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Added 2 mins ago
Principal Engineer - Core Platform Services
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
As a Principal Engineer, you are the senior-most individual-contributor technical leader on the Core Platform Services team. You partner with the Senior Engineering Manager and the team’s…
Added 2 mins ago
Sr Engineering Manager - Core Platform Services
Target Enterprise Inc
Minneapolis, MN
As a Senior Engineering Manager, you will lead the Core Platform Services team. You will partner closely with a Principal Engineer, the team’s Product Manager, and the leaders of peer…
Added 3 mins ago
Senior Software Engineer
Envista Holdings Corporation
Quakertown, PA
We are seeking a Senior Software Engineer to help build and enhance cloud-connected software and web experiences that extend our imaging solutions with AI-driven capabilities.
Added 3 mins ago
EC
Senior Electronics Engineer
Eaton Corporation
Moon Township, PA
- $86,000 to $126,000 USD / year
Eaton’s ES AMER PCS division is currently seeking a Senior Electronics Engineer. This hybrid position that is based out of our Moon Township, PA Eaton location and offers benefits from day…
Added 4 mins ago
Unified Communications Engineer Senior
Geisinger System Services
Danville, PA
Added 5 mins ago
O
Associate Support Engineer
Oracle
Harrisburg, PA
- $21.3 to $45.05 USD / hour
…peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base…
Added 5 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Harrisburg, PA
- $79,200 to $209,500 USD / year
System Design & Architecture - System Reliability Design:
Added 5 mins ago
Senior AWS Cloud Engineer
Serco
Harrisburg, PA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 5 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Harrisburg, PA
…collaboration of diverse software components to enhance overall system efficiency and drive optimal performance in dynamic, cloud-native…
Added 5 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Harrisburg, PA
Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
Added 10 mins ago
RS
Senior Software Engineer - IMS TM/DB Application Programmer
Rocket Software
Jefferson City, MO
- $120,500 to $162,675 USD / year
We are seeking an accomplished Senior Software Engineer with deep expertise in IBM IMS Transaction Manager (TM) and Database (DB) application programming to drive the evolution of our IMS…
Added 14 mins ago
Director - Customer Response Engineering
Musarubra US, LLC
Remote, United States
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added 15 mins ago
Software Development Engineer - III, AWS OpenSearch, New Initiative
Amazon Development Center U.S., Inc.
Santa Clara, CA
…environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive…
Added 15 mins ago
Sr. Project Engineer - Natural Gas Transmission & Facilities
ENTRUST Solutions Group
Saint Louis, MO
Join ENTRUST Solutions Group as a Senior Project Engineer supporting the design and execution of complex natural gas infrastructure projects, with a focus on high pressure gas distribution,…
Added 17 mins ago
Software Engineer II
Zayo Group LLC
United States
Zayo Group is seeking a talented and motivated Software Engineer II to join our Network Automation Software Engineering team. Our team develops and maintains the software platforms,…
Added 17 mins ago
Senior Software Engineer
Zayo Group LLC
United States
Zayo Group is seeking an experienced Senior Software Engineer to join our Network Automation Software Engineering team. Our team develops and maintains the software platforms,…
Added 21 mins ago
Principal Site Reliability Engineer
NVIDIA USA
CA
Site Reliability Engineering (SRE) at NVIDIA is an engineering discipline focused on designing, building, and operating large-scale production systems with exceptional efficiency,…
Added 21 mins ago
Senior Engineer II - Layout
Microchip - USA
CA
Join the Layout Engineering team as a Senior Engineer II-Layout supporting highly complex semiconductor physical layout, integration, extraction, verification, manufacturability,…
Added 22 mins ago
Data Engineer, Senior
Shift4 Payments, LLC
Las Vegas, NV
We are looking for a Data Engineer Senior to join our team of world-class in-house engineers. As a Data Engineer Senior, you will be responsible for designing, developing, and maintaining…
Added 23 mins ago
Senior Spacecraft Build Reliability Engineer, Hardware
Varda Space Industries
El Segundo, CA
The Senior Spacecraft Build Reliability Engineer partners closely with the design and manufacturing teams to right-size processes and controls to enable scaling the production of spacecraft…
Added 28 mins ago
Senior Software Engineer
Fidelity Technology Group, LLC
Merrimack, NH
…education equivalent) and three (3) years of experience as a Senior Full Stack Engineer (or closely related occupation) designing, developing, testing, and maintaining software for UIs,…
Added 28 mins ago
Senior Systems Health & Integrated Diagnostics Engineer
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) is seeking a Senior Systems Health & Integrated Diagnostics Engineer (Level 5) to join the Reliability, Maintainability & System Health team in…
Added 29 mins ago
U
Sr Software Engineer - Streaming Data Platform
Uber
Sunnyvale, CA · San Francisco, CA · Seattle, WA
- $202,000 to $224,000 USD / year
…foundational systems that operate at global scale. As a Sr Software Engineer on the Streaming Data Platform team, you will shape the architecture and evolution of the critical…
Added 30 mins ago
Drinking Water Process Engineer
Kennedy/Jenks Consulting
Monterey, CA
Kennedy Jenks is seeking a Drinking Water Process Engineer in California to support treatment, reuse, and advanced purification projects for clients across local and national markets.
Added 30 mins ago
Drinking Water Process Engineer
Kennedy/Jenks Consulting
Santa Rosa, CA
Kennedy Jenks is seeking a Drinking Water Process Engineer in California to support treatment, reuse, and advanced purification projects for clients across local and national markets.

Closed listing

Oracle

Associate Support Engineer

Hartford, CT, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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