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Added 1 min ago
BH
Acute Care Medicine Registered Nurse - Nights
BJC HealthCare
Saint Louis, MO
- $32 to $48.28 USD / hour
Provides direct patient care activities including assessment, diagnosis, planning implementation, and evaluation within the guidelines of the standards of nursing care.
Added 2 mins ago
HM
Registered Nurse GIP VHS-Hospice-PD (Bergen, Passaic & Hudson Counties)
Hackensack Meridian Health
Woodland Park, NJ
- From $45.27 USD / hour
Responsible for providing professional nursing care to patients in their home through assessment, development, implementation and evaluation of home nursing care needs on an individual and…
Added 2 mins ago
Associate Director Regional Grocery Foods
Unilever
Englewood Cliffs, NJ
JOB PURPOSEThe Associate Director Regional Grocery role is responsible for leading the strategy, execution, and performance delivery across a portfolio of regional grocery customers. This…
Added 3 mins ago
Manager, Safety Analysis Scientist – Cell Therapy
J&J Family of Companies
Raritan, NJ
Provide support to Associate Director (AD) SASs for novel projects without defined processes.
Added 3 mins ago
Director, Maintenance Reliability & Work Management
Conagra Brands
Jefferson City, MO
+ Lead the enterprise Maintenance Work Management strategy, establishing the vision, standards, implementation roadmap, role clarity, and governance model that support sustained business…
Added 3 mins ago
Specialist, Digital Process & Data Analysis
Merck
Rahway, NJ
…reporting tools. The Specialist also supports solution testing, implementation, and ad hoc data requests to enhance user experience and business…
Added 3 mins ago
Senior Specialist, Digital Process & Data Analysis
Merck
Rahway, NJ
…stakeholders, this role leads requirements gathering, alignment, and implementation of reporting solutions that integrate purpose-built applications, user-generated analytics, and NLP-based…
Added 3 mins ago
ZH
Director, Security Architecture & Security Services
Zelis Healthcare, LLC
Morristown, NJ
- $15.92 USD / hour
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their…
Added 3 mins ago
ZH
Senior Full Stack Developer
Zelis Healthcare, LLC
Morristown, NJ
- $15.92 USD / hour
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their…
Added 4 mins ago
CW
Administrator
COMMUNITY WELLNESS PARTNERS
NEW HARTFORD, NY
- $85,000 to $90,000 USD / year
Will be responsible for the operation of the Adult Home and Assisted Living Program, for the application and implementation of established policies and procedures, and for liaison among…
Added 4 mins ago
CW
Corporate RN
COMMUNITY WELLNESS PARTNERS
NEW HARTFORD, NY
- $90,000 to $100,000 USD / year
…Licensed Home Care Service Agency (LHCSA) for the application and implementation of established policies and procedures, and for liaison among the Administrators/Directors/Program Managers…
Added 4 mins ago
Walton County Sheriff's Office - Battalion Chief
Walton County Sheriff's Office
Defuniak Springs, FL
Education – Associate degree in related field
Added 4 mins ago
Pittsfield - Certified Police Officer
Pittsfield Police Department
Pittsfield, MA
Added 4 mins ago
RI
Rhode Island Training School - Juvenile Program Worker
Rhode Island Training School
Cranston, RI
- $800 USD / week
Possession of an associate degree or successful completion of 60 credits from an accredited college program with specialization in a Behavioral Science, Criminal Justice or in Social Work;…
Added 4 mins ago
JH
Assistant Director, Doctoral Life Design, School of Medicine & OPTIONS
Johns Hopkins University
Baltimore, MD · Baltimore
- $66,215 to $116,130 USD / year
Represent the OPTIONS Program at national conferences, sharing best practices and insights on program implementation and scaling with external audiences.
Added 5 mins ago
L
IT Field Support Technician I
Labcorp
Remote, United States
- $25 to $32 USD / hour
Assist with system integrations, equipment deployments, and technical implementation activities.
Added 6 mins ago
STORE MANAGER
Roses
Talladega, AL
30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to:…
Added 7 mins ago
Lead Salesforce Developer
MVW Services Corporation
United States
The Salesforce Engineering Manager is responsible for the design and implementation of applications and enhancements that support Marriott Vacations Worldwide (MVW). Collaborates with MVW’s…
Added 8 mins ago
WHOLESALE DIRECTOR OF SALES
UDF-MyScoop Branding
Norwood, OH
…potential and provide challenging opportunities that enhance associate career…
Added 9 mins ago
A
Associate Director MSAT PDS&T
AbbVie
Waltham, MA
- $141,500 to $268,500 USD / year
The Associate Director, Technical position within the Product, Development, Sciences and Technology (PDS&T) organization is responsible for providing technical leadership, direction and…
Added 9 mins ago
HS
Manager of Special Events
HOUSTON SYMPHONY SOCIETY
Houston, TX
- $60,000 to $70,000 USD / year
…Special Events will have supervisory oversight of the Development Associate,…
Added 10 mins ago
WI
(USA) Senior Manager, Business Strategy
Walmart Inc.
United States
- $90,000 to $180,000 USD / year
Lead change initiatives by defining processes, managing expectations, and overseeing project implementation from pilot to execution.
Added 10 mins ago
WI
Senior Manager, Business Strategy - International VMO
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
Manages the development and implementation of process improvements to improve business results by overseeing evaluation and execution of multiple projects directing in consultation with…
Added 10 mins ago
WI
Senior Manager, Business Strategy - Canada Fire Suppression
Walmart Inc.
Bentonville, AR
- $90,000 to $180,000 USD / year
Manages the development and implementation of process improvements to improve business results by overseeing evaluation and execution of multiple projects, directing in consultation with…
Added 11 mins ago
Operations Technical Trainer
Sunbelt Solomon dba Valley Transformers
Spokane Valley, WA
Support the development and implementation of standard work, process documentation, and best practices.

Closed listing

Oracle

Associate Support Engineer

Richmond, VA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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