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Added 4 mins ago
U
Software Engineer II - Engineer
Uber
San Francisco, CA · Sunnyvale, CA
- $171,000 to $190,000 USD / year
…growth across the Delivery organization. As a Machine Learning Engineer (MLE) on the Feed Ranking team, you will own and develop models across our entire ranking stack (Retrieval +…
Added 4 mins ago
Building Operations & Controls Engineer 3
Pacific Northwest National Laboratory
Jefferson City, MO
The Buildings Systems Group is seeking a Building Operations and Controls Engineer to join our team of building controls experts working to improve energy and water efficiency and…
Added 4 mins ago
Building Operations & Controls Engineer 2
Pacific Northwest National Laboratory
Jefferson City, MO
The Buildings Systems Group is seeking a Building Operations and Controls Engineer to join our team of building controls experts working to improve energy and water efficiency and…
Added 4 mins ago
Lead Electrical Engineer
Cleveland-Cliffs Steel LLC
United States
Cleveland-Cliffs is seeking a Lead Electrical Engineer to support our manufacturing operations at our Indiana Harbor facility. This key leadership role will drive electrical reliability,…
Added 5 mins ago
Automation and AI Enablement Engineer
FiberFirst
Southlake, TX
…measured fact rather than an impression. The role suits an engineer with sound judgment about when to automate, when to apply a model, and when to leave a working system…
Added 5 mins ago
Usability Engineer (On-site)
x Varian Medical Systems, Inc.
United States
As a usability engineer, you will work with a multi-disciplinary team of stakeholders to deliver compelling products within the standards for medical devices. A successful candidate will…
Added 6 mins ago
Knowledge Engineer / Semantic Expert for AI
Accenture LLP Company
NY
As a Knowledge Engineer, you formulate real-world problems into practical, efficient, and scalable AI and Knowledge Graph problems.
Added 7 mins ago
Sales Engineer - OEM (Emerging Market)
Baker Hughes
Liberty, MO
A Sales Engineer - OEM assists in the effort to develop and maintain the highest possible sales of company products in order to meet and exceed overall company sales goals. The focus of an…
Added 7 mins ago
Sales Engineer - OEM (Americas)
Baker Hughes
Liberty, MO
A Sales Engineer - OEM assists in the effort to develop and maintain the highest possible sales of company products in order to meet and exceed overall company sales goals. The focus of an…
Added 9 mins ago
NextGen Software Engineer
Johnson Controls Inc.
United States
Added 9 mins ago
PN
Process Engineer
pladis North America, Inc
United States
- $116,000 to $154,000 USD / year
The Process Engineer is a hands-on technical role responsible for developing, scaling, and improving manufacturing processes across R&D and manufacturing. The role leads technical trials,…
Added 9 mins ago
Structures Test & Evaluation Instrumentation Engineer (Experienced or Senior)
The Boeing Company
Berkeley, MO
Boeing Test & Evaluation (BT&E) is seeking a Structures Test & Evaluation Instrumentation Engineer (Experienced or Senior) , with experience in Test Control Methods and Data Acquisition…
Added 9 mins ago
Mechanical Engineer - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
As a mechanical engineer, you will serve as part of our design team with the ability to work on a full range of projects in engineering, procurement, and construction management related to…
Added 9 mins ago
B&
Project Manager - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
- $140,000 to $350,000 USD / year
+ Experience with nuclear plant design, standard design process, plant modification packages, configuration management, and ASME NQA-1 (safety-related) requirements.
Added 10 mins ago
Senior Software Engineer - Kubernetes platform
Cloudflare
Austin, TX · Denver, CO · NY · San Francisco, CA · Washington, DC
As an engineer on the Kubernetes platform team, you'll be building the tools to help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a…
Added 10 mins ago
Lead Instrument & Controls Engineer - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
As an I&C engineer, you will serve as part of our design team with the ability to work on a full range of projects in engineering, procurement, and construction management related to the…
Added 10 mins ago
Lead Structural Engineer - Nuclear (Multiple Locations)
Burns & McDonnell
Kansas City, MO
As a structural engineer, you will serve as part of our design team with the ability to work on a full range of projects in engineering, procurement, and construction management related to…
Added 10 mins ago
A
Data Strategy & Governance Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…enterprises actually operate, where the friction lives, and how to engineer smarter solutions using AI and data to fundamentally transform business processes and…
Added 12 mins ago
BA
Platform DevOps Engineer
Booz Allen Hamilton
Colorado Springs, CO
- $61,900 to $141,000 USD / year
…and delivery consistently and continuously. As a DevSecOps engineer at Booz Allen, you'll use the latest architectural approaches and open-source frameworks and resources to overcome your…
Added 16 mins ago
Principal Technical Learning Consultant - SaMD Product Development & QA
Oracle
Jefferson City, MO
+ Create instructor-led training, workshops, simulations, labs, job aids, videos, eLearning modules, process guides, and certification programs.
Added 16 mins ago
Principal Technical Curriculum Developer - SaMD Product Development & QA
Oracle
Jefferson City, MO
+ Create instructor-led training, workshops, simulations, labs, job aids, videos, eLearning modules, process guides, and certification programs.
Added 18 mins ago
Systems Engineer- Submarine Combat Systems & Ordnance Documentation Specialist
Arcfield
Newport, RI
Arcfield is seeking a Submarine Combat Systems Engineer to help shape future capabilities for the U.S. Navy’s AN/BYG-1 Submarine Combat Control System. This role is ideal for an experienced…
Added 23 mins ago
Full-stack Engineer 4
Capital One
Plano, TX
…auto loan. Leveraging a modern full-stack ecosystem, you will engineer critical infrastructure-from reimagining core payment and ledger systems to developing compassionate platforms that…
Added 23 mins ago
Data Engineer 5
Capital One
McLean, VA · Richmond, VA · NY · Wilmington, DE
McLean, VA: $229,900 - $262,400 for Data Engineer 5
Added 23 mins ago
AI Engineer 4 (AI Safety and Multimodal)
Capital One
San Jose, CA · McLean, VA · Cambridge, MA · NY

Closed listing

Oracle

Associate Support Engineer

Richmond, VA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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