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Added 2 mins ago
Sr AI Engineer (Emerging AI)
DAT Solutions, LLC
Seattle, WA
As a Sr AI Engineer, you'll build and own the platform that power our agentic solutions at DAT. Freight is an uncertain business, and the models we ship reduce that uncertainty: rate…
Added 2 mins ago
Senior Systems Engineer
Accenture Federal Services
Albuquerque, NM
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Added 4 mins ago
Advanced Solutions Engineer
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United States
…HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several…
Added 4 mins ago
Field Service Engineer I
Yokogawa Corporation of America YCA
United States
…HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several…
Added 4 mins ago
MK1 Embedded Controllers Test Engineer II
Blue Origin LLC
Seattle, WA
…cargo from Earth to the lunar surface.As a Embedded Controller Test Engineer on the Lunar Core Components team, you will support multiple products across the MK1 Lunar Lander Vehicle. You…
Added 4 mins ago
Avionics Test Engineer II - Lunar Core Components
Blue Origin LLC
Seattle, WA
As an Avionics Components Test Engineer on the Lunar Core Components team, you will serve as the test engineer for avionics, optical and RF products across multiple vehicles supporting…
Added 5 mins ago
Senior Software Engineer, Search Platform
NY · Frisco, TX · Eagan, MN
This is a full-ownership role. You design, build, test, deploy, and operate production systems at scale. We ship to production constantly, treat delivery friction as an engineering problem…
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Senior Software Engineer - AI, CoCounsel FDE
Frisco, TX · NY · Washington, DC · Ann Arbor, MI · Eagan, MN
Are you a hands-on AI engineer who wants to build the next generation of legal AI solutions from the ground up? Do you thrive taking an architectural blueprint and turning it into a robust,…
Added 5 mins ago
Systems Engineer III
Ampcus, Inc
Redmond, WA
…motivated candidate to join our talented Team. Job Title: Systems Engineer III Location: Redmond, WA. Job description: The Software Health Automation team owns the Kuiper Software lab and…
Added 5 mins ago
Quality Assurance Tech II
Ampcus, Inc
Seattle, WA
Location(s): Seattle, WAJob Summary We are seeking a talented and highly motivated Quality Assurance Engineer (QAE) for a contract position. The ideal candidate has strong communication…
Added 5 mins ago
Software Development Engineer II
Ampcus, Inc
Redmond, WA
Troubleshoot and resolve complex technical issues, continually enhancing the stability and performance of test processes.
Added 5 mins ago
Engineer – Services Software (Integration Engineer) Req# 792532
Ericsson Inc.
Bellevue, WA
…prior to execution, supporting customer needs. Prepare system test, module test and acceptance test. Develop and execute test cases to achieve accurate results on the first attempt,…
Added 6 mins ago
Senior Engineer - Global Rates eTrading Tech
Bank of America, National Association
United States
Experience as a lead software engineer building electronic trading solutions
Added 6 mins ago
Software Engineer
Grammarly, Inc.
Seattle, WA
Superhuman Platform Inc. seeks Software Engineer in Seattle, WA:
Added 6 mins ago
HLS Autonomy Software Systems Engineer II
Blue Origin LLC
Seattle, WA
HLS Autonomy Software Systems Engineer II - Lunar Permanence
Added 6 mins ago
Senior Software Engineer - Capacity
Snowflake Inc.
Bellevue, WA
…environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to…
Added 6 mins ago
Engineering Manager, Data Engineering Experience
Snowflake Inc.
Bellevue, WA
…environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to…
Added 7 mins ago
Fluid and Propulsion Design Engineer III - Human Rated Crewed Lunar Lander
Blue Origin LLC
Seattle, WA
This role applies engineering techniques to design, install, modify, analyze, repair and test fluid systems. Development, release, and support of engineering artifacts across the…
Added 7 mins ago
SF
Senior Software Engineer, AML Engineering
Social Finance LLC
Seattle, WA
- $200,000 to $220,000 USD / year
Social Finance, LLC seeks Senior Software Engineer, AML Engineering in Seattle, WA:
Added 7 mins ago
Sr. Systems Engineer - Systems & Engineering Operations, Lunar HLS
Blue Origin LLC
Seattle, WA
…translating what the vehicles need from the ground systems, test capabilities, and supporting infrastructure into clear requirements - by gathering and integrating input across the vehicle…
Added 7 mins ago
SF
Software Engineer, AML
Social Finance LLC
Seattle, WA
- $165,000 to $181,500 USD / year
Social Finance, LLC seeks Software Engineer, AML in Seattle, WA:
Added 7 mins ago
Lab Technician - Hardware - 3056397
Apex Systems, Inc.
Redmond, WA
The main function of a hardware engineer is to research, design, develop, test computer or computer-related equipment for commercial, industrial, military, or scientific use. A typical…
Added 7 mins ago
AS
Sr. Electrical Design Engineer II - 3056329
Apex Systems, Inc.
Seattle, WA
- $42 to $52 USD / hour
This position requires an engineer to develop, document, and maintain manufacturing acceptance test procedures and associated test hardware for electric propulsion systems. The role…
Added 7 mins ago
Software Design Engineer 3 - 3056079
Apex Systems, Inc.
Redmond, WA
Applications Dev & Test - Software Design Engineer 3
Added 7 mins ago
AS
EV Charging System Verification Engineer - 3054294
Apex Systems, Inc.
Seattle, WA
- $60 to $70 USD / hour
JOB TITLE: EV Charging Systems Verification Engineer

Closed listing

Oracle

Associate Support Engineer

Hartford, CT, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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