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Added 6 mins ago
Endpoint Management Engineer
Gillette Children's
St Paul, MN
Automation and reporting: Replace manual processes with scripting, automation, and self-service. Build reporting and KPIs for endpoint security, reliability, compliance, and user experience.
Added 7 mins ago
Staff Site Reliability Engineer - Splunk
OKTA
Bellevue, WA
We are seeking a highly technical StaffObservabilitySite Reliability Engineer with a specialty in Splunk to own and evolve our Splunk ecosystem. In this role, you will move beyond simple…
Added 8 mins ago
TU
Site Reliability Engineer - USDS (Multiple Positions)
TikTok USDS Joint Venture LLC
Bellevue, WA
- $143,104 to $246,240 USD / year
Position: Site Reliability Engineer - USDS (Multiple Positions)
Added 9 mins ago
Staff Engineer, Process Development & Automation
Abbott Laboratories
Madison, WI
The Staff Engineer, Process Development & Automation leads, manages, implements, and provides technical engineering support for a variety of process automation hardware, software…
Added 10 mins ago
Senior Software Engineer, Search Platform
NY · Frisco, TX · Eagan, MN
Build self-service platform APIs that let client teams configure search systems, manage index lifecycles, and monitor ingestion health.
Added 10 mins ago
Staff Software Engineer, Search Retrieval Platform
NY · Eagan, MN
Advanced Content Engineering (ACE) is seeking a Staff Software Engineer to democratize retrieval at Thomson Reuters. You will build the platform capabilities that let any product team,…
Added 11 mins ago
BS
Senior IT Engineer (Contract to Hire)
Blue Star Partners LLC
Columbus, OH
- $63 to $73 USD / hour
We are seeking an experienced Senior IT Engineer to support the enhancement, integration, and ongoing maintenance of enterprise applications supporting customer service and contact center…
Added 11 mins ago
Field Service Engineer
Emerson
Houston, TX
We are in search of Field Service Engineers to join our Power & Water Solutions business based in our Houston, TX office. We focus on upgrading existing plant control systems with the…
Added 11 mins ago
Software Engineer
Grammarly, Inc.
Seattle, WA
…Architecture: Experience in REST API design and ability to design service boundaries for scalability and reliability; 6) Containerization & Orchestration: Experience in packaging and…
Added 11 mins ago
Microsoft 365 & Cloud Engineer
United States
We’re looking for a hands-on Microsoft 365 & Cloud Engineer who thrives in a fast-paced environment, enjoys solving complex problems, and can successfully drive multiple projects and…
Added 13 mins ago
A
Principal Software Engineer, AI Compute Platform
ARM
Seattle, WA
- $262,700 to $355,400 USD / year
As a Principal Software Engineer on the AI Compute Platform team, you will design and build a secure, reliable, and easy-to-use platform for running AI workloads at scale. You will develop…
Added 13 mins ago
A
Principal Software Engineer, AI Inference Cloud
ARM
Seattle, WA
- $262,700 to $355,400 USD / year
As a Principal Engineer on Arm's AI Inference Cloud team, you will shape the technical direction and develop highly available, scalable services for running AI inference workloads. You will…
Added 13 mins ago
A
Staff Software Engineer, AI Compute Platform
ARM
Seattle, WA
- $209,100 to $282,900 USD / year
As a software Engineer on the AI Compute Platform team, you will design and build a secure, reliable, and easy-to-use platform for running AI workloads at scale. You will develop…
Added 13 mins ago
A
Staff Software Engineer, AI Inference Cloud
ARM
Seattle, WA
- $209,100 to $282,900 USD / year
As an engineer on Arm's AI Inference Cloud team, you will shape the technical direction and develop highly available, scalable services for running AI inference workloads. You will guide…
Added 14 mins ago
Senior Software Engineer - Software Defined Network (SDN) and Network Observabil
Blue Origin LLC
Seattle, WA
…data speeds of up to 6Tbpsanywhere on Earth.This network will service tens of thousands of enterprise, data center, and government users who require reliable connectivity for critical…
Added 15 mins ago
Software Engineer, Cloud Infrastructure
Verkada
San Mateo, CA
Design, develop, test, and deploy software to improve Verkada's backend reliability.
Added 16 mins ago
Senior Software Back End Engineer
GD Information Technology, Inc.
Remote, United States
- Deliver new features and improve reliability of our core services including the major read/write paths for customer intake, application screening, and information dissemination
Added 19 mins ago
Automation Engineer
JLL
Bremerton, WA
We are seeking an experienced Automation Engineer to design, develop, and implement automation control systems for industrial processes and warehouse distribution equipment.
Added 19 mins ago
Senior Electrical Engineer (Generation) - Nuclear
WSP USA
Mount Laurel, NJ
WSP is currently initiating a search for a Senior Electrical Engineer (Generation) - Nuclear to join our Power & Energy Team. The candidate will be involved in projects with our Power…
Added 19 mins ago
TV
Director, Capital Design and Construction, Engineering, Full Time, Day
THE VALLEY HOSPITAL INC
Paramus, NJ
- Full-time
…develop concepts and plans for facility growth or change in service as well as capital upkeep and replacement. This individual will oversee necessary design, consultants and construction…
Added 19 mins ago
Senior Software Engineer - Oracle Fusion Finance - Record-to-Report
FlightSafety International Inc
Seattle, WA
As the Senior Software Engineer, Applications Engineering, your role will be to architect, develop and build robust technology solutions that scale the Finance processes, and related…
Added 21 mins ago
Lead Demo Architect
FlightSafety International Inc
Seattle, WA
…to make a difference and help out wherever needed. The Demo Engineer works alongside the GTM Organization to understand complex customer business problems, best practices to create…
Added 22 mins ago
A
Program Management Director, Rail & Transit
AECOM
Chicago, IL
- $250,000 to $340,000 USD / year
As the accountable executive for program performance, the Program Director drives safety excellence, operational reliability, digital innovation, and sustainable delivery while maintaining…
Added 22 mins ago
A
Program Management Director, Rail & Transit
AECOM
Austin, TX
- $250,000 to $340,000 USD / year
As the accountable executive for program performance, the Program Director drives safety excellence, operational reliability, digital innovation, and sustainable delivery while maintaining…
Added 22 mins ago
A
Program Management Director, Rail & Transit
AECOM
Philadelphia, PA
- $250,000 to $340,000 USD / year
As the accountable executive for program performance, the Program Director drives safety excellence, operational reliability, digital innovation, and sustainable delivery while maintaining…

Closed listing

Oracle

Associate Support Engineer

Hartford, CT, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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