'Fallon, MO
The Database Engineering team is seeking a Lead Platform Engineer to lead the design, engineering, automation, modernization, and operational excellence of Mastercard's enterprise database…
Added 14 mins ago
Reliability, Maintainability & System Health Systems Engineer (Experienced or Lead)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) is seeking Lead Reliability, Maintainability & System Health Systems Engineers (Level 4) to support the Systems Engineering Integration & Test (SEIT)…

Closed listing

Oracle

Associate Support Engineer

Jefferson City, MO, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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