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Added just now
DevSecOps Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
We are seeking a DevSecOps Engineer to build, secure, and maintain software delivery pipelines and supporting infrastructure for mission-focused applications. This role integrates security…
Added just now
Data Center Mechanical Engineer, Lead Consultant
WSP
Houston, TX · San Antonio, TX · Dallas, TX · Austin, TX
WSP is currently initiating a search for a Data Center Mechanical Engineer, Lead Consultant for Houston, TX; Dallas, TX. Other locations include: Austin, TX; San Antonio, TX. In this role,…
Added just now
Mechanical Design Engineer
Actalent
Fort Collins, CO
Work directly on the production floor to provide feedback and input on tooling, fixturing, and automation for high-volume manufacturing lines, including efforts to improve line efficiency…
Added just now
Tooling/Project Engineer
Actalent
Plano, TX
The Tooling Engineer/Project Mechanical Engineer will play a key role in the design, procurement, fabrication, assembly, integration, start-up, and commissioning of very large-scale…
Added 1 min ago
GC
Infrastructure Cloud Architect
Gulf Coast Automation Group
Chicago · Chicago, IL
- $161,400 to $200,000 USD / year
Either a senior Infrastructure/Cloud Engineer ready to step into architecture, or a current Architect who has stayed close to the technology
Added 1 min ago
Software Engineer
Cisco
Milpitas, CA
…back to engineering. You’ll have opportunities to apply AI and automation to analyze logs, telemetry, and case data, speed up troubleshooting, and identify patterns that can improve the…
Added 2 mins ago
Sales Area Manager - Silicon Valley
Emerson
Remote, United States
3+ years selling technical products to engineers (test & measurement, EDA, semiconductor equipment, embedded, industrial automation, or lab instruments), OR
Added 2 mins ago
PG
Director, Agency Operations & Technology
Publicis Groupe Holdings B.V
Chicago, IL
- $149,340 to $214,620 USD / year
…major migrations, and emerging technology, including AI and automation, across the…
Added 2 mins ago
Senior PostgreSQL Database Engineer - Top Secret
General Dynamics Information Technology
Saint Louis, MO
General Dynamics Information Technology (GDIT) is seeking a Senior PostgreSQL Database Engineer to support the operation, design, and continuous improvement of database capabilities for a…
Added 5 mins ago
Senior Cloud Engineer
N-Power Medicine
Remote, United States
N-Power Medicine is hiring a Senior Cloud Engineer to lead the cloud platform, infrastructure-as-code, and CI/CD foundation that the Applications Engineering team’s products run on. This…
Added 5 mins ago
AI/ML Engineering Director
LED FastStart
Home Office, LA
GDIT is seeking a Director-level AI/ML Engineer to support CCaaS & AI digital transformation initiatives across federal and public sector environments. This role combines hands-on…
Added 10 mins ago
Sr. System/Test Validation Engineer
Advanced Micro Devices, Inc
Austin, TX
AMD’s Product Development Engineering team is seeking an experienced Test Engineer to support our Data Center Accelerated Computing products. In this role, you will develop and deploy…
Added 10 mins ago
Package Design Engineer
Google
Sunnyvale, CA
Experience in design automation and scripting.
Added 11 mins ago
AI Platform Security Engineer
Advanced Micro Devices, Inc
San Diego, CA
AMD is looking for an AI Platform Security Engineer to join the Product Security Office (PSO) in securing the platforms that run the world’s most demanding AI workloads. Working across…
Added 14 mins ago
IG
Test Engineer
Insight Global
Saint-Paul, MN
- From $62 USD / hour
Experience developing or enhancing reusable automation frameworks.
Added 15 mins ago
Robotics Test Release Engineer
Gecko Robotics
Pittsburgh, PA
…(hardware/software) before they reach the field. We're looking for a Release Engineer to execute recurring hardware and software release tests, produce reliable results, and grow into…
Added 17 mins ago
Full stack Developer
Charles Schwab Inc.
Austin, TX
As a Software Engineer, you’ll design and enhance scalable applications and REST APIs using .Net technologies while improving platform performance, stability, security, and resilience.…
Added 17 mins ago
Cloud Engineer (Cloud Engineer 3) 30895
Huntington Ingalls Industries
Fairfax, VA
HII Mission Technologies is seeking a Cloud Engineer to join our IT Engineering DevSecOps team! As a Cloud Engineer on our team, you’ll directly contribute to tool and capability…
Added 17 mins ago
Digital Systems Engineer
SAIC
Chantilly, VA
As the Digital Systems Engineer (Model-Based Systems Engineer) you will support the advancement of Digital Engineering and MBSE capabilities across intelligence ground systems, mission…
Added 17 mins ago
Cloud Security Engineer
ManTech
Herndon, VA
MANTECH seeks a highly technical Cloud Security Engineer to join our team in Herndon, VA . Join a dedicated team of cybersecurity experts focused on enhancing the customer’s cloud incident…
Added 17 mins ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
The Application Integration Engineer is a hands-on engineer responsible for delivering secure, production-ready integrations across legacy applications, vendor platforms, and AWS-hosted…
Added 18 mins ago
Sr. Software Development Engineer, Prime Video Advertising
Amazon
Arlington, VA
As an engineer on an innovative, AI-first team, you will have the opportunity to work on challenging problems in the low latency/high throughput domain of dynamic ad insertion for Live…
Added 18 mins ago
EG
BIg Data Engineer
Eliassen Group
McLean, VA
- $75 to $93 USD / hour
Our client seeks a Data Engineer to lead data management and big data or machine learning engineering initiatives. The role will focus on building and optimizing data pipelines and…
Added 18 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Richmond, VA
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 18 mins ago
O
Senior Database Site Reliability Engineer - Oracle Database and GoldenGate (IC3)
Oracle
Jefferson City, MO
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.

Closed listing

Oracle

Associate Support Engineer

Madison, WI, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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